Malmaison Bedroom Audit

• Room Auditing

  Select

• Conducted on

  Date

• Completed by

• Location
  Address

Entrance area

• Is the guest room door outside and inside, frame and numbers clean and in good condition?

  Yes

  No

  N/A

• Is the DND sign on the door handle with the ZZZ facing the guest?

  Yes

  No

  N/A

• Is the door closure and hinges free from dust and closing properly (not slamming)?

  Yes

  No

  N/A

• Is the air vent clean and dust free?

  Yes

  No

  N/A

• Are the light switches by the door in the correct position?

  Yes

  No

  N/A

• Is the air con set to the correct temperature 20C?

  Yes

  No

  N/A

Bathroom Brand Standards

• Is the hot water signage on all hot taps?

  Yes

  No

  N/A

• Is there a stay of the rails sticker on the towel rail?

  Yes

  No

  N/A

• Is there one vanity kit and on shower cap presented to brand standard?

  Yes

  No

  N/A

• Are there two black cups upside down on a 15x15 black slate?

  Yes

  No

  N/A

• Is there a chrome tissue box, clean and presented to brand standard?

  Yes

  No

  N/A

• Is the hand soap full, label facing towards the guest and dispenser working?

  Yes

  No

  N/A

• Is the Shampoo and Shower gel full, label facing towards the guest and dispenser working?

  Yes

  No

  N/A

• Is the toilet roll on the toilet roll holder and folded into a straight line?

  Yes

  No

  N/A

• Is there a spare toilet roll with the correct brand standard fold?

  Yes

  No

  N/A

• Is there a Freda holder and the pouch near the toilet roll holder?

  Yes

  No

  N/A

• Is there a rubber bath mat in the shower and/or bath presented to brand standard?

  Yes

  No

  N/A

• Are the towels folded and presented to brand standard bath, hand and mat?

  Yes

  No

  N/A

• Has the bin got a white bin liner and presented to brand standard?

  Yes

  No

  N/A

Bathroom Cleanliness

• Is the bathroom door clean and free from marks on both sides?

  Yes

  No

  N/A

• Does the bathroom smell neutral?

  Yes

  No

  N/A

• Is the mirrors clean and free from smears?

  Yes

  No

  N/A

• Are the tiles clean and free from dirt?

  Yes

  No

  N/A

• Is the vanity unit clean and free from dust and dirt?

  Yes

  No

  N/A

• Is the sink clean with polished taps?

  Yes

  No

  N/A

• Is under the sink pipework and shelves clean and free from dust and dirt?

  Yes

  No

  N/A

• Is the shower area clean, free from marks and hairs?

  Yes

  No

  N/A

• Is the shower fixtures clean and polished?

  Yes

  No

  N/A

• Is the soap tray clean?

  Yes

  No

  N/A

• Is the glass screen clean and free from marks and smears?

  Yes

  No

  N/A

• Is the bath clean and free from hair or body fat including the anti slip spots

  Yes

  No

  N/A

• Is the toilet clean inside and out?

  Yes

  No

  N/A

• Are the toilet roll holders clean and polished?

  Yes

  No

  N/A

• Is the bathroom bin clean?

  Yes

  No

  N/A

• Is the air vent clean and dust free?

  Yes

  No

  N/A

• Are the walls clean and free from marks?

  Yes

  No

  N/A

• Are the skirting boards clean and dust free?

  Yes

  No

  N/A

• Is the floor clean?

  Yes

  No

  N/A

Bedroom Brand Standards

• Is the desk area presented with the guest info sheet and the room service menu in the middle of the desk with the image facing towards the guest and the menu underneath?

  Media

• Is the bin under the desk with the bin closest to the door?

  Yes

  No

  N/A

• Does the bin have a white bin liner and presented to brand standard?

  Yes

  No

  N/A

• Does the wardrobe have 4 skirt coat hangers, 4 normal coat hangers and 2 black or cream padded hangers displayed to brand standard?

  Yes

  No

  N/A

• Is there a brand standard iron, water jug and board in the wardrobe?

  Yes

  No

  N/A

• Is there a clean branded paper laundry bag in the wardrobe folded to brand standard with a charge list?

  Yes

  No

  N/A

• Is there a brand standard hair dryer neatly in a clean hair dryer bag?

  Yes

  No

  N/A

• Is there a laptop safe, open and clean?

  Yes

  No

  N/A

• Is there a mini fridge, clean with no build up of ice?

  Yes

  No

  N/A

• Is there a tea and coffee tray set to brand standard 2 St Michel Biscuits, 2 coffee sachets, 2 decaf coffee sachets, 4 English breakfast tea, 2 mint tea, 2 fruit tea, 6 milk jiggers, 4 white sugar, 4 brown sugar, 4 sweetener

  Yes

  No

  N/A

• Is there 2 clean branded mugs and 2 baguette teaspoons displayed to brand standard?

  Yes

  No

  N/A

• Is there a clean brand standard kettle?

  Yes

  No

  N/A

• Are there two multi use glasses, one on each bedside table on 2 black coasters?

  Yes

  No

  N/A

• Is the telephone presented with the cord wrapped around, clean with a remote control underneath?

  Yes

  No

  N/A

• Is there a no smoking sign under the TV?

  Yes

  No

  N/A

• Is there a clean breakfast card on the corner of the bed nearest the door?

  Yes

  No

  N/A

Bedroom Cleanliness

• is the wardrobe clean inside and out?

  Yes

  No

  N/A

• Is the safe and fridge clean?

  Yes

  No

  N/A

• Are the bedside units clean and dust free including sides and back?

  Yes

  No

  N/A

• Is the headboard clean and dust free?

  Yes

  No

  N/A

• Are the bedside lights clean and working?

  Yes

  No

  N/A

• Is the desk area clean and dust free?

  Yes

  No

  N/A

• Are the chairs clean, free from debris and hairs?

  Yes

  No

  N/A

• Is the lamp clean, dust free and working?

  Yes

  No

  N/A

• Is the iron and board clean and empty?

  Yes

  No

  N/A

• Are the windows clean with no smears or grease marks?

  Yes

  No

  N/A

• Is the window sill clean?

  Yes

  No

  N/A

• Are the curtains, blinds and voiles clean and dust free?

  Yes

  No

  N/A

• Are the mirrors clean and dust free?

  Yes

  No

  N/A

• Is the tea tray clean?

  Yes

  No

  N/A

• Is the telephone clean and dust free?

  Yes

  No

  N/A

• Are the skirting boards clean and dust free?

  Yes

  No

  N/A

• Are all fabrics, carpets and

  Yes

  No

  N/A

• Is the paint work clean and free from marks?

  Yes

  No

  N/A

• Is the carpet clean and mark free?

  Yes

  No

  N/A

Bed Presentation

• 4 Clean pillows laid flat or 2 propped up (day of week dependant)

  Yes

  No

  N/A

• Is there a pillow protector on all pillows?

  Yes

  No

  N/A

• Is there a brand standard mattress encapsulator & protector on the bed?

  Yes

  No

  N/A

• Is the bedding clean with no rips, marks or tears?

  Yes

  No

  N/A

• Are the cushions & throw clean and stain free?

  Yes

  No

  N/A

• Is under the bed clean?

  Yes

  No

  N/A

Club Rooms Only

• Is the Nespresso machine clean and set up to brand standard?

  Yes

  No

  N/A

• Are there two clean espresso cups, saucers and teaspoons?

  Yes

  No

  N/A

• Are there 1 purple, 1 green, 1 gold and 1 purple & red capsules in the Nespresso presentation box with branded explanation card?

  Yes

  No

  N/A

• Are the Ferrero Roche chocolates in the front of the Nespresso box? And the allergen tent card placed next to it?

  Yes

  No

  N/A

• Are the bathrobe and slippers in the wardrobe, hung on the padded hangers and presented to brand standard?

  Yes

  No

  N/A

• Are there two bottles of still water on the bedside tables next to the glasses in a line?

  Yes

  No

  N/A

• Is there 1 sachet of hot chocolate in the tea tray caddy?

  Yes

  No

  N/A

• Is there a massage bar in the bathroom presented to brand standard?

  Yes

  No

  N/A

Suites Only

• Is there a mini fridge and minbar items presented to standard?

  Yes

  No

  N/A

• Is there bath salts in the bathroom and sleep spray on the bedside table presented to brand standard?

  Yes

  No

  N/A

• Is there an arran body lotion bottle in the bathroom?

  Yes

  No

  N/A

• Signature Suite Only Is there a Loofer in the bathroom?

  Yes

  No

  N/A

• Is there a shoe mitt in the wardrobe?

  Yes

  No

  N/A

Overall experience

• Please rate your guest experience throughout your visit

• Why?

• What was the most positive aspect of your experience?

• What could be improved for next time?