Title Page

  • Conducted on

  • Prepared by

  • Location

FRONT OFFICE

  • Luggage Disinfection at front lobby

  • Breakfast Mingle | Meet Elite member (min 2 rooms)

  • Meet non member | Check satisfaction (min 2 rooms)

  • Room Checking for VIPs arrival

  • Welcome drink is offer at check-in

  • If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  • Warm welcome / greeting provided include the 16/6 rule is consistently displayed

  • Over member enrollment & ID card scan self service

  • Good posture, smile, eye contact, and attentive listening maintained throughout the interaction.

  • Well-groomed and professional, wearing a uniform with new norm protocols.

  • Room number provided discreetly, non-verbally

  • Guest name used during the experience, when known.<br>

  • Key packet delivery with tray

  • The associate provided directions to the room/suite or elevator

  • The check-in process was error free and must be followed<br>

  • Guest key card must work

  • Guest assigned to an unoccupied room

  • Guest assigned to a clean room

  • The associate prepared proper registration card and ask to sign at both side

  • The associate offers information about the hotel

  • Non Members - Associate offers enrollment into the Loyalty program to guest at check-in<br>

  • Internet assistance offered at check-in

  • Further assistance offered to the guest such as luggage assistance, concierge service etc.<br>

  • Warm and sincere closing offered and appreciation demonstrated<br>

  • Hygiene set and digital scan code in available<br>

FOOD & BEVERAGE

  • Greeter - The associate provided a warm and sincere closing by thanking them for joining them for breakfast/lunch/dinner

  • Server - The associate sincerely and personally welcome and farewell each and every guest.

  • Server - The associate maintained good posture, eye contact and smiled throughout the interaction.

  • The associates must be professionally attired or in uniform and exhibit professional vocabulary.<br>

  • The associate provided a warm and sincere closing.<br>

  • The overall experience met guest expectations and was free of negative distractions.<br>

  • Restaurant cleanliness walls/doors/ ceiling/ windows/ treatments<br>

  • Restaurant Cleanliness - Furniture/Equipment/Décor Items<br>

  • Beverage served in maximum 5 minute after guest order.<br>

  • Did the server asking you for the second drinks (glass is almost empty)<br>

  • Any server/ supervisor/ manager di quality check to your table<br>

  • Server - associate maintain cleanliness of your table and all the guest<br>

  • Server - associate mentioned the name of the Food/ Beverage serving to you table.<br>

  • Server - associate mentioned the name of the Food/ Beverage serving to your table<br>

  • Server - Associate fully helpful and attentive<br>

  • Server - Associate well inform our product & FB<br>

  • Server - Repeat your order<br>

ROOM CHECKLIST

  • Door Bell switch is in good condition<br>

  • Door Bell is operational

  • Switch board is in good condition

  • Door frame is in good condition (no dents / scratches)

  • Door is in good condition (no scratches / dents)

  • Vingcard Lock has no visible damage

  • Vingcard double lock system operational

  • Fire Exit plan is placed

  • Fire exit plan is cleand and accurate

  • Peep hole is present

  • Door closing (Door closer working)

  • Door closer

  • Grouting floor in good condition at the entrance

  • Wall at entrance in good condition (stains, etc)

  • Door operate freely

  • Shelves are secure and sturdy

  • Shelve is in good condition (no dents / scratches)

  • Hanger Rod is fixed securely

  • Hanger Rod is in good condition (no dents / scratches)

  • Storage shelves are in good condition (no dents/ scratches)

  • Overall finish inside the wardrobe is good

  • Electronic safe is open / operational

  • Luggage rack is in good condition ( no dents / scratches)

  • Luggage rack is sturdy

  • Mirror is in good condition (no damage/ dents/ scratches)

  • Mirror surface is in good condition (not stained / desilvered)

MINIBAR

  • Counter is in good condition (not damaged / scratched)

  • Minibar fridge is in good condition (no damage)

  • Minibar fridge is operational (on direct power)

  • Door is able to open freely

TV

  • TV is properly mounted

  • TV is operational

  • TV channles are programmed in order and clear

  • TV remote is in proper working condition

  • TV cables are properly concealed

  • TV board is clean and defect free

WORKING TABLE IN ROOM

  • Working table is in good condition (no dents / scratches)

  • Working table glass is in good condition

  • Working table leg is good condition

  • Power points and USB plug are in good condition

  • Power points are in proper working order

  • Data cable is in good condition

WINDOW, CURTAINS, BALCONY

  • Windows are in good condition (properly sealed)

  • Glasses are not scratched / damaged

  • Curtain channels are properly fixed with curtain stoppers

  • Curtains are fitted and are the right length

  • Curtains ensure no light penetration

  • Curtain guide rods are installed

  • Curtains are in good condition

  • Sliding door operates smoothly<br>

  • Balcony flooring is in good condition

  • Balcony railing is in good condition

  • Balcony railing is sturdy and secure

  • Balcony light fitting is operational

  • Bed and Bed

  • Side tables

BATHROOM

  • Bathroom is fitted securely

  • Bathroom seat is in proper working condition<br>

  • Toilet flush is in proper working condition

  • Bathroom wall areas in good condition (no scratches / stains)

  • Toilet roll holders are in good condition and properly fitted

  • All light fittings in the bathroom are in proper working condition

  • Hinge is in good condition

  • Jet sprayer condition<br>

  • Robe hook is in good condition and properly fitted

  • Grab bar is in good condition and properly fitted

  • Shower glass is in good condition (no cracks / chips)

  • Shower fittings are in proper working condition

  • Hand Shower condition

  • Soap holder is fitted securely

  • Shower drains water

  • Shower drain cover is fitted

  • Rain shower is fully functional in terms of water dispense

  • Wash Basin counter is in good condition<br>

  • Wash basin is in good condition<br>

  • Wash Basin tap is in proper working condition

  • Wash basin water stopper is functioning without leakage<br>

  • Bathroom mirror is fixed securely

  • Mirror frame and fitting is in good condition<br>

  • Light fitting is in good working condition

  • Light switches / regulator/ shaving socket are in good condition

  • Towel holder is secured

  • Vanity lights below the vanity table is working

  • Towel compartment area is in good condition

AC

  • All walls are in good condition (no stains / marks/ scratches)<br>

  • Ceiling is in good condition (no stains/ marks/ scratches)

  • All artwork in the room is in good condition

  • Wall Length mirrors is in good condition

  • Skirting along the room is in good condition

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.