Title Page
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Conducted on
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Prepared by
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Location
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STORE NAME
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SAP
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COMPANY
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LEADER PRESENT?
Look/Feel/Sound
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Does the store look clean and inviting with correct merchandising from the outside?
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did you do an outside assessment with the leader on duty?
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was there a warm greeting upon entering and was this behavior observed throughout visit?
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is there appropriate music playing?
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is the holiday merch complete and accurate?
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are all employees in dress code?
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is the store clean?
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Does this store have the holiday shippers and are they placed correctly?
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Any other Look/Feel/Sound notes?
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Add media
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Has everyone on the team logged into connect and reviewed breaking news and promotions?
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Has everyone on the team been quick connected by a leader?
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What are the GROWTH driving promotions currently?
- 2018 Fall Add a Voice Line Get a Voice Line
- November Revvl on Us
- Device on Us
- Buy One Apple Watch Get One $200 Off
- Galaxy Watch Buy One Get One Half Off
- 50% Off Samsung Tab S4
- Samsung Galaxy A6 Promo
- Alcatel 3T On Us
- iPhone 7 with Add a Lin
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2018 Fall Add a Voice Line Get a Voice Line
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▪ Existing Customers must have a minimum of 1 paid voice lines and add 1 voice line to get additional voice line free
▪ New Customers must activate a minimum of 2 voice lines to get additional voice line free
▪ T-Mobile One rate plan required
▪ Stackable with device offers in market
▪ Customers already receiving free lines from 2018 Add One Line Get One Line and/or 2018 Summer Add a Voice Line Get a Voice Line can keep those free lines and get 1 additional free Voice line -
Tell me about the REVVL on us promo
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▪ Customer purchase qualifying Revvl device via EIP
▪ Customer must activate a new line of service on any plan
▪ Customer receives promo value of $168 via monthly EIP credits (regardless of SKU)
▪ Stackable with Carrier Freedom and #GOOTR -
Tell me about the Device on Us promo
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▪ Customer purchase eligible device via EIP
▪ Customer must activate a new line of service on any plan
▪ New customers required to add 2 new lines
▪ Base customers required to add 1 new line
▪ Customer trades in a functional, eligible device
▪ Customer receives up to $750 via trade-in plus reoccurring device credit -
tell me about the Q4 Buy One Apple Watch Get One $200 Off
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▪ Customer purchases 2 new eligible devices via EIP
▪ Customer adds a new line on Apple Watch DIGITs plan
▪ Customer receives promo value of $200 via monthly EIP credits
▪ Ship-to in scope -
Tell me about the Q4 Galaxy Watch Buy One Get One Half Off
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▪ Customer purchases 2 new eligible devices via EIP
▪ Customer adds a new line on Data w/ Paired DIGITs plan
▪ Customer receives promo value of $200 via monthly EIP credits
▪ Ship-to in scope -
tell me about the Q4 50% Off Samsung Tab S4
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▪ Customer activates a new MINT line on Simple Choice 6GB or higher MINT plan or TMO ONE MINT
▪ Customer purchases a Samsung Tab S4 on EIP
▪ Customer will receive the promo value ($350) via monthly EIP credits
▪ Samsung Tab S4 is available in ship to and instore -
Tell me about the Samsung Galaxy A6 Promo
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▪ Customer activates a new GSM line on any plan
▪ Customer purchases a Samsung Galaxy A6 on EIP
▪ Customer will receive the promo value ($144) via monthly EIP credits
▪ Samsung Galaxy A6 is available in ship to and instore -
Tell me about 2018 Q4 Alcatel 3T On Us
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▪ Customer purchases Alcatel 3T or A30 via EIP
▪ Customer must activate new MINT line on any rate plan to qualify
▪ Customer receives discount via monthly EIP credits
▪ Customer receives promotional value of $168 off via monthly EIP credits -
Tell me about the 2018 Q4 iPhone 7 with Add a Line promo
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▪ Customer purchases iPhone 7 32 GB via EIP
▪ Customer must add a line on any rate plan to qualify
▪ Customer receives discount via monthly EIP credits
▪ Customer receives promotional value of $210 off via monthly EIP credits -
PRACTICE #1
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PRACTICE #2
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TOTAL GROWTH PERFORMANCE
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ACTIVATION CONVERSION:
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TOTAL ACTIVATIONS:
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BTS ACTIVATIONS:
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T4B ACTIVATIONS:
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WEEKEND GROWTH COMMITMENTS
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TOTAL REVENUE PERFORMANCE
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Feature MRC:
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Accessory sales:
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What are the Accessory Promotions this weekend?
- Samsung ICONX Black Friday $50 Off
- JBL Link20 BF Offer -$100 Off
- JBL Link300 BF Offer -$125 Off
- UE Blast BF Offer-$80 Off
- UE MegablastBF Offer-$50 Off
- UE WonderboomBF Offer-$40 Off
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Tell me about how these are redeemed and any limitations?
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-Select SKU
• Automatic discount
• Can’t be combined with employee discount -
Did you observe an accessory demo during visit?
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Weekend Revenue Commitments
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Customer Experience Performance
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NPS:
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SME:
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Weekend CE commitments
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LEADERSHIP EXECUTION
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Does the store have daily goals for this weekend?
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Do all MEs have individual goals for the weekend?
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Did you complete an ELM survey for this visit?
