Information
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MANAGER ON DUTY
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Prepared by
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Conducted on
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MANAGER ON DUTY BRIEF
Hours of Duty:
· Weekdays (Monday to Friday) from 7pm to next day 9am
· Weekends (Saturday and Sunday) from 9am to next day 9 am
MOD Process:
MOD reservations are excluded from the check-in procedure.
Uniform employees to be in uniform during the MOD shift and non-uniform employees to be in a professional attire during the MOD shift
At the start of the shift, the MOD has to sign attendance at the Front Desk.
Room key and the MOD checklist are to be collected from the Front Desk.
MOD needs to attend morning meeting on the next day and de-brief on happenings during the shift.
Completed MOD checklist to be handed over to the Executive Secretary.
The MOD on Friday and Saturday will give handover to the incoming MOD and the Front Office Duty Manager.
The MOD on Sunday will submit the information and documents for all three shifts on Monday morning.
Room needs to be checked out latest by 12 noon on the next day.
MOD Entitlements:
During the shift, MOD may have food and soft beverages in MOF only (Buffet during day and A la carte during night if no spread of buffet).
MODs are not allowed to incur any incidental charges to their room (Internet, minibar, Laundry (inner garments).
No family stay for MODs on weekends is allowed.
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MOD
OCCUPANCY INFORMATION
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Select date
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Inhouse
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Arrivals pending
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Closing occupancy
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Available rooms
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Early Morning arrivals
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Room moves with reason
Wake up call requests
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Breakfast door hangers
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Details
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Wake up calls
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Details
Incidents / Accidents
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Guest complaints
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Details
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Incidents
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Details
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Accidents
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Details
Guest room floors
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Third floor
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Second floor
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First floor
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Ground floor
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Public area
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Main porch
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Entry exit-guest
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Hotel periphery
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Recess
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Klinx
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Lobby
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Lobby washrooms
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Reception
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Ministry of Food
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MOF Washrooms
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Mof corridor
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Pool side
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Meeting rooms
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Hilton Fitness
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Spa and banquet area under construction
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Fire exits
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Lower basement car park
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Upper basement car park
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Ramps
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Stores
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Guest elevators
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Other remarks if any
BOH AREAS
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Service elevators
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Time office
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Hygiene lab
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Receiving area
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Garbage rooms
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Finance
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F&B office
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Sales office
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Human resources
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Interview room
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Knowledge room
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Cafeteria
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Housekeeping
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Doctors room
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Linen and uniform room
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Laundry
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Male lockers
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Female lockers
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Kitchen areas
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Main kitchen
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Front office
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Front office corridor
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GM office
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Engineering areas
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Stores
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Security
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Cameras
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Fire panel
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Project security desk manned
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Fire alarms
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Potential hazards
Team members
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Lady drops
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Details
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Issues
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Details
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MOD SIGNATURE
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GM SIGNATURE
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This transmission is not a digital or electronic signature and cannot be used to form, document, or authenticate a contract. Hilton and its affiliates accept no liability arising in connection with this transmission.Copyright 2014 Hilton Worldwide Proprietary and Confidential
