CRST - MOD Checklist

• Conducted on

  Date

• Prepared by

TELEPHONE STANDARD

1st Call

• Select date

  Date

• Department

  Select AYS (0) Room Service (44) Customer Services (41) Fitness Center (43) Business Center (48) Housekeeping (42) Laundry (46) Flow bar (7509) Reservation (7404)

  • AYS (0)
  • Room Service (44)
  • Customer Services (41)
  • Fitness Center (43)
  • Business Center (48)
  • Housekeeping (42)
  • Laundry (46)
  • Flow bar (7509)
  • Reservation (7404)

• Associate Name

• Meet Standard?

  Yes

  No

2nd Call

• Select date

  Date

• Department

  Select AYS (0) Room Service (44) Customer Services (41) Fitness Center (43) Business Center (48) Housekeeping (42) Laundry (46) Flow bar (7509) Reservation (7404)

  • AYS (0)
  • Room Service (44)
  • Customer Services (41)
  • Fitness Center (43)
  • Business Center (48)
  • Housekeeping (42)
  • Laundry (46)
  • Flow bar (7509)
  • Reservation (7404)

• Associate Name

• Meet Standard?

  Yes

  No

3rd Call

• Select date

  Date

• Department

  Select AYS (0) Room Service (44) Customer Services (41) Fitness Center (43) Business Center (48) Housekeeping (42) Laundry (46) Flow bar (7509) Reservation (7404)

  • AYS (0)
  • Room Service (44)
  • Customer Services (41)
  • Fitness Center (43)
  • Business Center (48)
  • Housekeeping (42)
  • Laundry (46)
  • Flow bar (7509)
  • Reservation (7404)

• Associate Name

• Meet Standard?

  Yes

  No

VIP /IP ARRIVAL

• Guest Information (Name / Room / Setup)

GUEST COMMENTS:

• Room Number

• Guest Information (Name / Company / C/I - C/O)

• Guest Comments:

1st Room Inspection

• Room Number

• Guest Information (Name / Company / C/I - C/O)

• Living Room

  Yes

  No

• Kitchen

  Yes

  No

• Master Bedroom

  Yes

  No

• Master Bathroom

  Yes

  No

• Balcony

  Yes

  No

• 2nd Bedroom

  Yes

  No

  N/A

• 2nd Bathroom

  Yes

  No

  N/A

• 3rd Bedroom

  Yes

  No

  N/A

2nd Room Inspection

• Room Number

• Guest Information (Name / Company / C/I - C/O)

• Living Room

  Yes

  No

• Kitchen

  Yes

  No

• Master Bedroom

  Yes

  No

• Master Bathroom

  Yes

  No

• Balcony

  Yes

  No

• 2nd Bedroom

  Yes

  No

  N/A

• 2nd Bathroom

  Yes

  No

  N/A

• 3rd Bedroom

  Yes

  No

  N/A

Restuarant

• Restaurant Breakfast

• Restaurant Lunch/Dinner

• FLOW Pool bar

Room Service

• Efficiency of Room Service order taker

  Yes

  No

• Presentation and quality of Food

  Yes

  No

• Staff grooming and services

  Yes

  No

Main Kitchen

• Personal Hygiene employees wear clean and proper uniform , hair, nail …

  Yes

  No

• Food preparation, All food cover ...

  Yes

  No

• Utensils and equipment, clean and good condition ...

  Yes

  No

Function rooms

• Function Room (Customer /Period /PAX)

Guest Facilities

• Fitness Center

  Yes

  No

  N/A

• Kid's Club /Playground

  Yes

  No

  N/A

• Swimming Pool area

  Yes

  No

  N/A

• Staff Fitness (3F)

  Yes

  No

  N/A

• Car Park

  Yes

  No

  N/A

• Others:

Staff Locker Room

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

• Maintenance required?

  Yes

  No

  N/A

• Others:

Staff Canteen

• Cleanliness

  Yes

  No

  N/A

• Tidiness

  Yes

  No

  N/A

• Maintenance required?

  Yes

  No

  N/A

• Others:

Accidents / Incidents # 1

• Description

• Action By

• Due Date

  Date

• Insert Picture(s)

  Media

Accidents / Incidents # 2

• Description

• Action By

• Due Date

  Date

• Insert Picture(s)

  Media

Accidents / Incidents # 3

• Description

• Action By

• Due Date

  Date

• Insert Picture(s)

  Media

Accidents / Incidents # 4

• Description

• Action By

• Due Date

  Date

• Insert Picture(s)

  Media

Accidents / Incidents # 5

• Description

• Action By

• Due Date

  Date

• Insert Picture(s)

  Media