Member Journey 2018

• Audit Title

• Conducted on

  Date

• Prepared by

Fitness Floor - Is It Clean and Tidy? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, arranged as club specification or neat & tidy?

• Floors (hard & carpeted) including underneath CV kit

  Yes

  No

  N/A

• Walls & skirting boards & doors

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• All pieces of equipment (randomly check 10) including mats, functional kit, boxing equipment etc

  Yes

  No

  N/A

• Gym desk (also no personal effects, food/drink or post it notes)

  Yes

  No

  N/A

• All paper towels

  Yes

  No

  N/A

• Water fountain/s

  Yes

  No

  N/A

• Waste bin/s (also less than 3/4 full)

  Yes

  No

  N/A

• Signage - low & high level

  Yes

  No

  N/A

• Wall fittings (inc lights, cctv, speakers etc)

  Yes

  No

  N/A

• Fire exits & panic alarms

  Yes

  No

  N/A

• Cabling (also neatly tided)

  Yes

  No

  N/A

• Lighting Fittings

  Yes

  No

  N/A

• Correct daily checks sheets in place and being used - staff signatures visible

  Yes

  No

  N/A

Locker rooms including family changing area - Is It Clean and Tidy? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, arranged as club specification or neat & tidy?

• Floors (hard & carpeted)

  Yes

  No

  N/A

• Walls & skirting boards & doors

  Yes

  No

  N/A

• Mirrors & glass<br>

  Yes

  No

  N/A

• Ceilings & roof vents & lights

  Yes

  No

  N/A

• Display cabinets (including glass)

  Yes

  No

  N/A

• Baby changing units/seats & play pen

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Toilets & urinals & cubicles & sinks (including toilet brushes)

  Yes

  No

  N/A

• Toilet roll holders

  Yes

  No

  N/A

• Hairdryers & stylers

  Yes

  No

  N/A

• Soap dispensers (no mould or dried soap remains)

  Yes

  No

  N/A

• Blue shoes dispensers

  Yes

  No

  N/A

• Paper towel dispensers

  Yes

  No

  N/A

• Sanitary bins (also no more than 2/3rds full)

  Yes

  No

  N/A

• Lockers - top & inside ( randomly check 5) must also have 2 hangers inside

  Yes

  No

  N/A

• Locker room furniture - vanity units, stools, chairs, benches etc

  Yes

  No

  N/A

• Store room/s including Membercare and cleaning storage area

  Yes

  No

  N/A

• Towels areas (where provided)

  Yes

  No

  N/A

• Signage - low & high level

  Yes

  No

  N/A

• Correct daily checks sheets in place and being used - staff signatures visible

  Yes

  No

  N/A

Toilets - Is It Clean and Tidy? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, arranged as club specification or neat & tidy?

• Floors

  Yes

  No

  N/A

• Walls & skirting boards & doors

  Yes

  No

  N/A

• Mirrors

  Yes

  No

  N/A

• Ceilings & roof vents

  Yes

  No

  N/A

• Toilets & urinals & cubicles including toilet brushes & toilet roll fully stocked

  Yes

  No

  N/A

• Waste bins (also less than 3/4 full)

  Yes

  No

  N/A

• Handryers & soap dispensers (also stocked & no mould/dried soap)

  Yes

  No

  N/A

• Baby changing unit

  Yes

  No

  N/A

• Area is fresh smelling & free of odours

  Yes

  No

  N/A

• Correct daily checks sheets in place and being used - staff signatures visible

  Yes

  No

  N/A

Showers including Disabled - Is It Clean and Tidy? Free from dirt, dust, stains & scuff marks. It is free from litter, orderly, arranged as club specification or neat & tidy?

• Floors

  Yes

  No

  N/A

• Shower grouting & gulley's/drains/heads/water pipes (also no body fat, mould & scale free)

  Yes

  No

  N/A

• Showers partitions/cubicles, glass, walls, doors & curtains (also no body fat)

  Yes

  No

  N/A

• Ceilings, roof vents & wall fittings (inc lights, cctv, speakers etc)

  Yes

  No

  N/A

• Baby & disabled seats

  Yes

  No

  N/A

• Shower/shampoo dispensers (also mould free)

  Yes

  No

  N/A

• Signage - low & high level

  Yes

  No

  N/A

• Area is fresh smelling & free of odours

  Yes

  No

  N/A

• Correct daily checks sheets in place and being used - staff signatures visible

  Yes

  No

  N/A

Is It Working? Functions correctly, is safe and free from damage, ingrained stains, paint chips.

• Carpark Barrier

  Yes

  No

  N/A

• FoH Barrier

  Yes

  No

  N/A

• Showers

  Yes

  No

  N/A

• Hairdryers

  Yes

  No

  N/A

• Interactive Stations

  Yes

  No

  N/A

• Gym Equipment – if not working is an appropriate follow up procedure in place

  Yes

  No

  N/A

• Spin Dryer

  Yes

  No

  N/A

• Lights – all areas

  Yes

  No

  N/A

• Studio Sound Systems – all areas

  Yes

  No

  N/A

• Critical Spares List: does the club have the necessary spares on site: 2 x hairdryers, 2 x straighteners, 1 x spin dryer, 1 x spare mic per studio, 1 x hand dryer, 2 x toilet seats, 2 x gym equipment cables, 6 x power leads for cardio kit, 10 x carabiners, selection of locker parts, 2 x shower mixers, 5 x shower heads, selection of internal shower parts, 3 x dispensers (inners and external)

  Yes

  No

  N/A

Is It Full?

• Towels – areas where provided

  Yes

  No

  N/A

• Toilet Roll – all areas

  Yes

  No

  N/A

• Hand Soap – all areas - (3/4 full)

  Yes

  No

  N/A

• Facial Tissue

  Yes

  No

  N/A

• Body Conditioner - (3/4 full)

  Yes

  No

  N/A

• Hair Conditioner - (3/4 full)

  Yes

  No

  N/A

• Blue shoes dispensers – all areas

  Yes

  No

  N/A

• Paper towel dispensers – all areas

  Yes

  No

  N/A

• Moisturiser - (3/4 full)

  Yes

  No

  N/A

• Ear Buds

  Yes

  No

  N/A

• Cotton Pads

  Yes

  No

  N/A

Is It To Brand?

• Showers are fresh smelling & free of odours?

  Yes

  No

  N/A

• Toilets are fresh smelling & free of odours?

  Yes

  No

  N/A

• Locker Rooms are fresh smelling & free of odours?

  Yes

  No

  N/A

• Music Levels – set to Music Policy OP19

  Yes

  No

  N/A

• TV Channels – set to TV Policy OP18

  Yes

  No

  N/A

• Air Temperatures – all areas – refer to Temp Guide

  Yes

  No

  N/A

• Visual check of clubs cleaning equipment <br> e.g. Karcher, pool vacuum, rotawash<br>

  Yes

  No

  N/A

• Clocks – all displaying the correct time

  Yes

  No

  N/A

Scrums

• Did you witness a scrum?

  Yes

  No

  N/A

Service Dynamics

• Is it being reviewed daily?

  Yes

  No

  N/A

• Is same day contact being achieved?

  Yes

  No

  N/A

Service Observations

• Are our FOH team greeting every member (Hello and Goodbye)?

  Yes

  No

  N/A

• Did you observe ‘beyond the hello’?

  Yes

  No

  N/A

• Is the Magic Moment calendar visible and alive?

  Yes

  No

  N/A

• Is there a social event planned in the diary?

  Yes

  No

  N/A