WOWCOW Weekly QSC

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Exterior

• Music at appropriate level

  Yes

  No

  N/A

• All tables,chairs,floors,glass,bins and barriers are clean and well presented

  Yes

  No

  N/A

Interior

• All tables,chairs,floors,glass,bins and POS area is clean and well presented

  Yes

  No

  N/A

• Topping station is clean, tidy, full and presented to company standards

  Yes

  No

  N/A

• Music at appropriate level

  Yes

  No

  N/A

Weekly cleaning checklist

• Blender station

  Yes

  No

  N/A

• Front sink and SS shelving

  Yes

  No

  N/A

• Yogurt machines

  Yes

  No

  N/A

• Storage bins

  Yes

  No

  N/A

• Topping station

  Yes

  No

  N/A

• Cupboards

  Yes

  No

  N/A

• Wowstick machines

  Yes

  No

  N/A

• Are all bins clean

  Yes

  No

  N/A

• Back sink and SS shelving

  Yes

  No

  N/A

• POS drawers and water fridge

  Yes

  No

  N/A

Service

• Customers greeted to company standard

  Yes

  No

  N/A

• Witness upselling

  Yes

  No

  N/A

• Witness sampling

  Yes

  No

  N/A

• All staff customer focused and bottlenecks address

  Yes

  No

  N/A

• Speed of service with company range

  Yes

  No

  N/A

• Customers offered moola card?

  Yes

  No

  N/A

• General comments on customer service

Product quality

• Yogurt and toppings presented well and to correct weight range

  Yes

  No

  N/A

• Moothies presented well and right consistency

  Yes

  No

  N/A

• Wowsticks golden brown and presented well

  Yes

  No

  N/A

Presentation

• Staff in full uniform, clean and well presented

  Yes

  No

  N/A

• Cardboard boxes and rubbish out of sight of customers

  Yes

  No

  N/A

• Packaging kept neat and tidy

  Yes

  No

  N/A

Admin

• Are all checklist complete for last week

  Yes

  No

  N/A

• Are all Haccp procedures followed

  Yes

  No

  N/A

• Is all In store signage up and current

  Yes

  No

  N/A

• Is all POS information readily available, ie cheat sheets and product info

  Yes

  No

  N/A

• Are all memo up and current

  Yes

  No

  N/A

Follow up

• Store Manager signature

  Sign

• Operations Manager signature

  Sign

• Select date

  Date

• Extra comments.