Title Page
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Conducted on
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Location
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Audit
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Prepared by S.Taylor. OperationsDirector
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Site visits to date within this calendar month.
Staff
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Compliant, trained and motivated stable team with acceptable appearance, punctuality and attendance.
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Uniform
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Employment Contracts
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Training records.
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SIA/CCTV licences AIO & up to date.
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Actions required/taken.
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Photographic evidence.
Control room operations.
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All systems are correctly monitored and administered. Keys and sub-contractor access are managed in line with the client's policy.
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DOB AIO
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PNBs AIO
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Key log AIO
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Visitors log signed and AIO
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Permits to work completed correctly and AIO
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AIs up to date and AIO.
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Actions required/taken.
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Photographic evidence.
Patrols
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All patrols are manned with appropriately trained team members. All incidents are responded to in a timely manner
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Actions required/taken.
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Photographic evidence.
Documentation
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Periodic checks are up to date, audited and filed appropriately. All written reports are clear and accurate.
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Incident reports completed in accordance with company policy.
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Accident reports completed in accordance with company policy.
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Actions required/taken.
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Photographic evidence.
Situation management
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Appropriate and proportional responses made to incidents and emergencies
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Risk assessments correct and up to date.
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Current SLA/KPI minutes reviewed and actions completed?
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Rotas complete and up to date.
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Photo of up to date rotas.
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QIRs/Appraisals
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Holiday forms completed authorised and submitted. (Covered)
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Actions required/taken.
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Training
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All relevent training required and undertaken.
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Actions required/taken.
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Training matrix completed, up to date and sent to head office?
Guest services
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Evidence provided to support the desired level of guest service.
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Compliments received
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Complaints received
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Actions required/taken.
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Photographic evidence.
Communication
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Effective daily communication with guests, colleagues, management and the client. Effective management reporting.
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Site radios-Correct and efficient use?
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Comms book/wipe board-Correct and efficient use?
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EPS system-Correct and efficient use?
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Actions required/taken.
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Photographic evidence.
Health & Safety / Welfare
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Zero incidents as a result of the service providers acts or omissions. Effective risk assessments and method statements in place
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Risk assessments AIO.
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Employee absence.
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Pay/Acc query
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Actions required/taken.
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Photographic evidence.
Equipment/machinery.
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Provision of appropriate equipment for the tasks carried out. Appropriately maintained and fit for purpose.
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Equipment.
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Actions required/taken.
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Photographic evidence.
Actions required
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Completed audit.
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Additional Relevant photographic evidence (if applicable)
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Actions to be carried out by-
- site supervisor
- regional supervisor
- regional manager
- contractor- specify
- other
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Additional information.
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