Andres Banus

MIAMB - Room Service BSA 2017 v2

AYS Audit on Room Service items & fresh bite style delivery.

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Title Page

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Warm Greeting Provided
Telephone etiquette meets standard
Guest name is verified and used during interaction at least 3 times
Room number is verified
Number of guests being served is verified
Delivery time quoted to guest
Complete order repeated to guest (including special requests, condiments mentioned by guest)
Host knowledgeable about menu offerings
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated
If Elite Member - Guest was thanked for their loyalty.
Room service order was accurate and delivered within 45 mins
Upon delivery guests signature was obtained - and guest was thanked for their loyalty (if applicable)
Host’s Signature

Andres Banus

MIAMB - Room Service BSA 2017 v2

AYS Audit on Room Service items & fresh bite style delivery.

Use this Template

Print as PDF

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