MOD Checklist 2016

• Document No.

• Conduct by

• MOD Date:

• Conducted on

  Date

Look for: Cleanliness, Maintenance, General Condition. Level of business, Staff presence and attentive, Quality of Food & Beverage, Energy Conservation.

• Corridor

  Yes

  No

  N/A

• Staff Cafeteria

  Yes

  No

  N/A

• Laundry

  Yes

  No

  N/A

• Information on boards are updated and good condition

  Yes

  No

  N/A

• All store rooms & offices are locked

  Yes

  No

  N/A

• Flower room

  Yes

  No

  N/A

• Main kitchen

  Yes

  No

  N/A

• Ice crafting room

  Yes

  No

  N/A

• There are no obstruct at fire exit stair

  Yes

  No

  N/A

• Other comments:

Look for: Cleanliness, Maintenance, General Condition, Level of business, Staff presence and attentive, Quality of Food and Beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Seating area<br>

  Yes

  No

  N/A

• Tour desk

  Yes

  No

  N/A

• Barsu

  Yes

  No

  N/A

• Restroom (Guest / Associate)

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• The Cove

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Other comments:

Look for: Cleanliness, Maintenance, General Condition, Level of business, Staff presence and attentive, Quality of Food and Beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Reception

  Yes

  No

  N/A

• Front Desk copes and interacts well with guests. The welcome is being practice.

THE WELCOME

• Know our guest - through technology and clues to deliver on brand Welcome experience to the guest

  Yes

  No

  N/A

• Engage our guest - using both foundation and Memorable components of the Welcome to ensure that his/her stay exceed expectations.

  Yes

  No

  N/A

• Connect with our guest based on reason of stay

  Yes

  No

  N/A

THE FAREWELL

• Know our guest - through technology and clues to deliver a DEPARTURE EXPERIENCE guests with remember

  Yes

  No

  N/A

• Engage our guest - using both Foundation and Memorable components of The Farewell to ensure that his/her stay exceed expectations

  Yes

  No

  N/A

• Connect with our guest based on the experience he/she had to create loyalty beyond reason

  Yes

  No

  N/A

• Concierge

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Switchboard Room (take picture of entire switch board) -Observe switch board for fire alarms -Yellow meaning attention required & Red meaning -Emergency alarms; consult team on indications.

  Yes

  No

  N/A

• Limousine Counter

  Yes

  No

  N/A

• Orchid Cafe

  Yes

  No

  N/A

• Driveway

  Yes

  No

  N/A

• BTS Walkway

  Yes

  No

  N/A

• Lobby Pond

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Doorman presence and alertness

  Yes

  No

  N/A

• Safety Box Room

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Other comments:

Look for: Cleanliness/ Maintenance/ General Condition/ Energy Conservation

• Hotel Front

  Yes

  No

  N/A

• Main Entrance

  Yes

  No

  N/A

• Exit Driveway

  Yes

  No

  N/A

• Lower Lobby Driveway

  Yes

  No

  N/A

• Receiving Area

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• External Lighting

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

• Male Locker Room

  Yes

  No

  N/A

• Female Locker Room

  Yes

  No

  N/A

• Associates Gym

  Yes

  No

  N/A

• Recreation Room

  Yes

  No

  N/A

• Associates Smoking Area

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

Look for: Cleanliness/ Maintenance/ General Condition/ Energy Conservation

• Elevators

  Yes

  No

  N/A

• Parking Lot

  Yes

  No

  N/A

• Stair x 2

  Yes

  No

  N/A

• Store Room

  Yes

  No

  N/A

• Fire Extinguishers

  Yes

  No

  N/A

• Driver Room & Restroom

  Yes

  No

  N/A

• Security Guards' presence and alertness

  Yes

  No

  N/A

Look for: Cleanliness, Maintenance, General Condition, Level of business, Staff presence and attentive, Quality of Food and Beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Business Center

  Yes

  No

  N/A

• Library

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Rossini's

  Yes

  No

  N/A

• Basil

  Yes

  No

  N/A

• The Living Room

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Fire Escapes/ Corridor

  Yes

  No

  N/A

Look for: Cleanliness, Maintenance, General Condition, Level of Business, Staff presence and Attentive, Quality of Food and Beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• Banquet Activities

  Yes

  No

  N/A

• Function Rooms

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Signage

  Yes

  No

  N/A

• Heart of House

  Yes

  No

  N/A

• Light/Scent/Sound

  Yes

  No

  N/A

• Fire Escapes / Corridors

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

Look for: Cleanliness, Maintenance, General Condition, Level of business, Staff presence and Attentive, Quality of Food and Beverage, Energy Conservation

• Public Circulation

  Yes

  No

  N/A

• SPA

  Yes

  No

  N/A

• Fitness

  Yes

  No

  N/A

• The Sala & Swimming Pool

  Yes

  No

  N/A

• Restroom

  Yes

  No

  N/A

• Planting

  Yes

  No

  N/A

• Electric Panels

  Yes

  No

  N/A

• Store Room

  Yes

  No

  N/A

• Lighting

  Yes

  No

  N/A

• Control Room

  Yes

  No

  N/A

• Duty Engineer

  Yes

  No

  N/A

• Room number (5 rooms): :

Look for: Cleanliness, Condition, Appearance, Safety and 4 deadly sin: hair on bed, trash in bin, hair in tub and mold.

Entrance Area

• Room number signage

  Yes

  No

  N/A

• Room Door in/outside

  Yes

  No

  N/A

• Door lock set-door guard are work properly/ no scratch

  Yes

  No

  N/A

• Door must be selfclose

  Yes

  No

  N/A

• Key Master switch

  Yes

  No

  N/A

• Door bell - check appearance and sound

  Yes

  No

  N/A

• DND signage

  Yes

  No

  N/A

• Door viewer - look from inside and can clearly see outside.

  Yes

  No

  N/A

• Emergency Evacuation Plan/ Safety instruction Signage at behind room door. (Check room number correct, condition)

  Yes

  No

  N/A

• Marble floor at corridor

  Yes

  No

  N/A

• Picture frame on the wall in good condition, on dust.

  Yes

  No

  N/A

• Chandelier at corridor

  Yes

  No

  N/A

• Long mirror in good condition

  Yes

  No

  N/A

Walkin Closet

• Safety Box

  Yes

  No

  N/A

• Luggage rack

  Yes

  No

  N/A

• Cabinet /drawer

  Yes

  No

  N/A

• Laundry list/ Laundry bag 1 plastic, 1 linen

  Yes

  No

  N/A

• Jogging Map/ Brush Suit

  Yes

  No

  N/A

• Shoeshine basket

  Yes

  No

  N/A

• Iron/ iron board

  Yes

  No

  N/A

• Emergency torch

  Yes

  No

  N/A

• Carpet - color and condition

  Yes

  No

  N/A

• Ceiling and wall

  Yes

  No

  N/A

Refreshment Counter & Entertainment

• Refrigerator - working in good condition. Cold and clean

  Yes

  No

  N/A

• Minibar items - check expiry date

  Yes

  No

  N/A

• Minibar bill and Leather folder are well presented

  Yes

  No

  N/A

• Glasses/ Coffee Mugs / Tea spoon

  Yes

  No

  N/A

• Fruit Plate

  Yes

  No

  N/A

• Coffee Machine

  Yes

  No

  N/A

• Kettle

  Yes

  No

  N/A

• Television - Picture quality, remote control

  Yes

  No

  N/A

• In-Room Dining Menu/ Guest's directory/ TV remote folder is well presented in good condition

  Yes

  No

  N/A

• Overall appearance

  Yes

  No

  N/A

Working Area - Look for cleanliness and condition

• SPA Menu

  Yes

  No

  N/A

• Working table and chairs

  Yes

  No

  N/A

• Stationary set up - 4 set of hotel letterhead paper and envelope, 1 pencil, 1 pen.

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Working desk lamp

  Yes

  No

  N/A

• Mirror at working table

  Yes

  No

  N/A

• Media hub (new room)

  Yes

  No

  N/A

• Leather pad on working desk, calendar stand, message stand, notepad near by and stationaries are well presented and in good condition

  Yes

  No

  N/A

Seating Area - Look for Cleanliness and condition

• Curtain - sheer and night curtain in good condition (not torn, and pattern is matched), easy to move no obstruct.

  Yes

  No

  N/A

• Check strip light behide curtain (new room only)

  Yes

  No

  N/A

• Armchair, cushion and stool

  Yes

  No

  N/A

• Long mirror in good condition (new room only)

  Yes

  No

  N/A

• Check stand lamp

  Yes

  No

  N/A

• Coffee table condition and must have LC Certified Indigenous with the book mark at hotel page.

  Yes

  No

  N/A

Bed - Look for cleanliness and condition

• Wall covering at bedside

  Yes

  No

  N/A

• Headboard - painting and covering in good condition.

  Yes

  No

  N/A

• Bed skirt - (new room)

  Yes

  No

  N/A

• Desk lamp both side

  Yes

  No

  N/A

• Check master switch when turn off, all light should be off except light at working table, lamp beside bed and reading lamp. ( Bathroom is separate)

  Yes

  No

  N/A

• Alarm clock - standard set up 7 am.

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Bedside table- condition and open drawer check muslim prayer signage.<br><br><br><br><br>

  Yes

  No

  N/A

• Bedside table - undernearth table, cable are keep tidy.

  Yes

  No

  N/A

• Reading light - working and light shine to pillow area.

  Yes

  No

  N/A

• Picture frame on the wall in good condition, no dust

  Yes

  No

  N/A

Bathroom - Look for cleanliness and condition.

• Door - both inside & outside

  Yes

  No

  N/A

• Marble floor, ceiling wall and lighting.

  Yes

  No

  N/A

• Handwash basin & tap

  Yes

  No

  N/A

• Bathroom amenities setup and tissue box.

  Yes

  No

  N/A

• Hairdryer & hairdryer bag.

  Yes

  No

  N/A

• 2 glasses & 2 bottles of water.

  Yes

  No

  N/A

• Magnifying mirror

  Yes

  No

  N/A

• Orchid Flower.

  Yes

  No

  N/A

• Counter and mirror condition.

  Yes

  No

  N/A

• 2 x bathrobes.

  Yes

  No

  N/A

• 3 x bath towels, face towels, hand towels

  Yes

  No

  N/A

• Bathtub and shower set/ faucet and stoper appearance.

  Yes

  No

  N/A

• Shower room & glass door.

  Yes

  No

  N/A

• Toilet seat & cover

  Yes

  No

  N/A

• Toilet spray is functional, easy to press, cable long 80 cm. (New room)

  Yes

  No

  N/A

• Telephone

  Yes

  No

  N/A

• Picture frame on the wall in good condition, no dust.

  Yes

  No

  N/A

• Weight scale

  Yes

  No

  N/A

• Dust bin

  Yes

  No

  N/A

Others

• Carpet

  Yes

  No

  N/A

• Celing / Light / Wall

  Yes

  No

  N/A

• Air-condition - temperature set at 23c. Low level, level of noise, air grill condition.

  Yes

  No

  N/A

• Other comments:

• Guests interaction:

• General comments:

• Grande Ideas (simplified process)

• Guest Internet in rooms was working well. Check 3 rooms on 3 different floors.

  Off

  On

• Guest Internet in public spaces was working well. Check lobby, pool side and level 1 venues.

  Off

  On

• Guest Internet in meeting spaces was working well.

  Off

  On