Title Page
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Site conducted
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Conducted on
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Prepared by
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Manager on duty
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Location
DM Visit
Guest Impressions
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Curb appeal & outside maintained
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Dumpster /area and grease container neat, clean, organized & closed
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Signage working
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Parking lot condition, sealed & striped, free of potholes
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Entrance & foyers clean & inviting
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Trash receptacle and cigarette urn clean & presentable
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Glass doors clear and smudge free
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Air quality fresh & appealing
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Dining room appearance uniform and aligned
Lighting 100% and music level appropriate
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Table set up meets standard, not pre-set with syrup, creamers, extra napkins etc.
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Carpet/floors clean if applicable
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Restrooms are neat, clean, & stocked
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Daily Restroom Cleaning/Inspection form in place
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Wet floor sign available?
Food Safety & Handling
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Temp checks (Ops Analitica) 3x daily for last 7 days
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Clock labels, none expired or missing
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Validate Prep/Pull sheets...check to see if relevant and in use
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Validate Ordering, Par & Organization..pars for produce/MBM?
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Proper food storage hierarchy
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Photo of walk-in cooler
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Photo of walk-in freezer
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Photo of dry storage
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All Equipment is working
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Photo of cooks line
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Photo of egg station
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raw eggs positioned in front of RTU liquid eggs?
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Photo of steam table
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Photo of fryers
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Photo of cold table
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Photo of flat tops
Marketing/POP
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Guest Check Audits (3) completed
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Menus current, clean, & presentable
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LTO Current Focus...execution & presentation
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Straight Up Bourbon Steak
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Bananas Salted Caramel Pancakes
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LSM & Community involvement....NKH promotion
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Denny's Rewards & LTO POP visible
Sales and Profit Focus
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Delight & Make it Right steps of service
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Welcome 1min. Beverage Order 2min. Food Order 5 min.
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Meal Presentation 11 min. Invite Back
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Passion for Culinary
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Cook times <10 min., portioning and plating correct
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Properly staffed to meet/exceed projected sales
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Upselling the menu
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Service upbeat with a smile, friendly & seemless, hospitable
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Food Action plan posted & adhered to....communication board present and current
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Food items portioned and proper tools in place...proper ladles, scoops, spoodle, proteins, potatoes etc...note any outliers..
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Labor scheduled to meet or exceed 4.5 guest per primary hour (productivity) per unit level goal
Team Development & Safety
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Ignite completion above 85%...Kitchen Modernization and Modules 95%
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Schedules posted in advance ...no handwritten or manual edits
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Success Center updated/Share the Love...in use and relevant
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Restaurant Scorecard posted, ensure Mgrs. Are having convo around BADA
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Managers are coaching in the moment..easily identifiable and appropriately attired per policy
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Facility meets safety standards as it relates to potential Workmans comp claims
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Wet floor signs, dry floors, functional equipment, plumbing, HVAC etc., slip resistant shoes, proper lifting techniques, 3-bag trash method, PPE in place, exit doors not blocked, Safety Culture in place...
Validate Cleanliness & Sanitation
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Observe sanitary behaviors....proper handwashing and hot water available
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Proper PPMS for sanitizer, temps for dishmachine and quat sanitzer buckets
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Must wash Hands signage..handwashing, glove use etc.
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Validate Cleaning Charts are adhered to
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Chemicals & Safety Postings current
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MDS book accessible
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Ecopest issues noted from last service...structural issues addressed, cleanliness and pest issues addressed
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Check PPE, First Aid (stocked) with blue band-aids, eye wash and 2 blood pathogen kits
Cash Handling
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DSR w/deposit slips *last 7 days*
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Safe count verified.. the amount of Total Dollars recorded $
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Cash Security log..100% compliance, counts, initials, deposits logged
Site Visit Observations
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List Actionable items to be completed before next visit
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List Positive Observations & any impacts made