Title Page
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Audit Title:
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Conducted on
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Prepared by
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Please Select Department being Audited
- Front Entrance/Lobby Arrival and Lobby
- Check-In
- Room Service/Fresh Bites
- Concierge/Executive Lounge
- Restaurant
- Bedroom
- Public Spaces
- Fitness Center
- Meeting
- Back of House and General
- Food Safety
- Great Room/ Lobby Bar
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Enter Host name(s):
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Was the front desk area clean, neat, and tidy?
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Did the host smile and offer a warm and friendly greeting?
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Were all of the front desk hosts were in proper uniforms and wearing visible name tags?
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Did the front desk host verify all of the reservation details?
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Once the guest's name was established did the front desk host use the guest's name in conversation to personalize the service?
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The room number was discreetly provided to the guest?
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Did the front desk host provided the guest with directions to the proper elevators and guestroom?
