MOD Report SICB

Greeted Y/N and by whom

Organization & cleanliness

Door and mirrors are clean.

Hand washing sink, hand soap & Paper towel at lobby area are available

Disinfection carpet at lobby entrance clean and given liquid disinfectant

Hand sanitizers at lobby area are available

Lighting

Air-con/heating

Signage, posters, reader board, electronic displays

Lift/Elevators functioning properly

Luggage distribution/room organized and arranged

Guest luggage’s are disinfected first before handled by concierge staff

Racks of concierge storage are disinfected every 4 hours with disinfectant sprayer

Concierge’s trolleys are disinfected every 4 hours with disinfectant sprayer or after handling guest luggage

Guest restrooms are clean and tidy and have sufficient supplies.

Promotional material maintained

Employees grooming, wear name tags and attentiveness

Security at post

Lobby marble floor properly polished

Taxi service available

Signage of hotel

Flags

Traffic Flow

Security guards at post

Outside area clear of debris

Car park area clean, lighting maintained

Plants are in good condition

Guest registration forms are filled

Cleanliness of pool area

The number of guests in the pool area is limited

The maximum capacity in the pool terrace is monitored

Hand sanitizer are available

Disinfectant chemicals are available

Signage related pool information are displayed well

Signage “No lifeguard on duty” are placed when the staff is not in the pool area

Water quality board (pH & Chlorin) is up to date

Organization & cleanliness

Hand sanitizer are available at front desk reception

UV Box for pen & card are work properly

Key card that using by the guest are sterilized first with UV Box

Money received by guests are sterilized first with UV Box

Lighting

Air-con/Heating

Signage & Posters

Elevators functioning properly

Luggage distribution/room organized and arranged

Check-in/out efficient

Staff grooming and attentiveness

Guest service officer

Reception desk & acrylic flexi glass are sanitized every 4 hours by Public area staff

Cleanliness and fresh smelling

Mirror

Hand soap, paper towel, toilet tissue

Water & toilet flush in working condition

Guest toilet are disinfected every 4 hours by public area staff

Lounge clean and properly set-up

Hand sanitizers are available

Maximum guests’ capacity in the lounge is respected

GRO desk always in neat condition

Guest list that using the lounge filled properly

Air-con/ heating

Public restroom

Corridors and stairwells clear and properly lit

All storage rooms locked

Room service trays not picked up

Emergency exits clear, properly lit & free of obstacles

Pantries areas are in clean & tidy condition, door properly closed, and the pillow / blanket stored in plastic

Mattresses at the pantry floor are covered with tarpaulin

Firefighting equipment in place and in good condition

Emergency exit lamp are in good condition

Ceiling of the corridors free of spider webs

Fire extinguishers available and expiry date current

Water Tank traps are locked and properly secured

Doors leading to Roof Top is locked and secured

CCTV Surveillance cameras are installed outside the door in the Roof Top and working properly

Kitchen service corridor - cleanliness

Temperature & humidity in good condition

Chillers work properly (5°C)

Freezers work properly (-18°C)

Food are well stored (Wrapped, stored as per the food type and labelled)

Trash bins are closed, clean & maximum 3/4 full

Drains are clean and no smell

No staff have placed their own glass or drinking bottle in the production area

Nails of food handler staff are clean & short

Uniform of food handler are in clean condition

Hand washing area with soap, paper towels and hand sanitizer are properly set up

Ice cube machines are in good condition

Kitchen equipment are in good condition

Area in clean condition

Sneeze guards are available

Food are well covered

Food served by staff not directly by guests

Staff well groomed & use name tags

Number of Guests according to health protocols

Guests are following health protocol

In and Out signage visible at entrance and exit of the room

Organization & Cleanliness

Information Board updated

Cleanliness

Hand washing area with soap are properly set up

Employee cafeteria area sprayed with disinfectant 2 times per day with ULV Fogging

Menu of the day correctly prepared

Quality of food correct

Quantity of food proper

Physical distancing at dining area is implemented

The employees of cafeteria are using PPE properly: Mask, Apron, Hair Cap & Hand gloves

Food are served by staff employee cafeteria

Cleanliness

Other comments

Hand sanitizer at corridor & office areas are available

Cleanliness

All CCTV footage are live and good quality

Security Guard on duty

Other comments

Security Guard on duty

Cleanliness

Hand sanitizer at corridor & office areas are available

Temperature body scanning working properly

Security staff are recording the temperature body checking result

Other comments

Cleanliness

Good Ventilation and no smell

Hand soap & hand sanitizer are available

Physical distancing at locker area is maintained

Employees are wearing masks when in the locker area

Cleanliness

Office area are disinfected every night shift

Security Guard on duty

Cleanliness

There is no indication of cross contamination at receiving area

Fruit & vegetables received are washed with cleaning chemicals before being taken to the kitchen area

Hand soap, paper towel and had sanitizer are available at receiving area

F&B Outlet Inspection – Checklist / Audit Form Completed

Guestroom Inspection – Checklist / Audit Form Completed

Door

Sticker “Room sealed” is installed properly

Emergency evacuation route sticker

Lobby light

Mini-Bar

Refrigerator

Closet

Luggage rack

Television

Writing table

Stationery

Table lamp

Desk & Chair

Waste basket

Coffee table

Easy chair / sofa/ settee

Standing lamp

Window

Curtain

Bedcover

Picture

Night table

Telephone set

Carpet

Wallpaper

Air-condition

Door

Light

Marble counter

Wash basin

Mirror

Tissue holder

Toilet roll cover

Toilet bowl

Telephone set

Shower head

Bathroom amenities

Bath linen

Bathtub / shower curtain

Floor

Wall

Cloths line

Ceiling

Tables

Chair

Sofas

Door

Sticker “Room sealed” is installed properly

Emergency evacuation route sticker

Lobby light

Mini-Bar

Refrigerator

Closet

Luggage rack

Television

Writing table

Stationery

Table lamp

Desk & Chair

Waste basket

Coffee table

Easy chair / sofa/ settee

Standing lamp

Window

Curtain

Bedcover

Picture

Night table

Telephone set

Carpet

Wallpaper

Air-condition

Door

Light

Marble counter

Wash basin

Mirror

Tissue holder

Toilet roll cover

Toilet bowl

Telephone set

Shower head

Bathroom amenities

Bath linen

Bathtub / shower curtain

Floor

Wall

Cloths line

Ceiling

Tables

Chair

Sofas

1. Was it long before you were seated to a table?

2. Were you warmly greeted by the hostess?

3. Did the greeter check body temperature up on guest arrival?

4. Were you offered a drink? Up sell?

5. Was a touch less menu available in restaurant?

6. Were you given a menu immediately?

7. Music Volume?

8. Was your order taken promptly and efficiently?

10. Was the presentation of the food satisfactory?

11. Varieties of dishes?

12. Was the quality & temperature of the food satisfactory?

13. Were the chinaware, glassware, menu etc chipped or unclean?

14. Were the table linen, menu and staff uniform clean and tidy?

15. Was the overall quality of service up to standard?

16. Employee focus on and anticipate guest needs?

17. Was the employee smiling?

18. Employee knowledge of products of the restaurant

19. Enough staffing? Nametags?

20. Employee that handling using proper PPE: Mas, Face shield & hand gloves?

21. Buffet food are served by the staff?

22. Did the approximate number of guests exceed the restaurant capacity in new era?

Any Defect Found :