MAD DM Visit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Manager on duty

• Location
  Address

Guest Impressions

• Curb appeal & outside maintained

  Pass

  Fail

  N/A

• Dumpster /area and grease container neat, clean, organized & closed

  Pass

  Fail

  N/A

• Signage working

  Pass

  Fail

  N/A

• Parking lot condition, sealed & striped, free of potholes

  Pass

  Fail

  N/A

• Entrance & foyers clean & inviting

  Pass

  Fail

  N/A

• Trash receptacle and cigarette urn clean & presentable

  Pass

  Fail

  N/A

• Glass doors clear and smudge free

  Pass

  Fail

  N/A

• Air quality fresh & appealing

  Pass

  Fail

  N/A

• Dining room appearance uniform and aligned

  Pass

  Fail

  N/A

Lighting 100% and music level appropriate

• Yes

  No

  N/A

• Yes

  No

  N/A

• Table set up meets standard, not pre-set with syrup, creamers, extra napkins etc.

  Pass

  Fail

  N/A

• Carpet/floors clean if applicable

  Pass

  Fail

  N/A

• Restrooms are neat, clean, & stocked

  Pass

  Fail

  N/A

• Daily Restroom Cleaning/Inspection form in place

  Yes

  No

  N/A

• Wet floor sign available?

  Yes

  No

  N/A

Food Safety & Handling

• Temp checks (Ops Analitica) 3x daily for last 7 days

  Pass

  Fail

  N/A

• Clock labels, none expired or missing

  Pass

  Fail

  N/A

• Validate Prep/Pull sheets...check to see if relevant and in use

  Pass

  Fail

  N/A

• Validate Ordering, Par & Organization..pars for produce/MBM?

  Pass

  Fail

  N/A

• Proper food storage hierarchy

  Pass

  Fail

  N/A

• Photo of walk-in cooler

  Compliant

  Non-Compliant

  N/A

• Photo of walk-in freezer

  Compliant

  Non-Compliant

  N/A

• Photo of dry storage

  Compliant

  Non-Compliant

  N/A

• All Equipment is working

  Pass

  Fail

  N/A

• Photo of cooks line

  Compliant

  Non-Compliant

  N/A

• Photo of egg station

  Media

• raw eggs positioned in front of RTU liquid eggs?

  Compliant

  Non-Compliant

  N/A

• Photo of steam table

  Compliant

  Non-Compliant

  N/A

• Photo of fryers

  Compliant

  Non-Compliant

  N/A

• Photo of cold table

  Media

• Photo of flat tops

  Compliant

  Non-Compliant

  N/A

Marketing/POP

• Guest Check Audits (3) completed

  Pass

  Fail

  N/A

• Menus current, clean, & presentable

  Pass

  Fail

  N/A

• LTO Current Focus...execution & presentation

  Pass

  Fail

  N/A

• Straight Up Bourbon Steak

  Pass

  Fail

  N/A

• Bananas Salted Caramel Pancakes

  Pass

  Fail

  N/A

• LSM & Community involvement....NKH promotion

• Denny's Rewards & LTO POP visible

  Pass

  Fail

  N/A

Sales and Profit Focus

• Delight & Make it Right steps of service

  Pass

  Fail

  N/A

• Welcome 1min. Beverage Order 2min. Food Order 5 min.

  Pass

  Fail

  N/A

• Meal Presentation 11 min. Invite Back

  Pass

  Fail

  N/A

• Passion for Culinary

  Pass

  Fail

  N/A

• Cook times <10 min., portioning and plating correct

  Pass

  Fail

  N/A

• Properly staffed to meet/exceed projected sales

  Pass

  Fail

  N/A

• Upselling the menu

  Pass

  Fail

  N/A

• Service upbeat with a smile, friendly & seemless, hospitable

  Pass

  Fail

  N/A

• Food Action plan posted & adhered to....communication board present and current

  Yes

  No

  N/A

• Food items portioned and proper tools in place...proper ladles, scoops, spoodle, proteins, potatoes etc...note any outliers..

• Labor scheduled to meet or exceed 4.5 guest per primary hour (productivity) per unit level goal

Team Development & Safety

• Ignite completion above 85%...Kitchen Modernization and Modules 95%

  Pass

  Fail

  N/A

• Schedules posted in advance ...no handwritten or manual edits

  Pass

  Fail

  N/A

• Success Center updated/Share the Love...in use and relevant

• Restaurant Scorecard posted, ensure Mgrs. Are having convo around BADA

  Pass

  Fail

  N/A

• Managers are coaching in the moment..easily identifiable and appropriately attired per policy

• Facility meets safety standards as it relates to potential Workmans comp claims

• Wet floor signs, dry floors, functional equipment, plumbing, HVAC etc., slip resistant shoes, proper lifting techniques, 3-bag trash method, PPE in place, exit doors not blocked, Safety Culture in place...

  Compliant

  Non-Compliant

  N/A

Validate Cleanliness & Sanitation

• Observe sanitary behaviors....proper handwashing and hot water available

• Proper PPMS for sanitizer, temps for dishmachine and quat sanitzer buckets

  Compliant

  Non-Compliant

  N/A

• Must wash Hands signage..handwashing, glove use etc.

  Pass

  Fail

  N/A

• Validate Cleaning Charts are adhered to

  Pass

  Fail

  N/A

• Chemicals & Safety Postings current

  Pass

  Fail

  N/A

• MDS book accessible

  Pass

  Fail

  N/A

• Ecopest issues noted from last service...structural issues addressed, cleanliness and pest issues addressed

  Compliant

  Non-Compliant

  N/A

• Check PPE, First Aid (stocked) with blue band-aids, eye wash and 2 blood pathogen kits

  Yes

  No

  N/A

Cash Handling

• DSR w/deposit slips *last 7 days*

  Pass

  Fail

  N/A

• Safe count verified.. the amount of Total Dollars recorded $

• Cash Security log..100% compliance, counts, initials, deposits logged

  Pass

  Fail

  N/A

Site Visit Observations

• List Actionable items to be completed before next visit

• List Positive Observations & any impacts made