M&S Cleaning Inspection V5 Checklist

Cleaning inspection

Are the stores Window Cleaning acceptable and cleaned to the current company schedule?

Weekly Tasks
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Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.
High Level
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Check all customer facing high level Windows, trolley bays, signage and canopies.
Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?

Barrier Matting
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Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
Dried spots and stains that are removable and treatable.
Chewing gum not removed
External Frontage (within M&S demise)
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Acceptable standard - no loose debris, dirt or litter

Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?

Hard Floors & Carpets
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Acceptable standard -

Hard Floor Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages. Slight build up around edges

Carpets - no layer of dust within pile, build-up of fluff or dirt. Slight evidence of debris and gum

Unacceptable standard -

Hard Floor - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas. Lack of lustre with more scuff and use marks than would be created through the traffic of the day. Surfaces left slippery. Visible mop or machine marks, streaks and removable stains

Carpets - layer of dust within pile. Build- up of fluff and dirt, deposits or other debris. Dried spots and stains that are removable and treatable. Chewing gum not removed
Mirrors, Textile Till Points, Escalators/Stairs/Lifts
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Acceptable Standard -

Mirrors - clean and steak/smear free with no visible dust, finger marks or general soiling

Textile Till Points - all areas to be free of spillages, debris and left smear

Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

Lifts - lift runners to be free from dirt and debris.
Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

Unacceptable standard -

Mirrors - removable finger marks and/or smearing on glazed areas.

Textile Till Points - build-up of dirt and debris. Removable marks remaining after cleaning and/or surfaces left smeared

Escalators - edges and corners have a build-up of debris and dirt
Sides and glass dusty and left smeared

Stairs - edges and corners have a build-up of debris and dirt.
Treads or risers are scuff marked, have removable stains or left slippery following the clean

Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?

Floors
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Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

Unacceptable standard - layer of dust within pile.
Build-up of fluff, dirt, deposits or other debris
Dried spots and stains that are removable and treatable
Chewing gum not removed
Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting
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Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

Are the Customer Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Floors
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Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics
Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Vents
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Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap
All Ceramics
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Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics
Hand Driers, Air Fresheners & Sign Off Check Sheets
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Acceptable standard -

Hand driers - condensate tray to be clean, not full and side channel clean where applicable

Air Freshener Dispensers - units operating correctly

Toilet Check Sheets - on show and in use

Unacceptable standard -

Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

Air Freshener Dispensers - not working or requiring refill

Toilet Check Sheet - not available either on show or in use

Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?

Hard floor
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Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
Slight build-up around edges

Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
Chewing gum not removed
Lack of lustre with more scuff marks than would be created through the traffic of the day
Surfaces left slippery
Visible mop or machine marks, streaks and removable stains
Under Ambient & Produce Matting
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Acceptable standard - under counters to be debris and spillages
Mats to be free of loose debris

Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
Build-up of fluff, deposits and other debris on matting

Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?

Tops
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Acceptable standard - all surfaces to be free of spillages, debris and left smear free

Unacceptable standard - build-up of dirt and debris
Removable marks remaining after cleaning and/or surfaces left smeared
Under weigh scales
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Acceptable standard - under weigh scales to be free of spillages and debris
NOTE : Check most recently cleaned unit

Unacceptable standard - build-up of dust and debris.

Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?

Check unit cleaned within the last seven days
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NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?

Bakery
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Refer to relevant hospitality specification
M&S Cafe / Coffee To Go / Coffee Pod
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Refer to relevant hospitality specification
Market Place / HFOTM / Deli
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Refer to relevant hospitality specifications

Are Colleague's Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Floors
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Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
Build-up around edges of floor and behind ceramics
Walls, Mirrors, Partitions, Fixtures & Fittings, Vents
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Acceptable standard - doors and associated items are clean, including partitions.
Tiled areas are clean and smear free - no build-up in grout.
Mirrors are streak and smear free
Toilet roll and soap available

Unacceptable standard - visible dust and/or general soiling
Mirrors streaked or smeared
Tiled walls smeared - build-up within grout
In toilet roll or soap
All Ceramics
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Acceptable standard - all ceramics including pipework is clean
No encrustation on taps or pipework
No visible signs of scaling within toilet/urinal bowl

Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
Build-up on pipes
Build-up of scale on ceramics
Hand Driers & Air Freshener Dispensers
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Acceptable standard -

Hand driers - condensate tray to be clean, not full and side channel clean where applicable

Air Freshener Dispensers - units operating correctly

Toilet Check Sheets - on show and in use

Unacceptable standard -

Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

Air Freshener Dispensers - not working or requiring refill

Toilet Check Sheet - not available either on show or in use

Is the Due Diligence administered by the Contractor complete and up to date?

Refrigeration, Ambient/Till & Hospitality areas
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Acceptable -

Refrigeration - rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column

Till and ambient - rota must be up to date and signed off

Hospitality - all contractor documentation completed where applicable

Unacceptable -

Refrigeration - units have been missed and not rescheduled in

Till and ambient - rota not signed off

Hospitality - missing signatures and/or items signed for but not relevant to the hospitality unit

Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?

Cleaning Equipment
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Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
Ice Sweep must be stored in an upright position
All other machinery clean
No damaged cables
Chemicals
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Refer to the current APTU list and check for any non-approved chemicals
Colour Coding
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Refer to colour coding guide to ensure no cross contamination
Floor
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Acceptable standard - clean with no debris, and/or wet/dry spillages

Unacceptable standard - accumulations of debris.
Evidence of spillages
Notice Board
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Ensure notice board documentation is up to date
Spill kit is fully replenished

Store Responsibilities

Refrigeration CAYG
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Acceptable standard - all shelves above base plate free from spillages, sticky residues and labelling

Unacceptable standard - evidence of debris, soiling, staining, labelling and dried residues on shelving
Cold Room
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Acceptable Standard -

Floors - no excessive build up, evidence of wet/dry spillages or loose debris

Walls, doors, lighting, fan guards and ceiling - no removable marks on any surfaces. No build up of dust on fan guards

Unacceptable Standard -

Floors - accumulations of dust, fluff and other debris especially in easily accessible areas. Evidence of dried/wet spillages, labels and/or other sticky residues

Walls, doors, lighting, fan guards and ceiling - build up of dust, dirt and general soiling on surfaces
Your Cafe, Your Lounge & Your Lounge +
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Please refer to relevant specification for further guidance
Back of House Other - Click Definition For Applicable Areas
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Areas include -

Offices, locker rooms, corridors, staircases, stock room and goods lift

Washroom Information

Produce Matting
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Areas of use -

Grapes
Seasonal soft fruit
Mushrooms
Soft leaf broccoli
Onions
Flower & Plant fixtures

Check for excess matting BOH - photographs to be taken
Feminine Hygiene Bins
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Feminine hygiene bins should be in all female customer cubicles and accessible toilets.
There should be a bin every other female colleague cubicle and accessible toilet unless there is a store specific requirement as agreed by the business
Nappy Bins
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Nappy bins should be located where there is a baby changing unit as well as accessible toilets
NOTE - there maybe more than one bin in each unit which may have been agreed to compensate delivery schedules if in high use.
Baby Changing Mats
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Total number of baby changing mats including pull down units

Audit Summary

AUDIT REPORT

AUDIT REPORT
Cleaning Managers Signature
Store Signature:

M&S Cleaning Inspection V5 Checklist

Free M&S Cleaning Inspection v5 Checklist

Are the stores Window Cleaning acceptable and cleaned to the current company schedule?

Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?

Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?

Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?

Are the Customer Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?

Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?

Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?

Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?

Are Colleague's Toilets acceptable and within the tolerances of 'What Good Looks Like'?

Is the Due Diligence administered by the Contractor complete and up to date?

Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?

Store Responsibilities

Washroom Information

AUDIT REPORT

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