Airport Services Checklist v2

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Sections Completed

• A

  YES

  NO

• B

  YES

  NO

• C

  YES

  NO

• D

  YES

  NO

• E

  YES

  NO

• F

  YES

  NO

• G

  YES

  NO

Flight Number of Audited Flights

Section A - Check In (AHM051/170)

• Do desks open and close on time and are there enough?

  Yes

  No

  N/A

• Are company logos and branding correct?

  Yes

  No

  N/A

• Are security questions displayed and drawn to passengers attention?

  Yes

  No

  N/A

• Are excess baggage collection procedures followed?

  Yes

  No

  N/A

• Do agents check tickets and passports?

  Yes

  No

  N/A

• If DCS used, which system is it?

  Yes

  No

  N/A

• If required, are unruly passengers procedures followed?

  Yes

  No

  N/A

• Is cabin baggage viewed, weighed and tagged?

  Yes

  No

  N/A

• Do baggage belt run without stoppages?

  Yes

  No

  N/A

Section A - Security/Boarding (AHM051)

• Are there enough AMD for passenger numbers?

  Yes

  No

  N/A

• Are there enough baggage X-ray machines?

  Yes

  No

  N/A

• Are there sufficient immigration control channels open?

  Yes

  No

  N/A

• Are there separate Schengen channels/Areas?

  Yes

  No

  N/A

• Are the departure lounge FIDS and gate screens correct?

  Yes

  No

  N/A

• Do boarding staff arrive at gate on time?

  Yes

  No

  N/A

• Are PRM's identified and pre-boarded?

  Yes

  No

  N/A

• Is there communication with a/c, re boarding time ETD?

  Yes

  No

  N/A

• Correct/Clear boarding announcements?

  Yes

  No

  N/A

• Are there sufficient buses for remote departures?

  Yes

  No

  N/A

• Are passports checked against boarding cards?

  Yes

  No

  N/A

• Are online check-in passengers passports checked?

  Yes

  No

  N/A

• Are online check-in passengers hand baggage checked and tagged?

  Yes

  No

  N/A

• Is there a robust system for reconciling passengers and what system is used?

  Yes

  No

  N/A

Section A - Dangerous Goods (AHM170)

• Are Dangerous Goods notices provided by handling agent or airport authority displayed at: Check-in, Gates, Flight Desks?

  Yes

  No

  N/A

• Do agents ask/draw attention of customers to DG signs at check-in?

  Yes

  No

  N/A

• Is the current version of the IATA DG manual held on station?

  Yes

  No

  N/A

• Have you received addendum's (updates) to this addition? If so, list effective date?

  Yes

  No

  N/A

Section B - Ramp Safety Checklist (AHM612) - ARRIVAL

• Has the team leader briefed the team?

  Yes

  No

  N/A

• Was a pre-arrival FOD check performed?

  Yes

  No

  N/A

• Are vehicles (in use or otherwise) parked in designated areas?

  Yes

  No

  N/A

• Is guidance mechanism in place, PAPA, Marshaller etc?

  Yes

  No

  N/A

• Do personnel remain clear until anti-collision lights are off?

  Yes

  No

  N/A

• Is aircraft suitably chocked?

  Yes

  No

  N/A

• Is aircraft inspected for any ground damage prior to equipment being positioned on aircraft? If any damage noted, was the correct reporting procedure followed?

  Yes

  No

  N/A

• Are vehicles positioned only after chocks in place?

  Yes

  No

  N/A

• Prior to offloading commencing: were nets / ULD's correctly secured?

  Yes

  No

  N/A

• If nets not secured were they serviceable?

  Yes

  No

  N/A

• If unserviceable, was this noted in aircraft tech log?

  Yes

  No

  N/A

• If A300/A330, were ULD's serviceable?

  Yes

  No

  N/A

• If ULD's unserviceable, were correct reporting processes followed?

  Yes

  No

  N/A

• Were upper load limits adhered to?

  Yes

  No

  N/A

• Was cargo checked to ensure hold floor limits not exceeded?

  Yes

  No

  N/A

• Was every hold opened and checked?

  Yes

  No

  N/A

• Did anyone approach aircraft whilst anti-collision lights were on?

  Yes

  No

  N/A

• Responsible for passenger marshalling?

  Yes

  No

  N/A

• Dangerous goods?

  Yes

  No

  N/A

• Cargo?

  Yes

  No

  N/A

• Wheelchairs?

  Yes

  No

  N/A

• Does aircraft load match loadsheet?

  Yes

  No

  N/A

• Are steps correctly positioned (no contact)?

  Yes

  No

  N/A

• Do those vehicles requiring a banksman have one?

  Yes

  No

  N/A

• Does the air bridge operator have a license?

  Yes

  No

  N/A

• Are wing/engine cones used?

  Yes

  No

  N/A

• Are passengers protected from hazards if walking on the ramp?

  Yes

  No

  N/A

• Are baggage belt and hi-loader safety rails deployed?

  Yes

  No

  N/A

• Do staff avoid walking on moving baggage belts?

  Yes

  No

  N/A

Section B - General Turnaround (AHM630)

• Does the parking area have adequate markings and lighting?

  Yes

  No

  N/A

• Do personnel make use of PPE?

  Yes

  No

  N/A

• Are vehicles driven in a safe manner around the aircraft?

  Yes

  No

  N/A

• Are vehicles switched off (or chocked) when not in use?

  Yes

  No

  N/A

• Is baggage kept in sight/attended prior to loading?

  Yes

  No

  N/A

• Are nets kept in holds at all times and secured for departure?

  Yes

  No

  N/A

• If any nets noted as faulty, where they reported to crew?

  Yes

  No

  N/A

• Are all ULD's fit for use, with nets/curtains fastened correctly?

  Yes

  No

  N/A

Section B - Departure (AHM630)

• Is any FOD generated by the turnaround removed before departure?

  Yes

  No

  N/A

• Do reversing vehicles use a banksman?

  Yes

  No

  N/A

• Does engineer, or other, carry out visual door/panel check?

  Yes

  No

  N/A

• Are all vehicles (airbridge) removed and correctly parked?

  Yes

  No

  N/A

• Is a pre-departure walk around performed?

  Yes

  No

  N/A

• If a headset is used for flight deck comms, who operates it?

  Yes

  No

  N/A

• If hand signals are used, are they clean and understood by all?

  Yes

  No

  N/A

• Is the HBMDF signed and completed before pushback as per AAA?

  Yes

  No

  N/A

Section B - Personal Protective Equipment

• Is hearing protection worn?

  Yes

  No

  N/A

• Are hi-viz vests worn?

  Yes

  No

  N/A

• Are gloves and protective footwear worn?

  Yes

  No

  N/A

• Are there any fluid leaks on the ground?

  Yes

  No

  N/A

• Is there adequate night time lighting?

  Yes

  No

  N/A

Section B - Aircraft Cleaning (AHM630)

• Is the service carried out by handling agent or 3rd party , if so, who?

  Yes

  No

  N/A

• Do cleaners arrive in good time?

  Yes

  No

  N/A

• Are number of cleaners adequate, or as SHGA/SLA?

  Yes

  No

  N/A

• Are correct specifications followed?

  Yes

  No

  N/A

• Does cleaning company provide necessary means for waste recycling?

  Yes

  No

  N/A

Section B - Dispatcher

• We're they present throughout the turnaround?

  Yes

  No

  N/A

• Did they drive GSE?

  Yes

  No

  N/A

• Did they have good communication with the crew?

  Yes

  No

  N/A

• Was all flight paperwork presented to crew in good time?

  Yes

  No

  N/A

Section B - Fuel

• Is the fuel truck positioned correctly, with a clear exit path?

  Yes

  No

  N/A

• Is the bonding cable used correctly throughout fuelling?

  Yes

  No

  N/A

• Is the dead mans handle used correctly whilst fuel is delivered?

  Yes

  No

  N/A

• For hydrant operations, are warning flags or light in use?

  Yes

  No

  N/A

• If fuelling with pax on board, a local company rules followed?

  Yes

  No

  N/A

Section C - Servicing Equipment (AHM910/913/914)

• Is the equipment serviceable and fit for purpose?

  Yes

  No

  N/A

• Note asset numbers of defective equipment and report it?

  Yes

  No

  N/A

• Check for missing rubber fenders, leaks, loose panels etc

• Do motorised vehicles have an operating fire extinguisher?

  Yes

  No

  N/A

• Does vehicle have a valid airside pass on display?

  Yes

  No

  N/A

• Does agent have procedural maintenance schedule?

  Yes

  No

  N/A

• Passenger Buses

• Baggage Belts

• Flatbed trucks

• Ambulift

• Toilet Service

• GPU

• Pushback Tug

• Deicing vehicle without equipment around

• Fire fighting equipment

• Passenger steps

• Towing vehicles

• Hi-Loader

• Catering vehicle

• Water service

• Fuelling truck

• ASU

• Towbar

• Cleaning support

• Is there a clearly marked area for unserviceable equipment? If yes - please make note of location

  Yes

  No

  N/A

• Is there a documented process for removing U/S equipment and sending for for repair? If yes, please provide brief description?

  Yes

  No

  N/A

• Actions required

Section D - Weight & Balance (AHM515/517/591)

• Is the W&B paperwork produced manually?

  Yes

  No

  N/A

• Is the W&B paperwork produced through handling agents DCS?

  Yes

  No

  N/A

• Are actual or notional baggage weights in use?

  Yes

  No

  N/A

• If notional are correct weights used?

  Yes

  No

  N/A

• Are correct passenger weights used?

  Yes

  No

  N/A

• Is loading planned in accordance with airline guidelines?

  Yes

  No

  N/A

• Is a hard copy LIR completed and supplied to the loading team?

  Yes

  No

  N/A

• Comms between planning and aircraft to confirm final load?

  Yes

  No

  N/A

• Is all loading based on a hard copy LIR, held by designated person

  Yes

  No

  N/A

• Are any changes fed back to load planning?

  Yes

  No

  N/A

• Is the LIR signed, annotated with actual baggage numbers and presented to the dispatcher?

  Yes

  No

  N/A

Section D - Operations (AHM780)

• Are PNL reports received -24?

  Yes

  No

  N/A

• Are flight plans/WX info received from IOC or sourced locally?

  Yes

  No

  N/A

• Are required messages being received from up route station (MVT/LDM/CPM/PSM/PTM etc)?

  Yes

  No

  N/A

• Is Premium baggage location identified?

  Yes

  No

  N/A

• Does the station transmit the AA immediately?

  Yes

  No

  N/A

• Does the agent have to update contacts & global SITA lists?

  Yes

  No

  N/A

• Are required messages transmitted to up route stations?

  Yes

  No

  N/A

• Does the Ops centre have ground to air R/T, what is the frequency?

  Yes

  No

  N/A

Section D - Flight File

• Loadsheet signed by captain and dispatcher?

  Yes

  No

  N/A

• LIRF: annotated, signed and matches info on loadsheet?

  Yes

  No

  N/A

• Baggage manifest?

  Yes

  No

  N/A

• PNL, pax info lists etc?

  Yes

  No

  N/A

• Inbound/outbound SITA messages (MVT/LDM/CPM/PSM/PTM)?

  Yes

  No

  N/A

• Operational flight plan (optional)

  Yes

  No

  N/A

• AAA (store for min 7 days)?

  Yes

  No

  N/A

• NOTOC (if applicable)

  Yes

  No

  N/A

• Copy of AWB?

  Yes

  No

  N/A

• Seal log?

  Yes

  No

  N/A

• Storage period: minimum of months

  Yes

  No

  N/A

• Please indicate all flight files that have been checked, indicating any abnormalities (include flt#, date, reg and route):

Section E - Lost & Found / Mishandled Baggage

• Opening hours H24?

  Yes

  No

  N/A

• During operation only (list days and times of opening i.e. from.....to......1/2/3/4/5/6/7)

• Does agent have direct World Tracer access?

  Yes

  No

  N/A

• If not, what is the procedure?

Section E - PRM Procedures (AHM176)

• Which company provides services for PRM?

• Do they have sufficient equipment and personnel for 'normal' operations?

  Yes

  No

  N/A

• Are they familiar with safe operating practices in and around aircraft; do they have access to the GOM?

  Yes

  No

  N/A

• Do they receive PSM from UK stations?

  Yes

  No

  N/A

• How many ambulifts are available?

• What alternatives are in place if ambulift is unavailable?

• What specialist training is provided for drivers and/or personnel carrying pax up aircraft steps?

Section E - Manuals, Guides, Briefs and Notices

• Are details on the stations directory correct?

  Yes

  No

  N/A

• Is the correct revision of the GOM CD available?

  Yes

  No

  N/A

• Is Internet access available for online manuals?

  Yes

  No

  N/A

• When was the online GOM last accessed?

• Did any out of date material require removal? To include flight stationary and branding items.

• Are information and operations notices available to all staff?

  Yes

  No

  N/A

• How is it displayed and is 'understanding' recorded?

• Are manual stationary stocks sufficient?

  Yes

  No

  N/A

Section E - Unit Load Devices (AHM421-430)

• Does the station hold Unitpool Damage packs?

  Yes

  No

  N/A

• Are ULD's stored in an acceptable manner, racks etc?

  Yes

  No

  N/A

• Is the SCM completed weekly? Are other agents handling Unitpool carriers?

  Yes

  No

  N/A

• Are there any local issues with stock levels?

  Yes

  No

  N/A

Section E - Potable Water

• Does potable water meet WHO standards?

  Yes

  No

  N/A

• Has the station submitted the seasonal potable water statement?

  Yes

  No

  N/A

Section F - Security (AHM051)

• Is the terminal 'sterile' with security at all entrance points?

  Yes

  No

  N/A

• How is BRS achieved?

• Do all airport staff display valid ID badges, both in the terminal and on board/around the aircraft?

  Yes

  No

  N/A

• Are these ID's in a language/alphabet familiar to our crews?

  Yes

  No

  N/A

• Is AAA required and contracted at the station?

  Yes

  No

  N/A

• Is the security check form held on station for min 48 hours?

  Yes

  No

  N/A

• Please comment on Baggage Reconciliation System (checking of bag tags, make up area BRS direct into DCS, Manual bingo cards, counting onto aircraft, unaccompanied baggage manifest, gate check items, offload procedures, count at check-in vs loadsheet vs LIRF, marking of ULD's with flight number)

Section F - Ramp Incident Reporting (AHM650/652)

• Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?

  Yes

  No

  N/A

Section F - Existing GOR/ASR/SAFA and Incident Reports (AHM650)

• Are any safety related reports currently open against the station? If so, please request update from station.

  Yes

  No

  N/A

• Are measures put in place to close previous reports being adhered to?

  Yes

  No

  N/A

Section F - Emergency Response Plan (AHM050)

• Is the stations ERP complete, up to date and understood?

  Yes

  No

  N/A

Section F - Training Schedule (AHM060/590)

• Is recurrent training in place and are they complying with IATA training schedule guide for; Dangerous Goods Awareness?

  Yes

  No

  N/A

• Ramp Safety?

  Yes

  No

  N/A

• Load planning?

  Yes

  No

  N/A

• Security?

  Yes

  No

  N/A

• Is training up to date and when was it last carried out; Dangerous Goods Awareness?

  Yes

  No

  N/A

• Ramp Safety?

  Yes

  No

  N/A

• Load planning?

  Yes

  No

  N/A

• Security?

  Yes

  No

  N/A

Section F - Flight Desk

• Are the latest ancillary service charges in use?

  Yes

  No

  N/A

• View the last 2 revenue transactions: Check amount charges vs list, check copy of receipt (supplier copy) reflects purchase and price, check agent record sales reflects purchase price, receipt number should be recorded

Section G - Meetings

• Select date

  Date

• Location of meeting:

• Attendees; Name, Company & Position:

• Agenda or Reason for Meeting:

• Items Discussed:

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

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