Monarch Airlines Airport Services Checklist v1.2

• Handling Agent / Station

• Conducted on

  Date

• Prepared by

Sections Completed

• Section 1.A Check In & Ticket Sales

• Section 1.B Gates & Passenger Boarding

• Section 2.A Baggage Handling

• Section 3 Cargo / Mail

• Section 4.A Aircraft Arrival - Ramp

• Section 4.B Aircraft Departure - Ramp

• Section 5 Load Control / Operations

• Section 6.A Training

• Section 6.B GSE

• Section 6.C Security / Emergency Response

Check In

• Do desks open and close on time and are there enough?

  Yes

  No

• Are company logos and branding correct?

  Yes

  No

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  Media

• Are security questions displayed and drawn to pax attention?

  Yes

  No

• Add media

  Media

• Are Dangerous Goods notices displayed on the check in desks and at the ticket sales desks?

  Yes

  No

• Add media

  Media

• Do agents ask/draw attention of customers to DG signs at check in?

  Yes

  No

• Are excess baggage collection procedures followed?

  Yes

  No

• Do agents check tickets and passports?

  Yes

  No

• Is DCS system used?

  Yes

  No

• If required, are unruly passenger procedures followed?

  Yes

  No

• Is cabin baggage viewed, weighed and tagged?

  Yes

  No

• Do baggage belts run without stoppages?

  Yes

  No

  N/A

• Are PRM's handled correctly?

  Yes

  No

Ticket Sales Desk

• Are the latest ancillary service charges in use?

  Yes

  No

  N/A

• View the last few revenue transactions:

• Is the charge correct?

  Yes

  No

• Does the receipt (supplier copy) reflect purchase bought and price?

  Yes

  No

• Has the receipt number been recorded?

  Yes

  No

Gates & Passenger Boarding

• Are departure lounge FIDS & gate screens correct?

  Yes

  No

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  Media

• Do boarding staff arrive at the gate on time?

  Yes

  No

• Are PRM passengers identified and pre-boarded?

  Yes

  No

  N/A

• Is there communication with the a/c, re boarding time, ETD?

  Yes

  No

• Are the announcements clear and correct? (In English first)

  Yes

  No

• Are there sufficient busses for remote departures?

  Yes

  No

  N/A

• Are passports checked against boarding cards?

  Yes

  No

• Are on-line check in pax passports checked?

  Yes

  No

  N/A

• Are on-line check in pax hand luggage checked and tagged?

  Yes

  No

  N/A

• Is there a robust system for reconciling customers?

  Yes

  No

• Is there DG signage at the gate?

  Yes

  No

• Add media

  Media

Baggage Handling

• Is the baggage make up area clear of rubbish?

  Yes

  No

• Add media

  Media

• Is the belt large enough for the operation?

  Yes

  No

  N/A

• Add media

  Media

• Does the belt run without stoppages?

  Yes

  No

  N/A

• Do agents adopt correct manual handling techniques?

  Yes

  No

• What system is used to ensure AAA procedures are followed?

• Is there sufficient space in the baggage make up area for the operation?

  Yes

  No

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  Media

• Are spaces for baggage carts clearly demarcated from the roadway?

  Yes

  No

• Add media

  Media

• Are speed limits and one way systems being adhered to?

  Yes

  No

Lost & Found

• Is the lost & found office open during the hours of Monarch operations?

  Yes

  No

• Does the agent have direct access to Worldtracer?

  Yes

  No

• Are expedited bags accompanied with the correct paperwork?

  Yes

  No

• Are expedited bags screened to an acceptable level?

  Yes

  No

• How is this achieved?

Cargo / Mail

• Is the cargo built correctly?

  Yes

  No

• Add media

  Media

• Is the cargo checked for damage/spillage prior to loading/unloading?

  Yes

  No

• Add media

  Media

• Are Dangerous Goods procedures followed?

  Yes

  No

  N/A

• Does the paperwork match the shipment?

  Yes

  No

• Does the correct paperwork accompany the shipment?

  Yes

  No

Ramp Safety - Arrival

• Has the team leader briefed the team?

  Yes

  No

• Has a pre-arrival FOD check been performed?

  Yes

  No

• Are vehicles (in use or otherwise) parked in designated parking areas/clear of ERA?

  Yes

  No

• Add media

  Media

• Is guidance mechanism in place; PAPA, Marshaller etc?

  Yes

  No

• Add media

  Media

• Do personnel remain clear of the aircraft until anti-collision are off/engines spooled down & aircraft is safe to approach?

  Yes

  No

• Add media

  Media

• Is the aircraft chocked as required?

  Yes

  No

• Add media

  Media

• Is the aircraft inspected for any damage prior to equipment being positioned on the aircraft?

  Yes

  No

• If any damage noted what was the reporting procedure used?

• Add media

  Media

• Are vehicles positioned only after chocks in place?

  Yes

  No

• Prior to offloading were the following items checked?:

• Nets/ULD's serviceable?

  Yes

  No

• Add media

  Media

• Nets/ULD's correctly secured?

  Yes

  No

• Add media

  Media

• Upper load limits adhered to?

  Yes

  No

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  Media

• Every hold opened and checked?

  Yes

  No

• Were passengers marshalled safely around the aircraft?

  Yes

  No

• Add media

  Media

• Were any EMA's loaded on the aircraft?

  Yes

  No

• Was the EMA loaded correctly?

  Yes

  No

• Add media

  Media

• Does the aircraft load match the load sheet?

  Yes

  No

• Are aircraft steps positioned correctly?

  Yes

  No

  N/A

• Add media

  Media

• Are safety cones positioned correctly?

  Yes

  No

• Add media

  Media

• Are baggage belt/hi-loader safety rails used correctly?

  Yes

  No

• Add media

  Media

• Do staff make use of PPE?

  Yes

  No

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  Media

• Are vehicles driven in a safe manner?

  Yes

  No

• Ate vehicles switched off (or chocked) when not in use?

  Yes

  No

Ramp Safety - Departure

• Do staff make use of PPE?

  Yes

  No

• Is any FOD generated during the turnaround removed?

  Yes

  No

• Do vehicles reversing make use of a banksman?

  Yes

  No

• Are vehicles removed and correctly parked?

  Yes

  No

• Add media

  Media

• Is baggage left unattended at any time?

  Yes

  No

  N/A

• Is a hard copy of the LIRF held by the responsible person of the loading team?

  Yes

  No

• Are AAA procedures followed during the loading process?

  Yes

  No

  N/A

• Is the pre-departure walk around performed?

  Yes

  No

• Is a headset used for communication with the flight deck?

  Yes

  No

• Are all hand signals clear and correct?

  Yes

  No

• Are all nets/ULD's secured in all holds?

  Yes

  No

• Add media

  Media

Fuelling

• Is the fuelling vehicle positioned correctly, with a clear exit path?

  Yes

  No

• Add media

  Media

• Is the bonding cable used correctly throughout fuelling?

  Yes

  No

• Add media

  Media

• Is the dead mans handle used correctly whilst fuel is delivered?

  Yes

  No

• For hydrant operations, are warning flags or lights in use?

  Yes

  No

  N/A

• Add media

  Media

• If fuelling with pax on board, are local regulations followed?

  Yes

  No

  N/A

Dispatcher

• Were they present throughout the turnaround?

  Yes

  No

• Did they have good communication with the crew?

  Yes

  No

• Was all paperwork delivered in good time?

  Yes

  No

• Was the HBMDF completed and signed before aircraft pushback?

  Yes

  No

• Is the completed LIRF (signed, annotated) presented to the dispatcher?

  Yes

  No

• Have any changes to the load been communicated to the load planner?

  Yes

  No

  N/A

Aircraft Cleaning

• Do cleaners arrive in good time?

  Yes

  No

  N/A

• Are the numbers of cleaners adequate, or as per SGHA/SLA?

  Yes

  No

  N/A

• Are correct cleaning specifications followed?

  Yes

  No

  N/A

Potable Water / Toilet Service

• Does the station load potable water?

  Yes

  No

• Is the potable water tested with results on file and in date?

  Yes

  No

• Is the toilet service carried out separately to the potable water service?

  Yes

  No

PRM's

• Were any EMA's, if loaded, loaded correctly?

  Yes

  No

  N/A

Weight & Balance

• Is the W&B paperwork produced manually?

  Yes

  No

• Are correct baggage weights in use? If so, what weight?

  Yes

  No

• Are correct passenger weights in use? If so, what weight?

  Yes

  No

• Is loading planned in accordance with airline guidelines?

  Yes

  No

• Is hard copy of LIRF completed and supplied to the loading team?

  Yes

  No

• Have all changes to the planned load been communicated?

  Yes

  No

  N/A

Operations

• Are all PNL reports received -24?

  Yes

  No

• Are all required messages being received from up route station?

  Yes

  No

• Does the station transmit the MVT immediatley?

  Yes

  No

• Does the agent have an up to date contacts list?

  Yes

  No

• Are required messages transmitted to the up route station?

  Yes

  No

• Does Ops have ground to air R/T? If so, what is the frequency?

  Yes

  No

Flight Files

• Please list flight files audited:

• Loadsheet signed by Captain & Dispatcher?

  Yes

  No

• Correct weights used on the loadsheet?

  Yes

  No

• Has standard loading been adhered to?

  Yes

  No

• Correct DOI/DOW used?

  Yes

  No

• Passenger / baggage figure correct?

  Yes

  No

• Any LMC's?

  Yes

  No

• We're the correct weights used and in limits?

  Yes

  No

• LIRF; annotated, signed and matches loadsheet?

  Yes

  No

• Baggage manifest present?

  Yes

  No

• HBDMF present and completed correct?

  Yes

  No

• Stored for a minimum of 3 months?

  Yes

  No

• Cabin security search form present?

  Yes

  No

• Expedited baggage paperwork present and completed correct?

  Yes

  No

  N/A

Training

• Has training for the following been completed and up to date?:

• Dangerous Goods

  Yes

  No

• Ramp Safety

  Yes

  No

• Manual Handling

  Yes

  No

• PRM handling

  Yes

  No

• Load Planning

  Yes

  No

• AAA

  Yes

  No

• Security

  Yes

  No

• Check In

  Yes

  No

• Passports & Visas

  Yes

  No

• Emergency Response

  Yes

  No

Manuals / Briefs

• Is the GOM on station?

  Yes

  No

• What date was this issued?

• Did any out of date material require removal?

  Yes

  No

• How are information and Operations Notices disseminated to staff to ensure it is read and understood?

GSE

• Is all equipment serviceable and fit for use?

  Yes

  No

• Add media

  Media

• Do vehicles have a valid airside pass on display?

  Yes

  No

• Add media

  Media

• Is there a procedural maintenance schedule?

  Yes

  No

• Is there a fire extinguisher fitted on every motorised GSE?

  Yes

  No

• Are the fire extinguishers all serviceable and within service dates?

  Yes

  No

• Add media

  Media

• When were these GSE last serviced?:

• Passenger Busses

• Baggage Belts

• Flatbed Trucks

• Ambulift

• Toilet Service

• Potable Water

• GPU

• ASU

• Passenger Steps

• Towing Vehicles

• Hi-Loader

• Catering Vehicle

• Fuel Truck

• Towbar

Security

• Is the terminal 'sterile' at all entrance points?

  Yes

  No

• Do all airport staff display valid ID badges, both in the terminal and onboard/around the aircraft?

  Yes

  No

• Are these ID's in English?

  Yes

  No

• Are there enough AMD's for passenger numbers?

  Yes

  No

• Are there enough baggage x-ray machines?

  Yes

  No

• Is passenger/baggage screening performed adequately and correctly?

  Yes

  No

• Are there separate Schengen areas?

  Yes

  No

Emergency Response

• Is the ERP complete, up to date and understood?

  Yes

  No

• When was the ERP last updated/issued?