Title Page
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Conducted on
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Prepared by
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Location
FRONT OFFICE
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Luggage Disinfection at front lobby
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Breakfast Mingle | Meet Elite member (min 2 rooms)
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Meet non member | Check satisfaction (min 2 rooms)
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Room Checking for VIPs arrival
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Welcome drink is offer at check-in
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If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
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Warm welcome / greeting provided include the 16/6 rule is consistently displayed
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Over member enrollment & ID card scan self service
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Good posture, smile, eye contact, and attentive listening maintained throughout the interaction.
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Well-groomed and professional, wearing a uniform with new norm protocols.
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Room number provided discreetly, non-verbally
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Guest name used during the experience, when known.<br>
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Key packet delivery with tray
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The associate provided directions to the room/suite or elevator
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The check-in process was error free and must be followed<br>
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Guest key card must work
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Guest assigned to an unoccupied room
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Guest assigned to a clean room
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The associate prepared proper registration card and ask to sign at both side
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The associate offers information about the hotel
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Non Members - Associate offers enrollment into the Loyalty program to guest at check-in<br>
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Internet assistance offered at check-in
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Further assistance offered to the guest such as luggage assistance, concierge service etc.<br>
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Warm and sincere closing offered and appreciation demonstrated<br>
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Hygiene set and digital scan code in available<br>
FOOD & BEVERAGE
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Greeter - The associate provided a warm and sincere closing by thanking them for joining them for breakfast/lunch/dinner
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Server - The associate sincerely and personally welcome and farewell each and every guest.
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Server - The associate maintained good posture, eye contact and smiled throughout the interaction.
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The associates must be professionally attired or in uniform and exhibit professional vocabulary.<br>
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The associate provided a warm and sincere closing.<br>
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The overall experience met guest expectations and was free of negative distractions.<br>
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Restaurant cleanliness walls/doors/ ceiling/ windows/ treatments<br>
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Restaurant Cleanliness - Furniture/Equipment/Décor Items<br>
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Beverage served in maximum 5 minute after guest order.<br>
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Did the server asking you for the second drinks (glass is almost empty)<br>
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Any server/ supervisor/ manager di quality check to your table<br>
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Server - associate maintain cleanliness of your table and all the guest<br>
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Server - associate mentioned the name of the Food/ Beverage serving to you table.<br>
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Server - associate mentioned the name of the Food/ Beverage serving to your table<br>
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Server - Associate fully helpful and attentive<br>
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Server - Associate well inform our product & FB<br>
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Server - Repeat your order<br>
ROOM CHECKLIST
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Door Bell switch is in good condition<br>
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Door Bell is operational
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Switch board is in good condition
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Door frame is in good condition (no dents / scratches)
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Door is in good condition (no scratches / dents)
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Vingcard Lock has no visible damage
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Vingcard double lock system operational
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Fire Exit plan is placed
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Fire exit plan is cleand and accurate
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Peep hole is present
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Door closing (Door closer working)
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Door closer
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Grouting floor in good condition at the entrance
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Wall at entrance in good condition (stains, etc)
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Door operate freely
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Shelves are secure and sturdy
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Shelve is in good condition (no dents / scratches)
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Hanger Rod is fixed securely
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Hanger Rod is in good condition (no dents / scratches)
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Storage shelves are in good condition (no dents/ scratches)
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Overall finish inside the wardrobe is good
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Electronic safe is open / operational
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Luggage rack is in good condition ( no dents / scratches)
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Luggage rack is sturdy
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Mirror is in good condition (no damage/ dents/ scratches)
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Mirror surface is in good condition (not stained / desilvered)
MINIBAR
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Counter is in good condition (not damaged / scratched)
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Minibar fridge is in good condition (no damage)
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Minibar fridge is operational (on direct power)
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Door is able to open freely
TV
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TV is properly mounted
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TV is operational
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TV channles are programmed in order and clear
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TV remote is in proper working condition
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TV cables are properly concealed
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TV board is clean and defect free
WORKING TABLE IN ROOM
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Working table is in good condition (no dents / scratches)
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Working table glass is in good condition
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Working table leg is good condition
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Power points and USB plug are in good condition
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Power points are in proper working order
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Data cable is in good condition
WINDOW, CURTAINS, BALCONY
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Windows are in good condition (properly sealed)
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Glasses are not scratched / damaged
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Curtain channels are properly fixed with curtain stoppers
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Curtains are fitted and are the right length
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Curtains ensure no light penetration
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Curtain guide rods are installed
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Curtains are in good condition
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Sliding door operates smoothly<br>
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Balcony flooring is in good condition
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Balcony railing is in good condition
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Balcony railing is sturdy and secure
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Balcony light fitting is operational
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Bed and Bed
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Side tables
BATHROOM
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Bathroom is fitted securely
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Bathroom seat is in proper working condition<br>
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Toilet flush is in proper working condition
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Bathroom wall areas in good condition (no scratches / stains)
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Toilet roll holders are in good condition and properly fitted
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All light fittings in the bathroom are in proper working condition
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Hinge is in good condition
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Jet sprayer condition<br>
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Robe hook is in good condition and properly fitted
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Grab bar is in good condition and properly fitted
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Shower glass is in good condition (no cracks / chips)
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Shower fittings are in proper working condition
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Hand Shower condition
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Soap holder is fitted securely
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Shower drains water
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Shower drain cover is fitted
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Rain shower is fully functional in terms of water dispense
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Wash Basin counter is in good condition<br>
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Wash basin is in good condition<br>
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Wash Basin tap is in proper working condition
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Wash basin water stopper is functioning without leakage<br>
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Bathroom mirror is fixed securely
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Mirror frame and fitting is in good condition<br>
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Light fitting is in good working condition
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Light switches / regulator/ shaving socket are in good condition
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Towel holder is secured
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Vanity lights below the vanity table is working
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Towel compartment area is in good condition
AC
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All walls are in good condition (no stains / marks/ scratches)<br>
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Ceiling is in good condition (no stains/ marks/ scratches)
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All artwork in the room is in good condition
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Wall Length mirrors is in good condition
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Skirting along the room is in good condition