Cleaning inspection

Are the stores Window Cleaning acceptable and cleaned to the current company schedule?

  • Weekly Tasks

  • Add media

  • Definition<br>

  • Acceptable standard - entrance doors, ground floor external and internal glass including framework, escalator panels and customer facing balustrade glass and any internal hospitality glass must be left in a clean and dry condition, smear and run marks free

    Unacceptable standard - run marks, streaks, finger marks and/or any other soiling on the glass surface
    Frames left wet and have dried with evaporation marks and/or dirt attracted to the moisture.

  • High Level

  • Add media

  • Definition<br>

  • Check all customer facing high level Windows, trolley bays, signage and canopies.
    Should there be a requirement for cleaning - advise the store to log it with their incumbent cleaning contractor

Are the stores Entrances acceptable and within the tolerances of 'What Good Looks Like'?

  • Barrier Matting

  • Add media

  • Definitions

  • Acceptable standard - no layer of dust or debris. No marks that are removable. Slight evidence of gum

    Unacceptable standard - Build-up of fluff, dirt, grit and deposits of other debris within the barrier matting.
    Dried spots and stains that are removable and treatable.
    Chewing gum not removed

    no label
  • External Frontage (within M&S demise)

  • Add media

  • Definitions

  • Acceptable standard - no loose debris, dirt or litter

    Unacceptable standard - Excessive litter, debris or soiling that has clearly been built up over more time than the recommended frequency of cleaning would allow.

    no label

Are the stores Clothing & Home standards acceptable and within the tolerances of 'What Good Looks Like'?

  • Hard Floors & Carpets

  • Add media

  • Definitions

  • Acceptable standard -

    Hard Floor Free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages. Slight build up around edges

    Carpets - no layer of dust within pile, build-up of fluff or dirt. Slight evidence of debris and gum


    Unacceptable standard -

    Hard Floor - Accumulations of dust, fluff, dirt, gum and other debris especially easily accessible areas. Lack of lustre with more scuff and use marks than would be created through the traffic of the day. Surfaces left slippery. Visible mop or machine marks, streaks and removable stains

    Carpets - layer of dust within pile. Build- up of fluff and dirt, deposits or other debris. Dried spots and stains that are removable and treatable. Chewing gum not removed

    no label
  • Mirrors, Textile Till Points, Escalators/Stairs/Lifts

  • Add media

  • Definitions

  • Acceptable Standard -

    Mirrors - clean and steak/smear free with no visible dust, finger marks or general soiling

    Textile Till Points - all areas to be free of spillages, debris and left smear

    Escalators - base plates to be clean with no evidence of gum/debris. Sides and glass of escalators to be clean and smear free

    Stairs - to be free from gum, labels, dust, litter, love debris, scuff marks and spillages. Handrails to be smear free

    Lifts - lift runners to be free from dirt and debris.
    Floor to be free from dirt, loose debris, litter and stains that are removable. Stainless steel and /mirrors glass to be clean and smear free

    Unacceptable standard -

    Mirrors - removable finger marks and/or smearing on glazed areas.

    Textile Till Points - build-up of dirt and debris. Removable marks remaining after cleaning and/or surfaces left smeared

    Escalators - edges and corners have a build-up of debris and dirt
    Sides and glass dusty and left smeared

    Stairs - edges and corners have a build-up of debris and dirt.
    Treads or risers are scuff marked, have removable stains or left slippery following the clean

    Lifts - lift runners with visible debris, internal fabrics of the left car soiled, marked or smeared

Are the stores Fitting Rooms acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

  • Add media

  • Definitions

  • Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and spillages

    Unacceptable standard - layer of dust within pile.
    Build-up of fluff, dirt, deposits or other debris
    Dried spots and stains that are removable and treatable
    Chewing gum not removed

    no label
  • Mirrors, Partitions, Tops, Walls, Doors, Seating & Lighting

  • Add media

  • Definition

  • Acceptable standard - all surfaces to be free dust, finger marks, general soiling and where applicable, smear free

    Unacceptable standard - dust and/or removable marks remaining after cleaning and/or surfaces left smeared

    no label

Are the Customer Toilets acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

  • Add media

  • Definition

  • Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

    Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
    Build-up around edges of floor and behind ceramics

    no label
  • Walls, Mirrors, Doors, Partitions, Fixtures & Fittings, Vents

  • Add media

  • Definition

  • Acceptable standard - doors and associated items are clean, including partitions.
    Tiled areas are clean and smear free - no build-up in grout.
    Mirrors are streak and smear free
    Toilet roll and soap available

    Unacceptable standard - visible dust and/or general soiling
    Mirrors streaked or smeared
    Tiled walls smeared - build-up within grout
    In toilet roll or soap

  • All Ceramics

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  • Definition

  • Acceptable standard - all ceramics including pipework is clean
    No encrustation on taps or pipework
    No visible signs of scaling within toilet/urinal bowl

    Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
    Build-up on pipes
    Build-up of scale on ceramics

    no label
  • Hand Driers, Air Fresheners & Sign Off Check Sheets

  • Add media

  • Definition

  • Acceptable standard -

    Hand driers - condensate tray to be clean, not full and side channel clean where applicable

    Air Freshener Dispensers - units operating correctly

    Toilet Check Sheets - on show and in use

    Unacceptable standard -

    Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

    Air Freshener Dispensers - not working or requiring refill

    Toilet Check Sheet - not available either on show or in use


    no label

Is the stores Foodhall floor acceptable and within the tolerances of 'What Good Looks Like'?

  • Hard floor

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  • Definition

  • Acceptable standard - free from gum, labels, dust, litter, loose debris, scuff marks and dry/wet spillages.
    Slight build-up around edges

    Unacceptable standard - accumulations of dust, fluff, dirt and other debris especially in easily accessible areas.
    Chewing gum not removed
    Lack of lustre with more scuff marks than would be created through the traffic of the day
    Surfaces left slippery
    Visible mop or machine marks, streaks and removable stains

    no label
  • Under Ambient & Produce Matting

  • Add media

  • Definition

  • Acceptable standard - under counters to be debris and spillages
    Mats to be free of loose debris

    Unacceptable standard - evidence e if dust, debris and dry/wet spillages under racking.
    Build-up of fluff, deposits and other debris on matting

Are the stores Food Tills acceptable and within the tolerances of 'What Good Looks Like'?

  • Tops

  • Add media

  • Definition<br>

  • Acceptable standard - all surfaces to be free of spillages, debris and left smear free

    Unacceptable standard - build-up of dirt and debris
    Removable marks remaining after cleaning and/or surfaces left smeared

  • Under weigh scales

  • Add media

  • Definition<br>

  • Acceptable standard - under weigh scales to be free of spillages and debris
    NOTE : Check most recently cleaned unit

    Unacceptable standard - build-up of dust and debris.

    no label

Are the Fridges cleaned within the specified schedule of 26 weeks and are the standards of cleaning acceptable and within the tolerances of 'What Good Looks Like'?

  • Check unit cleaned within the last seven days

  • Add media

  • Definition<br>

  • NOTE - under NO circumstances should a check be carried out under the base plates unless the unit has been isolated by an M&S member of staff

    Acceptable standard - no evidence of of dust/soiling under base shelves (drain channel, evaporator fins, fans and fan guards).
    No dust/sticky residues on shelving, base plate and grill, back panel, air flow plate, blind and all other surfaces

    Unacceptable standard - heavy dust/soiling/debris on any of the above surfaces

    no label

Are the Hospitality areas that the Contractor are responsible for acceptable and within the tolerances of 'What Good Looks Like'?

  • Bakery

  • Add media

  • Definition<br>

  • Refer to relevant hospitality specification

  • M&S Cafe / Coffee To Go / Coffee Pod

  • Add media

  • Definition<br>

  • Refer to relevant hospitality specification

  • Market Place / HFOTM / Deli

  • Add media

  • Definition<br>

  • Refer to relevant hospitality specifications

Are Colleague's Toilets acceptable and within the tolerances of 'What Good Looks Like'?

  • Floors

  • Add media

  • Definition<br>

  • Acceptable standard - floor to be free from dust, litter, loose debris, scuff marks and dry/wet spillages

    Unacceptable standard - evidence of dust, litter, debris, scuff marks and dry/wet spillages.
    Build-up around edges of floor and behind ceramics

  • Walls, Mirrors, Partitions, Fixtures & Fittings, Vents

  • Add media

  • Definition<br>

  • Acceptable standard - doors and associated items are clean, including partitions.
    Tiled areas are clean and smear free - no build-up in grout.
    Mirrors are streak and smear free
    Toilet roll and soap available

    Unacceptable standard - visible dust and/or general soiling
    Mirrors streaked or smeared
    Tiled walls smeared - build-up within grout
    In toilet roll or soap

    no label
  • All Ceramics

  • Add media

  • Definition<br>

  • Acceptable standard - all ceramics including pipework is clean
    No encrustation on taps or pipework
    No visible signs of scaling within toilet/urinal bowl

    Unacceptable standard - visible dust, residues and/or general soiling on all ceramics
    Build-up on pipes
    Build-up of scale on ceramics

    no label
  • Hand Driers & Air Freshener Dispensers

  • Add media

  • Definition<br>

  • Acceptable standard -

    Hand driers - condensate tray to be clean, not full and side channel clean where applicable

    Air Freshener Dispensers - units operating correctly

    Toilet Check Sheets - on show and in use

    Unacceptable standard -

    Hand driers - condensate tray full and dirty. Build-up in side channel where applicable

    Air Freshener Dispensers - not working or requiring refill

    Toilet Check Sheet - not available either on show or in use





    no label

Is the Due Diligence administered by the Contractor complete and up to date?

  • Refrigeration, Ambient/Till & Hospitality areas

  • Add media

  • Definition

  • Acceptable -

    Refrigeration - rota up to date with no missed units - if one has been missed then a rescheduled date must be in place in the relevant column

    Till and ambient - rota must be up to date and signed off

    Hospitality - all contractor documentation completed where applicable

    Unacceptable -

    Refrigeration - units have been missed and not rescheduled in

    Till and ambient - rota not signed off

    Hospitality - missing signatures and/or items signed for but not relevant to the hospitality unit

Is the standards of cleanliness within the 'Cleaning 'Compound' maintained?

  • Cleaning Equipment

  • Add media

  • Definition<br>

  • Scrubber driers must be in a good clean condition. Dirty water tank must be empty and clean.
    Ice Sweep must be stored in an upright position
    All other machinery clean
    No damaged cables

  • Chemicals

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  • Definition

  • Refer to the current APTU list and check for any non-approved chemicals

  • Colour Coding

  • Add media

  • Definition

  • Refer to colour coding guide to ensure no cross contamination

    no label
  • Floor

  • Add media

  • Definition

  • Acceptable standard - clean with no debris, and/or wet/dry spillages

    Unacceptable standard - accumulations of debris.
    Evidence of spillages

  • Notice Board

  • Add media

  • Definition

  • Ensure notice board documentation is up to date
    Spill kit is fully replenished

    no label

Store Responsibilities

  • Refrigeration CAYG<br>

  • Add media

  • Definition<br>

  • Acceptable standard - all shelves above base plate free from spillages, sticky residues and labelling

    Unacceptable standard - evidence of debris, soiling, staining, labelling and dried residues on shelving

    no label
  • Cold Room

  • Add media

  • Definition<br>

  • Acceptable Standard -

    Floors - no excessive build up, evidence of wet/dry spillages or loose debris

    Walls, doors, lighting, fan guards and ceiling - no removable marks on any surfaces. No build up of dust on fan guards

    Unacceptable Standard -

    Floors - accumulations of dust, fluff and other debris especially in easily accessible areas. Evidence of dried/wet spillages, labels and/or other sticky residues

    Walls, doors, lighting, fan guards and ceiling - build up of dust, dirt and general soiling on surfaces

    no label
  • Your Cafe, Your Lounge & Your Lounge +

  • Add media

  • Definition<br>

  • Please refer to relevant specification for further guidance

  • Back of House Other - Click Definition For Applicable Areas

  • Add media

  • Definition<br>

  • Areas include -

    Offices, locker rooms, corridors, staircases, stock room and goods lift

Washroom Information

  • Produce Matting

  • Add media

  • Definition<br>

  • Areas of use -

    Grapes
    Seasonal soft fruit
    Mushrooms
    Soft leaf broccoli
    Onions
    Flower & Plant fixtures

    Check for excess matting BOH - photographs to be taken

  • Feminine Hygiene Bins

  • Add media

  • Definition<br>

  • Feminine hygiene bins should be in all female customer cubicles and accessible toilets.
    There should be a bin every other female colleague cubicle and accessible toilet unless there is a store specific requirement as agreed by the business

  • Nappy Bins<br>

  • Add media

  • Definition<br>

  • Nappy bins should be located where there is a baby changing unit as well as accessible toilets
    NOTE - there maybe more than one bin in each unit which may have been agreed to compensate delivery schedules if in high use.

  • Baby Changing Mats

  • Add media

  • Definition<br>

  • Total number of baby changing mats including pull down units

Audit Summary

AUDIT REPORT

  • AUDIT REPORT

  • Cleaning Managers Signature

  • Store Signature:

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