MOD check-list - MFV December 2018

• Réalisé le

  Date

• Préparé par

• Select date

  Date

• MOD name :

• Bonjour à tous,
  Kindly see below my report.
  Please take corrective actions within your department and share with your team in your morning briefing.
  Merci et bonne journée
  good night

• Your MOD changed to 6.30 to 10.30 from tonight. Do not send too many photos on viber if no necessary
  Only attach in this tablet

Hotel de Paris

• Manager on duty must be present in the lobby of hotel de Paris between 6.30 to 7.30 & 8.30 to 9.30 with his name and photo on the MOD desk

• What is the outside temperature ? (please consult engineering)

At 6.30pm what is the temperature at hotel de Paris lobby ?

• Hotel de Paris lobby : all lights are on

  Yes

  No

  N/A

• fragrant smell ?

  Yes

  No

  N/A

• Music is on with the right volume

  Yes

  No

  N/A

• All public TV are on and updated

  Yes

  No

  N/A

• Luggage room well maintained

  Yes

  No

  N/A

• Receptionist greet guest by " Bonjour, Xin Chao"

  Yes

  No

  N/A

La Crique dinner

• Dinner buffet start from 6pm with only 1 only access from Cafe Postal side

• Staff interaction with guest<br>

  Good

  So so

  Bad

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Cafe postal

• Menu condition is good

  Yes

  No

  N/A

• Bathoom cleaned an good smell ?

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

La Taverne

• Staff present

  Yes

  No

  N/A

• Music attracting

  Yes

  No

  N/A

• Bathroom

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

L'Etable

• Music on with the right volume

  Yes

  No

  N/A

• Outdoor set and clean<br>

  Yes

  No

  N/A

• buffet set-up attracting with fresh vegetables and buffet nametags

  Yes

  No

  N/A

• Open kitchen good condition ?<br>

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Le Grenier

• Number of guests at the time of the visit

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Bar counter is clean ?

  Yes

  No

  N/A

• No glass or cups left on any table unoccupied

  Yes

  No

  N/A

• Games well maintained<br>

  Yes

  No

  N/A

• Outdoor light on ?

  Yes

  No

  N/A

• Outdoor terrace clean? nothing on the floor

  Yes

  No

  N/A

• Books well arranged in shelves

  Yes

  No

  N/A

• Toilets clean ?

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Beverage are all locked and not accessible at closing time

  Yes

  No

  N/A

La Piscine

• Number of guests at the time of the visit

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Life guard present and taking care of guest safety

  Yes

  No

  N/A

• Music ?

  Yes

  No

  N/A

• Fitness corner in good conditions<br>

  Yes

  No

  N/A

• La Solution is well arrange, items displayed nicely

  Yes

  No

  N/A

• Movie is on from 8 pm

  Yes

  No

  N/A

• Add media

  Media

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Roi-Tapas

• Number of guests at the time of the visit

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Music is nice

  Yes

  No

  N/A

• Draft beer is closed in the street

  Yes

  No

  N/A

• Outdoor areas clean and well set

  Yes

  No

  N/A

• BBQ area looking good

  Yes

  No

  N/A

• Bar counter arranged propery, not in mess<br>

  Yes

  No

  N/A

• Back of house in good conditions (stewarding)

  Yes

  No

  N/A

• Nothing left outside at closing time (no napkin, no glass, no decoration, no menu), except tables, chairs and trolley

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Beverage are all locked and not accessible at closing time

  Yes

  No

  N/A

Indochine

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Beverage are all locked and not accessible at closing time

  Yes

  No

  N/A

Hotel de Lyon lobby

• Remarks

  Safe

  At Risk

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Rhone spa

• The receptionist is at the desh when you enter ?

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• TV is on ?

  Yes

  No

  N/A

• Reflexology outdoor in good conditions<br>

  Yes

  No

  N/A

• Staff grooming good<br>

  Yes

  No

  N/A

• How many massage made today ?

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Add media

  Media

Jeux d’antan, Jeux d’enfants

• Number of guests at the time of the visit

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Door is locked

  Yes

  No

  N/A

• TV is on ?

  Yes

  No

  N/A

• Toys are arranged not in mess

  Yes

  No

  N/A

• Lights are on until 10pm

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Gepeto - kid's club

• Toys are arranged not in mess

  Yes

  No

  N/A

• Lights are on until 10pm

  Yes

  No

  N/A

• Door is locked

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

La Troquet Du Coin

• Bar counter condition is good

  Yes

  No

  N/A

• No garbage left

  Yes

  No

  N/A

• Overall cleanliness

  Select Yes So so Not good

  • Yes
  • So so
  • Not good

Meeting rooms

• Francois : clean and ready for event (if any)

  Yes

  No

  N/A

• Henri : clean and ready for event (if any)<br>

  Yes

  No

  N/A

Louis table tennis room

• Rackets and table in good condition

  Yes

  No

  N/A

• No garbage left

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Art Gallery

• How many bookings made today ?

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Add media

  Media

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Le Terroir

• Outdoor furniture arranged and clean

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

Guest interaction

• Guest 1 name and feedback :

• Guest 2 name and feedback :

• Guest 3 name and feedback :

VIP room in house tonight

• Total number of VIP in house ( arrived today + stay over)

  Select 0 1 2 3 4 5 6 7 8 9 10 & more

  • 0
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10 & more

• Did you meet or contact all of them personally ? (check with Guests Experience & conduct for the rest)

  Yes

  No

  N/A

• You must contact new VIP arrived today and ask about their room, their needs, explain options for dining and activities
  

• Please list the place you have met or talk to them. Ask reception of restaurant to call you when they see them.
  Present yourself as the manager on duty and give your name card, name or contact number is necessary.

• VIP 1, name : Nationality : Room number :

• VIP 2, name : Nationality : Room number :

• VIP 3, name : Nationality : Room number :

• VIP 4, name : Nationality : Room number :

• VIP 5, name : Nationality : Room number :

• Remark / incident / special follow up care to do :

Back of house

• Overall cleanliness of Ma Maison corridors

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Overall cleanliness of Mon Bon Repas

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Please mention if any incident involving staff :

• Staff grooming (name tag, uniform, make up)<br>

  Safe

  At Risk

  N/A

• Comment if any:

• Offices closed and light are turn off ?

  Yes

  No

  N/A

10.00 pm - last round

• Closing of l"Etable : all fine

• Add media

  Media

• Closing of Le Grenier : all fine

• Add media

  Media

• Closing of Roi-Tapas : all fine

• Add media

  Media

• Closing of Cafe Postal : all fine

• Add media

  Media

MOD room stay

• You need to select one room "randomly. Ask the reception to show you the list of "vacant clean rooms" and select one. Any room but never select the same.
  Write your feeling and impression and imagine that you are "guest paying this room".
  Be objective and constructive

• Room number :

• Sleep well ?

  Yes

  No

  N/A

• Wifi-quality

  Yes

  No

  N/A

• Quiet ?

  Yes

  No

  N/A

• Overall cleanliness

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

• Please provide 2 photos

• Add media

  Media

• Add media

  Media

• Overall comment about the room :

Morning patrol

• Overall tour du village conditions

  All areas are clean and ready for a new day to star

  Things to improve

  Not good for guest to see such

  Manager, please take immediate action today

• Please provide 2 photos

• Add media

  Media

• Add media

  Media

• Swimming pool opening at 7 am with staff

  Yes

  No

  N/A

• Tour of La Piscine, changing rooms, clean ?

  Yes

  No

  N/A

La Crique breakfast

• Please provide 2 photos

• Add media

  Media

• Add media

  Media

• Breakfast is ready at 6.30 am

  Yes

  No

  N/A

• 1 hostess is welcoming guest with smile

  Yes

  No

  N/A

• Standard greetings are applied : Bonjour, Xin Chao to all guests ?

  Yes

  No

  N/A

• Hostess check room number and number of persons ?

  Safe

  At Risk

  N/A

• MOD must be present in the entrance of La Crique from 6.30 to 7 am and greet first guest

• Are the VIP have reserved table in the restaurant ?

  Yes

  No

  N/A

• Groups are assigned to round table with name ?

  Yes

  No

  N/A

• All guests receiving greetings while arrived at the restaurant

  Yes

  No

  N/A

• Buffet nametags are all set

  Yes

  No

  N/A

• Music is on

  Yes

  No

  N/A

• Overall cleanliness of La Crique

  Select well clean Could be better Dirty

  • well clean
  • Could be better
  • Dirty

End

• Remark and information for morning team to follow up :

• Recommendations for improvement, ideas for better, faster and stronger :

• Thank you for support and observations, please send this report by Viber to MFV MOD Group by 8 am.
  Take off after your lunch

• Handover the tablet to security for charging

• Please write the name of the security to whom you gave the tablet

• Please sign

  Sign