MOD Checklist - ED10 - Report

• MOD Checklist

• Client / Site

• Conducted on

  Date

• Prepared by

Start of shift

• Visit AYS/Service Express/PBX office to inform team that you are the MOD. Provide mobile number/extension for contact purposes.

  Completed

  Not Completed

• Visit every operating department to inform the outlet shift manager that you are on duty.

  Yes

  No

  N/A

• Operating Departments

  Select Concierge Front Desk (Suite & Villa) Front Desk (Main) Spa Limited Edition Egret Market Xian Hai Babarcoa Skybar Pool bar Playland Private Ocean Rec Kids Pool PABX

  • Concierge
  • Front Desk (Suite & Villa)
  • Front Desk (Main)
  • Spa
  • Limited Edition
  • Egret
  • Market
  • Xian Hai
  • Babarcoa
  • Skybar
  • Pool bar
  • Playland
  • Private Ocean Rec
  • Kids Pool
  • PABX

• Special notes

• Picture reference

  Media

Front Office/Housekeeping

• Conduct shift handover with prior shift MOD

  Nothing to handover

  Handover notes

• Review MOD report and action on all service recovery issues. Meet the guest in person to ensure closure.

  Closed Cases

  Non Closed Cases

• Attend daily pre arrival meeting(s) 10:30am at Business Centre

  Yes

  No

  N/A

• Ask Front Desk on the enrolment goals for the day and check in on the performance throughout the day.

  Yes

  No

  N/A

• Ensure today's Occupancy/ADR/VIP arrivals/Events information are updated on the board in the back office.

  Yes

  No

  N/A

• Ensure today's Occupancy/ADR/VIP arrivals/Events information are updated on the board in the back office.

  Yes

  No

  N/A

• Ask Front Desk to print arrival report for today (Elite/Mobile - check-in/Other VIP arrivals)

  Yes

  No

  N/A

• Check discrepancy rooms before 9am (AM shift)

  Completed

  Not Completed

• Check due out room between noon to 1pm (PM shift)Rooms assigned for Elite/Mobile Check-Ins/other VIPs are VCI rooms or prioritized for cleaning prior to guests' arrival time.

  Completed

  Not Completed

• Keys and registration cards for Mobile Check-In's are prepared and ready.

  Completed

  Not Completed

• Empty suites are allocated for upsell (priority) and balanced inventory given to platinum guest upgrade. (No suites go empty)

  Yes

  No

  N/A

• Coordinate with In-room dining (IRD) to ensure Elite/VIP amenities are set-up in the room prior to arrival.

  Yes

  No

  N/A

• Ensure guest lifts and lift tracks are spectacularly clean and free from debris.

  Clean

  Dirty

  Maintenance Required

• Lift Numbers

• Inspect public area washrooms for cleanliness (odor free) and functionality

  Clean

  Dirty

  Maintenance Required

• Randomly select and inspect 1-2 Elite/Mobile Check-in/VIP rooms to inspect. (SEPERATE AUDIT FOR ROOM INSPECTION IS COMPLETE)

  Completed

  Not Completed

• Randomly select and inspect 1-2 VCI rooms to inspect. (SEPERATE AUDIT FOR ROOM INSPECTION IS COMPLETE)

  Completed

  Not Completed

• Randomly select and inspect 1-2 guest floors to inspect.

  Clean

  Dirty

  Maintenance Required

• Randomly select and inspect 1-2 Back of House stairways to inspect.

  Clean

  Dirty

  Maintenance Required

Lobby

• Ensure guest lifts and lift tracks are spectacularly clean and free from debris.

  Clean

  Dirty

  Maintenance Required

• Lobby furniture and fixtures are clean, organized and in good condition

  Clean

  Dirty

  Maintenance Required

• Select 1-2 locations in the public areas to conduct MOD internet checks.

  On Standard

  Below Standard

• Meet and greet all elite platinum and Gold member arrivals.

  Yes

  No

  N/A

• Conduct at least one check-in or check-out service based on BSA

  On Standard

  Below Standard

• Engage the guest and manage queues during heavy check-in/out periods.

  Yes

  No

  N/A

• Inspect luggage room and make sure guest luggage secured.

  Safe

  At Risk

  N/A

Fitness Center/Gym/Pool Areas

• Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  Clean

  Dirty

  Maintenance Required

• Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Sound system and TV are working in the gym

  Yes

  No

  N/A

• Locker room is clean and guest ready

  Clean

  Dirty

  Maintenance Required

• Pool is clean and free from algae and debris

  Clean

  Dirty

  Maintenance Required

• Pool area is clean and towels are neatly displayed on all pool deck chairs.

  Clean

  Dirty

  Maintenance Required

• Gym is clean, trash bins cleared and sanitizer pump is visible and ready for guest use.

  Clean

  Dirty

  Maintenance Required

Meeting Rooms

• Digital Signage is updated with accurate information based of Daily Events sheet

  Yes

  No

  N/A

• Music, Lighting, scent and internet are in excellent working order. Foyer area is clean.

  Yes

  No

  N/A

• Rest rooms are clean, odor free, trash bins are emptied, supplies replenished and toilets flushing properly

  Clean

  Dirty

  Maintenance Required

• Report any meeting room doors that are not locked

  Safe

  At Risk

  N/A

• Air-conditioning and Lights are off in all function rooms not in use.

  Yes

  No

  N/A

Restaurants and Outlets

Market

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Egret

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Xian Hai

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Barbacoa

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Poolbar

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Skybar

• Ensure service is prompt at all restaurants/outlets. Music, lighting, scent and internet are in excellent working order.

  Yes

  No

  N/A

• Check if there are any Elite members or VIPs dining in the outlets. Ensure the Members Dine More discount benefit is accorded.

  Yes

  No

  N/A

Back of House (BOH)

• Hallways are clean and tidy from debris

  Clean

  Dirty

  Maintenance Required

• Light fixtures are working properly. Report and defects to Engineering

  Clean

  Dirty

  Maintenance Required

• Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on the top of lockers

  Clean

  Dirty

  Maintenance Required

• Greet associates at the Laundry room. Ensure the temperature is appropriate for the working environment

  Yes

  No

  N/A

• Loading dock is clean and cleared of all deliveries

  Clean

  Dirty

  Maintenance Required

• Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD

  Safe

  At Risk

  N/A

• Associate cafeteria and uniform room are operating in accordance to the service hours

  Yes

  No

  N/A

• Ensure service lifts and tracks are spectacularly clean and free from debris

  Clean

  Dirty

  Maintenance Required

• Shift handover to next MOD

  Nothing to handover

  Handover notes