Monthly QSCFS Form018 Version 1 19092012

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• STORE CONDITION REPORT

CUSTOMER FIRST IMPRESSION

Exterior

• Outside store clean and well presented?

  Yes

  No

  N/A

• Site lines of store is free of clutter, stock,trolleys and rubbish

  Yes

  No

  N/A

• Windows, walls, doors, furniture exterior clean and undamaged

  Yes

  No

  N/A

• All lighting, heaters and signage clean and in working order

  Yes

  No

  N/A

• Music is at appropriate level

  Yes

  No

  N/A

Interior

• Customer seating area clean, and in good repair

  Yes

  No

  N/A

• Customer area floors are clean

  Yes

  No

  N/A

• Music at appropriate level

  Yes

  No

  N/A

• All POS material in good condition

  Yes

  No

  N/A

• Store branding in good condition

  Yes

  No

  N/A

• Napkins, spoons and straws dispenser available and in good condition

  Yes

  No

  N/A

• Counters and topping station mess free and in good repair

  Yes

  No

  N/A

• Initial greeting, team member smile , eye contact friendly and showed enthusiasm

  Yes

  No

  N/A

• Customer view of service area is neat and tidy

  Yes

  No

  N/A

PRODUCT QUAILTY

• Yogurt poured to the correct weight and height including trench all around

  Yes

  No

  N/A

• Toppings are placed neatly and cup is with spliage

  Yes

  No

  N/A

• Cold drinks made to correct recipe a d blended well and right consistency

  Yes

  No

  N/A

• Wowstick are good golden brown with correct amount of sugar

  Yes

  No

  N/A

• Hot drinks are made to right temperature(66-77dregrees) and well presented

  Yes

  No

  N/A

• Combo, volcano and dip chill. Made correctly and well presented

  Yes

  No

  N/A

• Belgium chocolate, stirred before served, cup filled to top and lid given if take away.

  Yes

  No

  N/A

• Take home pack. Is full, toppings are served correctly and bag is offered

  Yes

  No

  N/A

SERVICE QUALITY-observe 4 customers for each questions

• Customer offered a larger size and additional products. Up sell and add ons. <br>

  Yes

  No

  N/A

• Moola card offered with every order. Staff know the features and benefits of moola card

  Yes

  No

  N/A

• Customers given pager and directed to wait area.

  Yes

  No

  N/A

• Presenting product, orders grouped, eye contact, friendly, pager collected and customer is thanked and fair welled

  Yes

  No

  N/A

• All staff in uniform, well presented, well groomed, hair tied back and adhered to jewelry policies

  Yes

  No

  N/A

• Total wait time for customers is less than 5mins from entering store to receiving product

  Yes

  No

  N/A

• Product questions<br>what is Wowcow original yogurt?<br>What is a wowstick?<br>Price check? Dip and chill, what's included?<br>How does the moola card work?<br>What's in Wowcow moothies?<br>

  Yes

  No

  N/A

• Staff members know how to deal with unhappy customers?

  Yes

  No

  N/A

• Service tasks. Staff members demonstrate what to do when fished servicing customers.

  Yes

  No

  N/A

• Comment on customer service

PRODUCTION PROCEDURES

• Yogurt production procedures- recorded on production sheet, store correctly, labelled, meeting hygiene policies and waste is recorded.

  Yes

  No

  N/A

• Wow sticks production procedures- recorded on production sheet, store correctly, labelled, meeting hygiene policies and waste is recorded.

  Yes

  No

  N/A

• Topping production procedures- recorded on production sheet, store correctly, labelled, meeting hygiene policies and waste is recorded.

  Yes

  No

  N/A

• Hot drink production procedures- recorded on production sheet, store correctly, labelled, meeting hygiene policies and waste is recorded.

  Yes

  No

  N/A

• Blended production procedures- recorded on production sheet, store correctly, labelled, meeting hygiene policies and waste is recorded.

  Yes

  No

  N/A

• Correct measuring and weighing equipment in place and being used.

  Yes

  No

  N/A

CLEANLINESS

INTERIOR

• Floors and kick boards are clean and in good repair

  Yes

  No

  N/A

• Walls, lights and ceiling Interior is clean and in good repair

  Yes

  No

  N/A

• Menu boards are working, in right order and clean

  Yes

  No

  N/A

• Cupboards and storage is clean, organized and in good repair

  Yes

  No

  N/A

• All fridges and freezers are clean and in good condition

  Yes

  No

  N/A

• General cleanliness

  Yes

  No

  N/A

• All bins are clean inside and outside, and are not over flowing

  Yes

  No

  N/A

• Wowstick machines are clean and in good repair

  Yes

  No

  N/A

• Microwave clean and in good condition

  Yes

  No

  N/A

• Steamer clean and in good condition

  Yes

  No

  N/A

• Bain Marie clean and in good condition

  Yes

  No

  N/A

• Small wares are clean and in god condition.<br><br>Buckets Clean, good condition and stored correctly <br>cutting boards in good condition<br>topping containers and spoons clean and crack free<br>Knives clean and stored in safe manner<br>Wowstick utensils clean and in good condition<br><br><br>

  Yes

  No

  N/A

• Yogurt machine clean and in good condition

  Yes

  No

  N/A

TOPPING STATION

• Topping containers and spoons are clean and in good condition

  Yes

  No

  N/A

• Topping display area in clean and in good condition.

  Yes

  No

  N/A

• Topping station brushes are clean and free of build up

  Yes

  No

  N/A

POS AREA

• Registers and printers are clean and in working order

  Yes

  No

  N/A

• POS area counter top is clean and streak free

  Yes

  No

  N/A

• Under counter Drawers and shelves are clean and organised

  Yes

  No

  N/A

• POS drawers are clean and organised

  Yes

  No

  N/A

WASH AREA

• Racks and stainless steal surfaces are clean, mould free and silicone in tack.

  Yes

  No

  N/A

• Chemicals stored correctly and only have wowcow approved chemicals

  Yes

  No

  N/A

• Chemical chart is in place

  Yes

  No

  N/A

• Cleaning chemicals are used correctly and cloths/paper towel used correctly.

  Yes

  No

  N/A

• All cleaning equipment is clean and in good repair

  Yes

  No

  N/A

• Hand wash facilities available and in good repair

  Yes

  No

  N/A

DELIVERY AND STORAGE

• Deliveries are being checked off correctly - goods in good condition and temperatures

  Yes

  No

  N/A

• Wowcow approved products only

  Yes

  No

  N/A

• Product store correctly and neat - ambient stock off the floor, frozen and chilled stock put in into correct storage as soon as delivered. Open products in air tight container. Waste products store separately from other stock. <br>

  Yes

  No

  N/A

• Product levels are to PAR.

  Yes

  No

  N/A

• Delivery check off done on podio.

  Yes

  No

  N/A

• Lighting in storeroom in good condition.

  Yes

  No

  N/A

COMMUNICATION AND FILLING

• Fire extinguisher and/ or blanket available

  Yes

  No

  N/A

• Exit signs clearly marked

  Yes

  No

  N/A

• Equipment test and tagged

  Yes

  No

  N/A

• Pest control in place

  Yes

  No

  N/A

• Product information in place and accessible <br>Product manual<br>Nutritional sheets <br>

  Yes

  No

  N/A

• Moola cards in stock

  Yes

  No

  N/A

• Temperature log in place and maintained

  Yes

  No

  N/A

• OHS documentation in place

  Yes

  No

  N/A

• Staff files are present and up to date. Including all Contracts, training and review documents

  Yes

  No

  N/A

OPERATIONS AND FOOD SAFETY

• Temperature checks done 100%

  Yes

  No

  N/A

• Daily operational checklist are completed for last 5 days

  Yes

  No

  N/A

• Food safety supervisor in store and certificate accessible

  Yes

  No

  N/A

• All HACCP signage is up and in use

  Yes

  No

  N/A

• Good food practices are being followed<br>-illness policy followed<br>-clothing policy followed<br>-movement policy<br>-

  Yes

  No

  N/A

• No evidence of cross contamination

  Yes

  No

  N/A

• Correct measuring and weighing equipment in place and being used.

  Yes

  No

  N/A

• Staff are wearing gloves where necessary.

  Yes

  No

  N/A

• Equipment calibrated, recorded and documents filed.

  Yes

  No

  N/A

• Weekly cleaning procedure in place and completed.

  Yes

  No

  N/A

• Preventative maintainace schedule in place and all R&M issues logged

  Yes

  No

  N/A

• Visitor policy and log in place

  Yes

  No

  N/A

• Customer complaints dealt with properly using correct forms

  Yes

  No

  N/A

• All staff trained on HACCP procedures

  Yes

  No

  N/A

Final comments

• COMMENTS

• Franchisee, Manager or supervisor

  Sign

• Operations Manager

  Sign

• No compliance needs to be rectified within:

  7 days from audit

  14 days from audit

  28 days from audit