Title Page
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Gemba Performer
- Ahmed Tanveer (COO)
- Talha Ahmed (Logistics)
- Fauz Ul Azeem (DEX)
- Zishan Ali Bhutta (DEX)
- Sayed Muhammad Ali (DEX)
- Fahad Siddiqui (DEX)
- Muqaddas Asghar (DEX)
- Zaid Siddiqui (DEX)
- Sheikh Zain (DEX)
- Muhammad (DEX)
- Shehzad Tiwana (DEX)
- Taha Khan (DEX)
- Maarij Hyder (DEX)
- Usman Qureshi (DEX)
- Bilal Akhter (DEX)
- Omer Khan (Fulfillment)
- Muhammad Rizwan (Fulfillment)
- Asad Butt (Fulfillment)
- Nauman Hassan (Fulfillment)
- Waseem Sajjad (Fulfillment)
- Ali Zakaria (Fulfillment)
- Muhammad Danial (Fulfillment)
- Talal Sultan (Fulfillment)
- Farida Brohi (Cross Border)
- Ahmed Niazi (Fulfillment)
- Saad Bin Hasnain (Fulfillment)
- Zaid Salman (Fulfillment)
- Mudassir Imam (Fulfillment)
- Asad Ali (Fulfillment)
- Nadeem Baig (DEX)
- Zeeshan Haider (DEX)
- Nashit Bokhari (DEX)
- Ali Asghar (DEX)
- Muhammad Saad (DEX)
- Ali Bin Ikram (DEX)
- Mohammad Arsalan (S&P and BI)
- Sheryar Taqi (S&P and BI)
- Musaad Ahmed (S&P and BI)
- Faizan Ul Haque (C&P)
- Talha Khan (C&P)
- Zamin Ali (Ops Ex)
- Usman Ahmed (Ops Ex)
- Furqan Haider (Ops Ex)
- Salman Ahmed (Ops Ex)
- Huzaifa Ansari (Ops Ex)
- Ahmed Nouman (Ops Ex)
- Sharjeel Faisal (Ops Ex)
- Furqan Ahmed (Ops Ex)
- Muhammad Mounis (Ops Ex)
- Ehtisham ul Haq (Ops Ex)
- Jawwad Qutbi (Ops Ex)
- Muhammad Waqas Khan (Ops Ex)
- Umer Wazir (HSSE)
- Syed Farasat (Ops Ex)
- Zakir Ali (Ops Ex)
- Qumber Ali (Ops Ex)
- Ali Asghar (Ops Ex)
- Muhammad Osama (Ops Ex)
- Rabah Rizvi (City Manager)
- Owias Hussain (City Manager)
- Ali Hassan (City Manager)
- Hamid Akram (City Manager)
- Wahad Ali (Employee)
- Muzammil Abbas (City Manager)
- Muhammad Naqash Tariq (City Manager)
- Usman Shahid (City Manager)
- Khawar Sabtaen (City Manager)
- Muhammad Zeeshan (City Manager)
- Usman Tariq (City Manager)
- Muhammad Waseem Abbas (City Manager)
- Muhammad Tariq (City Manager)
- Farhan Ali Baloch (City Manager)
- Umair Abbasi (City Manager)
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Region
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Facility Type
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Facility Name
- FM Johar Town Station
- FM Hall Road Station
- FM IqbalTown Station
- FM Harbanspura Station
- FM Model Town Station
- FM Shah Alam Station
- FM DHA Lahore Station
- FM Saddar Lahore Station
- FM Baghbanpura Station
- FM Township Station
- FM PWD Station
- FM Liaquat Road Station
- FM Blue Area Station
- FM Commercial market Station
- FM Adayala Road Station
- FM North Karachi Station
- FM II Chundrigarh Station
- FM Saddar Station
- FM Shaheed e Millat KHI
- FM AyeshaManzil Station
- FM Gulshan Station
- FM Nazimabad Station
- FM Defence Zamzama Station
- FM Sharah Faisal Station
- FM Defence Phase 2 Station
- FM Garden Station
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Facility Name
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Facility Name
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Facility Name
- LM KLP
- LM DHA-3
- LM SMN
- LM LAX
- LM ISL
- LM RWS
- LM RWP
- LM IST
- LM BDD
- LM CTN
- LM NAZ
- LM KOR
- LM SAD
- LM Malir
- LM Scheme 33
- LM GUL
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Facility Name
- Abottabad Hub
- Bahawalpur Hub
- Faisalabad Hub
- Gujranwala Hub
- Gujrat Hub
- Hyderabad Hub
- Jhelum Hub
- Multan Hub
- Okara Hub
- Peshawar Hub
- Quetta Hub
- Sahiwal Hub
- Sargodha Hub
- Sheikhapura Hub
- Sheikhapura Hub
- Sialkot Hub
- Sukkur Hub
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Conducted on
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Geo Location
Management Gemba Guidelines
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Please select OK if no observation and NG if any observation.
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Please ensure to follow the given time allocation for each section:
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Please adhere to the following guidelines while performing the Gemba:
- Observe and gather information.
- Do not change anything on the spot.
- Do not criticize the employees working.
- Keep record of every observation and attach picture incase of NG.
- Get insights from employees
- Understand the challenges faced by the workers
5S & Package Handling
5S Guidelines
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While checking for 5S observation please keep in mind the following points.
- Labelling condition of shelves, station and bins.
- Floor demarcation condition.
- Equipment and items placed as per labelling and demarcation.
- 5S champion selected and displayed.
- Dirt, oil or grease on floor, walls or stairs.
- Garbage in working area.
- Gemba checklist being utilized.
- Cleaning checklist being utilized. -
Is there any 5S related observation in the Facility?
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Please describe the 5S observation.
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Proposed Action/Counter-Measure for the 5S observation.
Package Handling
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While checking for Package Handling observation please keep in mind the following points.
- Boxes/carton/package is not kept on floor.
- Boxes are stacked in such a way that they don’t fall off due to imbalance with proper weight
distribution.
- Fragile packages/ LED must be place in separate portion/ Asper policy & stack in Arron direction.
- Sacks are not dragged on the floor.
- No throwing of any sort of package into trolley/carton from distance. -
Is there Package Handling related observation?
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Please describe the Package Handling observation.
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Proposed Action/Counter-Measure for the Package Handling observation.
Admin & Safety
Admin
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While checking for Admin observation please keep in mind the following points.
- Kitchen staff is following all hygiene protocols and kitchen area is clean. No pest intrusion is
observed inside kitchen.
- Building walls and ceilings condition.
- Customer Area condition.
- Operation Area condition.
- Outside Area condition.
- All assets maintain their structural integrity and are free from visible signs of bending, warping, or
deformation.
- Are there any faulty electrical fixtures? Is building wiring in good condition?
- Are washrooms are cleaned and in good condition?
- Is the facility pigeon/bird free? -
Is there any Admin related observation in the Facility?
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Please describe the Admin observation.
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Proposed Action/Counter-Measure for the Admin observation.
Safety
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While checking for Safety observation please keep in mind the following points.
- Is there proper ventilation in the workspace?
- Are the safety equipment and supplies in clear and obstacle free?
- Are there no safety hazards (water/oil/chemicals/open electrical wiring) in the working area? -
Is there any Safety related observation in the Facility?
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Please describe the Safety observation.
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Proposed Action/Counter-Measure for the Safety observation.
General Operations (SOP)
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Facility Type
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While checking for FM General Operations observation please keep in mind the following points.
- Is self inbounding system operational in designated Model Hubs.(Ensure availability of Scanners,
LEDs & Smooth internet Connectivity, availability of trollies/pallets to keep processed and
unprocessed packages)
- Primary sorting is carried out based on Regular and Irregular Packages or Fragile and Non
Fragile?
- Station Staff will conduct a Smart QC before receiving the item.(Check for physical condition &
Customer Claim in LOP)
- Bar Code are installed on every location where CP package is kept
- For FD Packages, If the seller collects the package within 7 days, a system generated receiving is
given, otherwise the package is marked as Scrap(PSC team will be communicating with the seller).
- RTM/RTC/RTW/SCRAP packages are placed in the standard color bins. -
While checking for Sort General Operations observation please keep in mind the following points.
- Are the docks clear for parking the Inbound vehicle?
- Are the pallets placed at Inbound for unloading the MUs from inbound vehicle?
- Are the pallets placed at Inbound conveyor for placing the MUs (that are to be loaded on Inbound conveyor)?
- Are the pallets placed at the end of Outbound conveyor? (for unloading the out bounded MUs of the machine).
- Parcels greater than BOX003 are being placed at semi-bulky area.
- Irregular shaped parcels (coming inside MUs) are being stopped at Induct stations (Refer to SOP)
- DEX packages are sorted according to 1) based on same city or different city and 2) Based on last mile hub
- 3PL packages are sorted based on 3PL name irrespective of the destination.
- Inbounding is done on package level . In case of high backlog and/or missing packages, Sort Team will initiate the FM Team within 24 hours and Route/Station will be responsible for the loss.
- Are large packages with a Non Bulky Tracking number re-shipped to bulky?(check for Gdoc)
- Is the Inbounding of CB packages done after intimation from CB team(transport team)? -
While checking for FF General Operations please keep in mind the following points.
FF Inbound
- Consignment shall be received only if the vendor has the Purchase order
- Receiver physically checks inbound order and reconcile with item/box level receiving
- Purchase order needs to be stamped after stock receiving
FF Inventory
- Physical stacking location and system stacking location should be the same
- Are the inventory capacity levels maintained? (as defined in the policy)
- B Zone: SKU Limit (5)
- F Zone: SKU Limit (3)
- S Zone: SKU Limit (3), Bin Color (Green, Blue & Red)
- H Zone: SKU Limit (3), Bin Color (Green & Blue)
- P Zone: SKU Limit (3)
- L Zone: SKU Limit (4)
- Troubleshoot Bin must have correct and relatable items
- High Value Entry/Exit log is being maintained
FF Outbound
- Wave is being run by the authorized person
- Single Bin is being used for single Picklist
- Item are getting packed in correct boxes
FF QCC
- QC agent are putting the RTC/ RTM/ RTW Scrap in their respective bin after making logistics closure
- Receiving trollies are marketed with dates, to comply with FIFO
- For Electronics, if complaints are regarding quality issue, QC Agent will perform QC for greater than Rs.1000, else RTC for less than Rs.1000 -
While checking for LM General Operations observation please keep in mind the following points.
- Is Inbounding done at MU Level for Non-Bulky Packages?
- Is Inbounding done at Package Level for Bulky Packages?
- Are the packages that are being reshipped contain dual addresses (L3,L4 Vs Text box)?
- MU are placed based on L3.8 level sorting? i.e. Chute
- At the time of exit, physical packages are checked against the RS to check for any extra or shortage of packages.
- IVR hold, reject and reschedule bins are correctly labelled.
- Reject tape is pasted on the Reject packages before sending it to relevant SC.
- Packages are sorted as per drop-off location and MUs are created with respect to the drop-off location. -
Is there General Operations related observation?
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Please describe the General Operations observation.
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Proposed Action/Counter-Measure for the General Operations observation.
Employee Engagement & Observation and Recommendations
Employee Engagement
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While engaging with the employees, please keep in mind the following point.
- Ask employees if there is any improvement that an be done to in the system?
- Ask if there any challenges that the employees face?
- Are the employees satisfied with the current management style of the facility?
- Ask the employees if they are regularly trained for the job?
- Any additional concerns or issues brought up by employees on the floor?
- Ask employees if there efforts are recognized and appreciated?
- Ask the 5S champion what can be done to improve the implementation of 5S practices and spread awareness among the employees. -
Is there any employee related observation in the Facility?
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Please describe the employee related observation.
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Proposed Action/Counter-Measure for the employee related observation.
Additional Observation and Recommendations
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Specify the observation category.
- Processes and Asset’s efficiency/ optimization
- Facility Maintenance / Asset
- Security and Surveillance
- Other
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Please describe the observation.
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Proposed Action/Counter-Measure for the observation.
