• Handling Agent / Station

  • Conducted on

  • Prepared by

Sections Completed

Sections Completed

  • Section 1.A Check In & Ticket Sales

  • Section 1.B Gates & Passenger Boarding

  • Section 2.A Baggage Handling

  • Section 3 Cargo / Mail

  • Section 4.A Aircraft Arrival - Ramp

  • Section 4.B Aircraft Departure - Ramp

  • Section 5 Load Control / Operations

  • Section 6.A Training

  • Section 6.B GSE

  • Section 6.C Security / Emergency Response

Section 1.A Check In & Ticket Sales

Check In

  • Do desks open and close on time and are there enough?

  • Are company logos and branding correct?

  • Add media

  • Are security questions displayed and drawn to pax attention?

  • Add media

  • Are Dangerous Goods notices displayed on the check in desks and at the ticket sales desks?

  • Add media

  • Do agents ask/draw attention of customers to DG signs at check in?

  • Are excess baggage collection procedures followed?

  • Do agents check tickets and passports?

  • Is DCS system used?

  • If required, are unruly passenger procedures followed?

  • Is cabin baggage viewed, weighed and tagged?

  • Do baggage belts run without stoppages?

  • Are PRM's handled correctly?

Ticket Sales Desk

  • Are the latest ancillary service charges in use?

  • View the last few revenue transactions:

  • Is the charge correct?

  • Does the receipt (supplier copy) reflect purchase bought and price?

  • Has the receipt number been recorded?

Section 1.B Gates & Passenger Boarding

Gates & Passenger Boarding

  • Are departure lounge FIDS & gate screens correct?

  • Add media

  • Do boarding staff arrive at the gate on time?

  • Are PRM passengers identified and pre-boarded?

  • Is there communication with the a/c, re boarding time, ETD?

  • Are the announcements clear and correct? (In English first)

  • Are there sufficient busses for remote departures?

  • Are passports checked against boarding cards?

  • Are on-line check in pax passports checked?

  • Are on-line check in pax hand luggage checked and tagged?

  • Is there a robust system for reconciling customers?

  • Is there DG signage at the gate?

  • Add media

Section 2.A Baggage Handling

Baggage Handling

  • Is the baggage make up area clear of rubbish?

  • Add media

  • Is the belt large enough for the operation?

  • Add media

  • Does the belt run without stoppages?

  • Do agents adopt correct manual handling techniques?

  • What system is used to ensure AAA procedures are followed?

  • Is there sufficient space in the baggage make up area for the operation?

  • Add media

  • Are spaces for baggage carts clearly demarcated from the roadway?

  • Add media

  • Are speed limits and one way systems being adhered to?

Lost & Found

  • Is the lost & found office open during the hours of Monarch operations?

  • Does the agent have direct access to Worldtracer?

  • Are expedited bags accompanied with the correct paperwork?

  • Are expedited bags screened to an acceptable level?

  • How is this achieved?

Section 3 Cargo / Mail

Cargo / Mail

  • Is the cargo built correctly?

  • Add media

  • Is the cargo checked for damage/spillage prior to loading/unloading?

  • Add media

  • Are Dangerous Goods procedures followed?

  • Does the paperwork match the shipment?

  • Does the correct paperwork accompany the shipment?

Section 4.A Aircraft Arrival - Ramp

Ramp Safety - Arrival

  • Has the team leader briefed the team?

  • Has a pre-arrival FOD check been performed?

  • Are vehicles (in use or otherwise) parked in designated parking areas/clear of ERA?

  • Add media

  • Is guidance mechanism in place; PAPA, Marshaller etc?

  • Add media

  • Do personnel remain clear of the aircraft until anti-collision are off/engines spooled down & aircraft is safe to approach?

  • Add media

  • Is the aircraft chocked as required?

  • Add media

  • Is the aircraft inspected for any damage prior to equipment being positioned on the aircraft?

  • If any damage noted what was the reporting procedure used?

  • Add media

  • Are vehicles positioned only after chocks in place?

  • Prior to offloading were the following items checked?:

  • Nets/ULD's serviceable?

  • Add media

  • Nets/ULD's correctly secured?

  • Add media

  • Upper load limits adhered to?

  • Add media

  • Every hold opened and checked?

  • Were passengers marshalled safely around the aircraft?

  • Add media

  • Were any EMA's loaded on the aircraft?

  • Was the EMA loaded correctly?

  • Add media

  • Does the aircraft load match the load sheet?

  • Are aircraft steps positioned correctly?

  • Add media

  • Are safety cones positioned correctly?

  • Add media

  • Are baggage belt/hi-loader safety rails used correctly?

  • Add media

  • Do staff make use of PPE?

  • Add media

  • Are vehicles driven in a safe manner?

  • Ate vehicles switched off (or chocked) when not in use?

Section 4.B Aircraft Departure - Ramp

Ramp Safety - Departure

  • Do staff make use of PPE?

  • Is any FOD generated during the turnaround removed?

  • Do vehicles reversing make use of a banksman?

  • Are vehicles removed and correctly parked?

  • Add media

  • Is baggage left unattended at any time?

  • Is a hard copy of the LIRF held by the responsible person of the loading team?

  • Are AAA procedures followed during the loading process?

  • Is the pre-departure walk around performed?

  • Is a headset used for communication with the flight deck?

  • Are all hand signals clear and correct?

  • Are all nets/ULD's secured in all holds?

  • Add media


  • Is the fuelling vehicle positioned correctly, with a clear exit path?

  • Add media

  • Is the bonding cable used correctly throughout fuelling?

  • Add media

  • Is the dead mans handle used correctly whilst fuel is delivered?

  • For hydrant operations, are warning flags or lights in use?

  • Add media

  • If fuelling with pax on board, are local regulations followed?


  • Were they present throughout the turnaround?

  • Did they have good communication with the crew?

  • Was all paperwork delivered in good time?

  • Was the HBMDF completed and signed before aircraft pushback?

  • Is the completed LIRF (signed, annotated) presented to the dispatcher?

  • Have any changes to the load been communicated to the load planner?

Aircraft Cleaning

  • Do cleaners arrive in good time?

  • Are the numbers of cleaners adequate, or as per SGHA/SLA?

  • Are correct cleaning specifications followed?

Potable Water / Toilet Service

  • Does the station load potable water?

  • Is the potable water tested with results on file and in date?

  • Is the toilet service carried out separately to the potable water service?


  • Were any EMA's, if loaded, loaded correctly?

Section 5 Load Control / Operations

Weight & Balance

  • Is the W&B paperwork produced manually?

  • Are correct baggage weights in use? If so, what weight?

  • Are correct passenger weights in use? If so, what weight?

  • Is loading planned in accordance with airline guidelines?

  • Is hard copy of LIRF completed and supplied to the loading team?

  • Have all changes to the planned load been communicated?


  • Are all PNL reports received -24?

  • Are all required messages being received from up route station?

  • Does the station transmit the MVT immediatley?

  • Does the agent have an up to date contacts list?

  • Are required messages transmitted to the up route station?

  • Does Ops have ground to air R/T? If so, what is the frequency?

Flight Files

  • Please list flight files audited:

  • Loadsheet signed by Captain & Dispatcher?

  • Correct weights used on the loadsheet?

  • Has standard loading been adhered to?

  • Correct DOI/DOW used?

  • Passenger / baggage figure correct?

  • Any LMC's?

  • We're the correct weights used and in limits?

  • LIRF; annotated, signed and matches loadsheet?

  • Baggage manifest present?

  • HBDMF present and completed correct?

  • Stored for a minimum of 3 months?

  • Cabin security search form present?

  • Expedited baggage paperwork present and completed correct?

Section 6.A Training


  • Has training for the following been completed and up to date?:

  • Dangerous Goods

  • Ramp Safety

  • Manual Handling

  • PRM handling

  • Load Planning

  • AAA

  • Security

  • Check In

  • Passports & Visas

  • Emergency Response

Manuals / Briefs

  • Is the GOM on station?

  • What date was this issued?

  • Did any out of date material require removal?

  • How are information and Operations Notices disseminated to staff to ensure it is read and understood?

Section 6.B GSE


  • Is all equipment serviceable and fit for use?

  • Add media

  • Do vehicles have a valid airside pass on display?

  • Add media

  • Is there a procedural maintenance schedule?

  • Is there a fire extinguisher fitted on every motorised GSE?

  • Are the fire extinguishers all serviceable and within service dates?

  • Add media

  • When were these GSE last serviced?:

  • Passenger Busses

  • Baggage Belts

  • Flatbed Trucks

  • Ambulift

  • Toilet Service

  • Potable Water

  • GPU

  • ASU

  • Passenger Steps

  • Towing Vehicles

  • Hi-Loader

  • Catering Vehicle

  • Fuel Truck

  • Towbar

Section 6.C Security / Emergency Response


  • Is the terminal 'sterile' at all entrance points?

  • Do all airport staff display valid ID badges, both in the terminal and onboard/around the aircraft?

  • Are these ID's in English?

  • Are there enough AMD's for passenger numbers?

  • Are there enough baggage x-ray machines?

  • Is passenger/baggage screening performed adequately and correctly?

  • Are there separate Schengen areas?

Emergency Response

  • Is the ERP complete, up to date and understood?

  • When was the ERP last updated/issued?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.