McKlaren Retail Site Audit

• Audit Title

• Site Name

• Conducted on

  Date

• Prepared by

• Location
  Address

Forecourt

• Are the drains clear of debris and grates in place?

  Yes

  No

  N/A

• Are bins externally clean, liner tied, skirt not showing and emptied regularly?

  Yes

  No

  N/A

• Is the forecourt clean, tidy, free from rubbish and well maintained?

  Yes

  No

  N/A

• Are the garden areas free of weeds, rubbish and well watered and has the lawn been recently mown with edges trimmed?

  Yes

  No

  N/A

• Yes

  No

  N/A

• Are external merchandising units including coke trolleys, ice freezers and swap n go cages clean, free of dust and stains, decals in good condition and kept locked at all times?

  Yes

  No

  N/A

• Is the air hose working with correct signage and is it in good condition?

  Yes

  No

  N/A

• Are the Canopy, ID sign, price board, Hilite signs and Promo Snap frames undamaged and in good condition?<br>

  Yes

  No

  N/A

• Yes

  No

  N/A

• Is the Public Address System in working order (test it)?

  Yes

  No

  N/A

Pumps

• Are all pumps clean, free of dust and stains?

  Yes

  No

  N/A

• Are correct pump decals and pump headers in place and in good condition?

  Yes

  No

  N/A

• Are promotional flags in good condition? (Vortex Fuels, P@P, Beefy's, Adblue, etc)

  Yes

  No

  N/A

• Are windscreen buckets supplied with soapy water, squeegees, water containers and paper towels?

  Yes

  No

  N/A

• Are splash guards fitted to all pump nozzles and are they in good condition?

  Yes

  No

  N/A

• Is the spill kit clean, accessible and free of rubbish/debris?<br>

  Yes

  No

  N/A

• Is above ground LPG tank locked and surrounding area well maintained and clear of debris?

  Yes

  No

  N/A

• Is all LPG piping undamaged, with hydrostatic and safety relief valves covered?

  Yes

  No

  N/A

Rubbish Area

• Is the rubbish bin area clean and tidy?

  Yes

  No

  N/A

• Is the waste collection bin clean and hidden from view (where applicable)?

  Yes

  No

  N/A

• Is the grease trap accessible, and has it been serviced/pumped out within the last 3 months? (Check records to confirm)

  Yes

  No

  N/A

• Is the compressor accessible, in good condition and has the water release valve been bled? (Check records to confirm)

  Yes

  No

  N/A

Building

• Are all walls and eaves clean and free of cobwebs and graffiti?

  Yes

  No

  N/A

• Are all exterior surfaces of windows and frames clean of marks and tape?

  Yes

  No

  N/A

Shop Interior

• Are door mats in use and in good condition?

  Yes

  No

  N/A

• Is floor area (including under gondolas) clear of stock, dirt and dust?

  Yes

  No

  N/A

• Are ceiling, exhaust fans and air conditioning vents clean and free of cobwebs?

  Yes

  No

  N/A

• Are all interior lights bright "daylight " globes and are clean, clear of cobwebs and in working order?

  Yes

  No

  N/A

• Are all chiller & HAC/ bakery unit lights clean, clear of cobwebs and in working order?

  Yes

  No

  N/A

• Are all rubbish bins clean and lined appropriately (including coffee and ATM bins)?

  Yes

  No

  N/A

• Is product height below shelf tops and are windows clear from all stock?

  Yes

  No

  N/A

• Is ATM in service and being settled daily?

  Yes

  No

  N/A

Shelving and Counters

• Are shelves and gondolas clean and free of dust from a customer’s perspective? (check at least one shelf in each aisle)

  Yes

  No

  N/A

• Are service counters clean and free of marks with counter mats in good condition?

  Yes

  No

  N/A

Bathrooms

• Are all doors, floors and walls clean and scuff free from a customers perspective?

  Yes

  No

  N/A

• Are basins and pans clean and is the bin lined and not overflowing?

  Yes

  No

  N/A

• Are hand towels / hand dryer and liquid soap available and in working order?

  Yes

  No

  N/A

• Are the door locks and toilet lights working?

  Yes

  No

  N/A

• Does the toilet area have a clean smell?

  Yes

  No

  N/A

• Are exhaust fans clean and working?

  Yes

  No

  N/A

• Is the daily toilet cleaning schedule in place and completed as required?

  Yes

  No

  N/A

Storeroom

• Is the dry goods storage area clean and organised with stock located within the designated area and off the floor where possible?

  Yes

  No

  N/A

• When standing inside the coolroom / freezer, is the floor clean with all stock well organised?

  Yes

  No

  N/A

• Are all lights working in storeroom, coolroom and freezer room?

  Yes

  No

  N/A

• Is the door between the airlock and the shopfloor closed and free of stock?

  Yes

  No

  N/A

Coolroom/Supplier Fridges & Freezers

• Are all coolroom/supplier fridge and ice cream freezer lights clean, clear of cobwebs and in working order?

  Yes

  No

  N/A

• From a customer’s perspective, when the coolroom/fridge doors are open is the floor clean and free from grime and dirt (especially milk door)?

  Yes

  No

  N/A

• Are glass doors and door frames clean and free of tape marks?

  Yes

  No

  N/A

• Are shelves, visi slides and price strips clean and free of grime build up - particularly the milk area?

  Yes

  No

  N/A

Coffee/FCB/FUB/Food Bench Area

• Is equipment clean and sanitised both externally and internally including nozzles and drip trays?

  Yes

  No

  N/A

• Are approved cups and condiments available?

  Yes

  No

  N/A

• Is bench area clean?

  Yes

  No

  N/A

Kitchen/Food Preparation Area and Behind Console Area

• Is the console area uncluttered and well maintained?

  Yes

  No

  N/A

• Are ovens and utensils clean and operational?

  Yes

  No

  N/A

• Are wall tiles clean and undamaged, floor, sink & cupboard areas clean?

  Yes

  No

  N/A

• Is the food preparation area uncluttered and well maintained?

  Yes

  No

  N/A

• Are temp check records available for inspection and completed in full?

  Yes

  No

  N/A

Office Area & Processes

• Is office uncluttered and well organised?

  Yes

  No

  N/A

• Are deliveries being checked off on arrival?

  Yes

  No

  N/A

• Is all invoicing/stock receipting up to date?

  Yes

  No

  N/A

• Are there any flags or fails in the site's SIRA results?

  Yes

  No

  N/A

• Are any fuel variances +/-500L being investigated and reported appropriately?

  Yes

  No

  N/A

• Are all McKlaren owned assets labelled accordingly?

  Yes

  No

  N/A

• Have all Maintenance issues been reported? (Calmaint/Simpro/McKlaren Maintenance)

  Yes

  No

  N/A

• Is all employee paperwork complete and available for inspection? (Contract, Handbook, Safety Induction, Tobacco Policy)

  Yes

  No

  N/A

• Is the Site Manager/Site Supervisor able to advise on approximate current month projected Shop & Fuel sales? (cross check figures for accuracy)

  Yes

  No

  N/A

• Does the site have LAM activities planned/completed (must be logged on LAM website)?

  Yes

  No

  N/A

• Is information being supplied correctly and on time to the office? (Bank Deposit Summaries, Daily Reports, ATM Reconciliation, EOM Reports, invoices to Dropbox, etc)

  Yes

  No

  N/A

Customer Service

• Is the CSA working from a checklist/ tasklist or can the CSA describe their duties for the day?

  Yes

  No

  N/A

• Are all staff and the retailer dressed in correct uniforms, which are clean and well presented including clean covered black shoes?

  Yes

  No

  N/A

• Are all staff and the retailer wearing appropriate name badges in the correct position? (On the outside of apron where applicable)

  Yes

  No

  N/A

• Can the Checker observe the CSA demonstrating the 6 steps of customer service? (Ackowledge, Greet, Confirm, Add-on, Process, Farewell)

  Yes

  No

  N/A

Merchandising

• Is the site free from unauthorised stands or signs?

  Yes

  No

  N/A

• Mark down process correctly implemented eg Stickers and wobblers used correctly

  Yes

  No

  N/A

• Are pricing strips attached correctly and in good condition throughout the store including coolroom/fridges, freezer and chiller?

  Yes

  No

  N/A

• Are shelf labels throughout the store in place, in good condition and not faded?

  Yes

  No

  N/A

• Are current planograms implemented and available for staff reference?

  Yes

  No

  N/A

• Is all stock (especially promo displays) at least 2 deep on the shelf?

  Yes

  No

  N/A

• Are all relevant promotional wobblers, posters, fridge/chiller cards, electrostatics, Star Deal inserts, pump headers in place and in good condition?

  Yes

  No

  N/A

In Stock Position

• Are the following categories fully stocked without gaps:

• Beverages

  Yes

  No

  N/A

• Cigarettes

  Yes

  No

  N/A

• Milk

  Yes

  No

  N/A

• Snacks

  Yes

  No

  N/A

• Confectionery

  Yes

  No

  N/A

• Sandwiches

  Yes

  No

  N/A

• Bread

  Yes

  No

  N/A

• Groceries

  Yes

  No

  N/A

• Do each of the following areas appear to be filled/faced regularly and well presented from a customer’s perspective:

• Ice Creams

  Yes

  No

  N/A

• Hotbox & Pies

  Yes

  No

  N/A

• Promo ends

  Yes

  No

  N/A

• Is there a sufficient quantity of today's newspapers available?

  Yes

  No

  N/A

• Is there sufficient stock of magazines available with no gaps?

  Yes

  No

  N/A

Label & Scan Price

• Does the scan price match the label price, randomly check 10 items from key categories. Use the slider to indicate how many match:

HSSE

• Does this site have temperature records available for inspection, for prepared food and fridges/coldrooms/freezers?

  Yes

  No

  N/A

• Does the CSA understand temperature checking procedures?

  Yes

  No

  N/A

• Check the till drawer to ensure that the CSA does not have more than $250 in larger notes >=$20's in cash drawer.

  Yes

  No

  N/A

• Does the HSSE checklist in SOR have records for alarm tests, including hold up, perimeter, pendant. As well as records of compressor having been bled.

  Yes

  No

  N/A

• Does the site have up to date records of water paste checks? Are they checking for water every week and after rain (e10 daily)?

  Yes

  No

  N/A

• Are height markers prominently displayed near the door?

  Yes

  No

  N/A

• Is the CCTV system (incl console security monitor) in place and working?

  Yes

  No

  N/A

• Are all doors closed and locked, scuff free and signed appropriately?

  Yes

  No

  N/A

• Are cleaning chemicals stored in a orderly fashion and away from food products?

  Yes

  No

  N/A

• Are contents of HAZMAT box up to date, including Site Manager/Site Supervisor contact details? (Emergency Response Plan, MSDS's, Site Plan)

  Yes

  No

  N/A

• Are all relevant MSDS's current versions stored on-site and available to staff?

  Yes

  No

  N/A

Personal Protective Equipment

• Does the site have 2 safety vests – 100% cotton with night reflective tape?

  Yes

  No

  N/A

• Does the site have Heavy duty gloves, Fuel/ Gas handling gloves?

  Yes

  No

  N/A

• Is there an Intrinsically safe torch available & working?

  Yes

  No

  N/A

• Does the site have a Personal Duress Alarm (portable) linked to the surveillance security system (if applicable)?<br>

  Yes

  No

  N/A

• Is there a minimum of 3 day / night safety cones (Min 600mm high with reflective tape)?<br>

  Yes

  No

  N/A

• Does the site have single use disposable gloves for food handling and cleaning?<br>

  Yes

  No

  N/A

• Is there a sharps bin available on site, and syringe pick up claws / tongs which are specifically marked?<br>

  Yes

  No

  N/A

• Is there a step ladder or safety step on site?<br>

  Yes

  No

  N/A

• Is the First aid kit fully stocked and items in date?<br>

  Yes

  No

  N/A

• Are Fire Extinguishers in place, signage correct and tested 6 monthly?<br>

  Yes

  No

  N/A

• Does the site have appropriate "Wet Floor" signage?

  Yes

  No

  N/A

CSA Knowledge/Training

• Does the site conduct staff training or meetings? (Check records)

  Yes

  No

  N/A

• Do staff know the correct procedure in the case of armed hold up? (test verbally) <br>* Comply with all demands.<br>* Activate silent alarm/contact police once the offender has left.<br>* Lock doors after the offender has left.<br>* Comminucate to Site Manager/Site Supervisor.

  Yes

  No

  N/A

• Does the CSA on duty know the procedure for a forecourt emergency? (Fire, major fuel spill, LPG leak, etc)

  Yes

  No

  N/A

• Do staff know the location of the emergency response flipchart and can they describe its content?

  Yes

  No

  N/A

• Do staff know the location of the following:

• Fire Extinguishers?

  Yes

  No

  N/A

• Emergency Stop (Fuel & LPG)?

  Yes

  No

  N/A

• Hold up alarm button?

  Yes

  No

  N/A

• Front door controls (where applicable)?

  Yes

  No

  N/A