Midlands Customer Complaint Audit

• Visit date and time

  Date

• Job number

• Customers Address
  Address

• Engineer that did job

• Electritions that did job

• District name

• Customer ok for pictures to be taken in property to conduct this audit customer print and sign

  Sign

Reason for visit.

• Reason for visit.

• Photos.

  Media

Resolution for customer.

• Details of what was done.

• Photos.

  Media

• Was there need for a follow up visit.

  yes

  no

Reason complaint arose.

• Was it something we did that caused the issue.

  yes

  no

• Was the engineer at fault.<br>ie not going through controls with customer.

  yes

  no

• Was the Electrician at fault.

  yes

  no

• Was it customer education.<br>ie customer did not fully understand controls.

  yes

  no

• Root cause of complaint.

• How would you rate the quality of the instalation.

• How would you rate the quality of the electrical installation.

Customer.

• Any customer comments.

• Was the customer ok with the end result.

  yes

  no

  customer not present

Manager / lead engineer sign off.

• Was the person responsible spoken to about issue.

  Yes

  No

  N/A

• What was discussed with persons responsible.

• What follow up action is to be taken.

Completion.

• Manager / Lead Engineer sign off.

  Sign