MBWA WASABI FOH

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

How did we set the shop up for today's success?

• Was all allocated cleaning done yesterday ? Please check records against actual level of cleaning.

  Yes

  No

  N/A

• Were all closing tasks completed ? Please check closing check list records against tasks.

  Yes

  No

  N/A

• Shop log book completed. Anything outstanding ?

  Yes

  No

  N/A

How do we look outside ?

• Are A board, banners and outside furniture clean and correctly positioned ?

  Yes

  No

  N/A

• Are the windows and window frames spotlessly clean and displaying correct marketing material in correct places ?

  Yes

  No

  N/A

• External lights, signage working & clean ?

  Yes

  No

  N/A

• Are the pavement and door mat spotlessly clean ?

  Yes

  No

  N/A

• What else have I noticed ?

  Yes

  No

  N/A

How does it feel being in our shop ?

• Is the music at the right level for the time of the day ?

  Yes

  No

  N/A

• Are all lights working ?

  Yes

  No

  N/A

• Is the temperature adequate in customer area ?

  Yes

  No

  N/A

• Is there a positive energy & motivation shown by the team ?

  Yes

  No

  N/A

• Are tables, chairs and floor & stairway clean ?

  Yes

  No

  N/A

• Are the bins clean and not overflowing ?

  Yes

  No

  N/A

• Are customer toilets stocked & clean ?

  Yes

  No

  N/A

• What else have I noticed ?

  Yes

  No

  N/A

How do our products look ?

• Are the fridges clean and well merchandised ?

  Yes

  No

  N/A

• Are all product displayed in accordance to BSG

  Yes

  No

  N/A

• Is product availability adequate for the time of the day ?

  Yes

  No

  N/A

• How do our in-store made product look ?

  Yes

  No

  N/A

• Are impulse shelves, glass tanks and baskets clean and well merchandised ?

  Yes

  No

  N/A

• Are all product correctly labelled ?

  Yes

  No

  N/A

• Are all products in date and not pass used by date ?

  Yes

  No

  N/A

• What else have I noticed

  Yes

  No

  N/A

How does my team look ?

• Does the whole team look presentable and follow uniform standards ?

  Yes

  No

  N/A

• Is the deployment correct for the time of the day and does everyone in the team understand the deployment for the day ?

  Yes

  No

  N/A

• Has the team brief been done ?

  Yes

  No

  N/A

• Does everyone in the team have a high energy and is seeking to engage with customers ?

  Yes

  No

  N/A

• Is the team working well together and do they look happy ?

  Yes

  No

  N/A

• What else have I noticed

  Yes

  No

  N/A

How is our service ?

• Is the hot station set up stocked up and manned for success ?

  Yes

  No

  N/A

• Is there a soup server in place & do they have a sense of urgency and speed to make soups quickly without compromising quality ?

  Yes

  No

  N/A

• Are the tills stations stocked up and ready for success ?

  Yes

  No

  N/A

• Are adequate tills maned with a happy team ?

  Yes

  No

  N/A

• Are the menu boards up to date and working ?

  Yes

  No

  N/A

• Are the impulse items full & merchandised correctly ?

  Yes

  No

  N/A

• What else have I noticed

  Yes

  No

  N/A

AM I HAPPY WITH FOH OF MY SHOP ?

• AM I HAPPY WITH FOH OF MY SHOP ?

  Yes

  No

  N/A