Monthly Distributor Assessment

• Document No.

• Month

• Audit Title

• Client / Site

• Conducted on

  Date

• Network Manager

• Location
  Address

• Personnel

Monthly IVR Percentages

• Was there anything recorded for Week 1

  Yes

  No

  N/A

• Was there anything recorded for Week 2

  Yes

  No

  N/A

• Was there anything recorded for Week 3

  Yes

  No

  N/A

• Was there anything recorded for Week 4

  Yes

  No

  N/A

• Was there anything recorded for Week 5

  Yes

  No

  N/A

• We're there any IVR issues reported?

  Yes

  No

  N/A

Monthly Checking Performance

• What was the checking percentage for week 1

• What was the checking percentage for week 2

• What was the checking percentage for week 3

• What was the checking percentage for week 4

• What was the checking percentage for week 5

• We're there any checking / App issues reported?

  Yes

  No

  N/A

Coverage / Vacancies

• We're there any vacancies reported for week 1?, if yes, list how many.

  Yes

  No

  N/A

• We're there any vacancies reported for week 2?, if yes list how many

  Yes

  No

  N/A

• We're there any vacancies reported for week 3?, if yes, list how many.

  Yes

  No

  N/A

• We're there any vacancies reported for week 4?, if yes, list how many.

  Yes

  No

  N/A

• We're there any vacancies reported for week 5?, if yes, list how many

  Yes

  No

  N/A

• What was the number of vacancies reported for the month?

  Select none 1 - 10 11 - 20 21 - 30 31 - 40

  • none
  • 1 - 10
  • 11 - 20
  • 21 - 30
  • 31 - 40

• Have the vacancies improved from the previous month?

  Yes

  No

  N/A

Query Management

• How many queries were received in the previous month?

• We're these queries answered on time?

  Yes

  No

  N/A

• How many newspaper queries were received in the previous month?

• We're these queries answered on time?

  Yes

  No

  N/A

• Did the distributor report back a service failure in any instance?

  Yes

  No

  N/A

• Have there been any dumpings reported by either PMP / Customer / Resident or others?

  Yes

  No

  N/A

Returns Management

• Is the Stock Returns screen being completed accurately on Streetlink & a copy provided to the Driver?

  Yes

  No

  N/A

• Is the average monthly vacancy % relevant to the return Qty?

  Yes

  No

  N/A

• Vacancy %

• Return %

• If the volume of returns is an issue, what action is being taken to reduce?

  Yes

  No

  N/A

• Are all deliverers returning their excess stock each week following their deliveries?

  Yes

  No

  N/A

Updates

• Are there any pending Structure / Quantity changes? Eg New estates etc.

  Yes

  No

  N/A

Driver Management

• Are there any driver / delivery issues or concerns?

  Yes

  No

  N/A

• Is the driver supplying the Driver worksheet on arrival?

  Yes

  No

  N/A

Deliverer Recruiting / Retention

• Are there any deliverers approaching $10,000.00 & require an ABN?

  Yes

  No

  N/A

• What is the number of deliverer enquiries for the month?

• What is the number of deliverers contracted for the month?

• What is the number of deliverers moved on during the month?

Warehouse Management

• Is the colour coding of stock being completed?

  Yes

  No

  N/A

• Is the Chep pallet management process being followed correctly?

  Yes

  No

  N/A

• How many Chep pallets are on site?

General

• Are there any CW adjustments for the area?

  Yes

  No

  N/A

• What is the CW spend for the month?

• Are you using the Stock Pickup Web site / forms?

  Yes

  No

  N/A

• Are all deliverers completing this task?

  Yes

  No

  N/A

• Please enter any additional information / notes here.

• Distributor Signature

  Sign

• Network Manager Signature

  Sign