Monthly QSCFS Form018 Version 1 19092012

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• STORE CONDITION REPORT

CUSTOMER FIRST IMPRESSION

Exterior

• Outside store clean and well presented?

  Yes

  No

  N/A

• Site lines of store is free of clutter, stock,trolleys and rubbish

  Yes

  No

  N/A

• Windows, walls, doors, furniture exterior clean and undamaged

  Yes

  No

  N/A

• All lighting, heaters and signage clean and in working order

  Yes

  No

  N/A

• Music is at appropriate level

  Yes

  No

  N/A

Interior

• Customer seating area clean, and in good repair

  Yes

  No

  N/A

• Music at appropriate level

  Yes

  No

  N/A

• All POS material in good condition

  Yes

  No

  N/A

• Store branding in good condition

  Yes

  No

  N/A

• Napkins, spoons and straws dispenser available and in good condition

  Yes

  No

  N/A

• Counters and topping station mess free and in good repair

  Yes

  No

  N/A

• Initial greeting, team member smile , eye contact friendly and showed enthusiasm

  Yes

  No

  N/A

• Customer view of service area is neat and tidy

  Yes

  No

  N/A

PRODUCT QUAILTY

• Yogurt poured to the correct weight and height including trench all around

  Yes

  No

  N/A

• Toppings are placed neatly and cup is with spliage

  Yes

  No

  N/A

• Cold drinks made to correct recipe a d blended well and right consistency

  Yes

  No

  N/A

• Wowstick are good golden brown with correct amount of sugar

  Yes

  No

  N/A

• Hot drinks are made to right temperature(66-77dregrees) and well presented

  Yes

  No

  N/A

• Combo, volcano and dip chill. Made correctly and well presented

  Yes

  No

  N/A

• Belgium chocolate, stirred before served, cup filled to top and lid given if take away.

  Yes

  No

  N/A

• Take home pack. Is full, toppings are served correctly and bag is offered

  Yes

  No

  N/A

SERVICE QUALITY-observe 4 customers for each questions

• Customer offered a larger size and additional products. Up sell and add ons. <br>

  Yes

  No

  N/A

• Moola card offered with every order. Staff know the features and benefits of moola card

  Yes

  No

  N/A

• Customers given pager and directed to wait area.

  Yes

  No

  N/A

• Presenting product, orders grouped, eye contact, friendly, pager collected and customer is thanked and fair welled

  Yes

  No

  N/A

• All staff in uniform, well presented, well groomed, hair tied back and adhered to jewelry policies

  Yes

  No

  N/A

• Total wait time for customers is less than 5mins from entering store to receiving product

  Yes

  No

  N/A

• Product questions<br>what is Wowcow original yogurt?<br>What is a wowstick?<br>Price check? Dip and chill, what's included?<br>How does the moola card work?<br>What's in Wowcow moothies?<br>

  Yes

  No

  N/A

• Staff members know how to deal with unhappy customers?

  Yes

  No

  N/A

• Service tasks. Staff members demonstrate what to do when fished servicing customers.

  Yes

  No

  N/A

• Comment on customer service

OPERATIONAL PROCEDURES

• Daily operational checklist, including temperature checks are done

  Yes

  No

  N/A

• Deliveries received correctly and recorded. <br><br>Temp of chilled and frozen checked and within food safety range<br>Condition of stock is being checked and recorded<br><br>

  Yes

  No

  N/A

• No evidence of cross contamination

  Yes

  No

  N/A

• Correct measuring and weighing equipment in place and being used.

  Yes

  No

  N/A

• Staff are wearing gloves where necessary.

  Yes

  No

  N/A

PRODUCTION PROCEDURES. - recorded on production sheet, stored correctly, labelled, meeting hygiene/GMP policies

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

CLEANLINESS

INTERIOR

• Floors and kick boards are clean and in good repair

  Yes

  No

  N/A

• Walls, lights and ceiling Interior is clean and in good repair

  Yes

  No

  N/A

• Menu boards are working, in right order and clean

  Yes

  No

  N/A

• Cupboards and storage is clean, organized and in good repair

  Yes

  No

  N/A

• All fridges and freezers are clean and in good condition

  Yes

  No

  N/A

• General cleanliness

  Yes

  No

  N/A

• All bins are clean inside and outside

  Yes

  No

  N/A

• Wowstick machines are clean and in good repair

  Yes

  No

  N/A

• Microwave clean and in good condition

  Yes

  No

  N/A

• Steamer clean and in good condition

  Yes

  No

  N/A

• Bain Marie clean and in good condition

  Yes

  No

  N/A

• Small wares are clean and in god condition.<br><br>Buckets Clean, good condition and stored correctly <br>cutting boards in good condition<br>topping containers and spoons clean and crack free<br>Knives clean and stored in safe manner<br>Wowstick utensils clean and in good condition<br><br><br>

  Yes

  No

  N/A

• Yogurt machine clean and in good condition

  Yes

  No

  N/A

TOPPING STATION

• Topping containers and spoons are clean and in good condition

  Yes

  No

  N/A

• Topping display area in clean and in good condition.

  Yes

  No

  N/A

• Topping station brushes are clean and free of build up

  Yes

  No

  N/A

POS AREA

• Registers and printers are clean and in working order

  Yes

  No

  N/A

• POS area counter top is clean and streak free

  Yes

  No

  N/A

• Under counter Drawers and shelves are clean and organised

  Yes

  No

  N/A

• POS drawers are clean and organised

  Yes

  No

  N/A

WASH AREA

• Racks and stainless steal surfaces are clean, mould free and silicone in tack.

  Yes

  No

  N/A

• Chemicals stored correctly and only have wowcow approved chemicals

  Yes

  No

  N/A

• Chemical chart is in place

  Yes

  No

  N/A

• Cleaning chemicals are used correctly and cloths/paper towel used correctly.

  Yes

  No

  N/A

• All cleaning equipment is clean and in good repair

  Yes

  No

  N/A

• Hand wash facilities available and in good repair

  Yes

  No

  N/A

STOCK AND STORAGE

• Wowcow approved products only

  Yes

  No

  N/A

• Product store correctly and neat <br>( open bags are in air tight containers)

  Yes

  No

  N/A

• Product levels are to PAR.

  Yes

  No

  N/A

COMMUNICATION AND FILLING

• Fire extinguisher and/ or blanket available

  Yes

  No

  N/A

• Exit signs clearly marked

  Yes

  No

  N/A

• Equipment test and tagged

  Yes

  No

  N/A

• Pest control in place

  Yes

  No

  N/A

• Product information in place and accessible <br>Product manual<br>Nutritional sheets <br>

  Yes

  No

  N/A

• Moola cards in stock

  Yes

  No

  N/A

• Temperature log in place and maintained

  Yes

  No

  N/A

• OHS documentation in place

  Yes

  No

  N/A

• Staff files are present and up to date. Including all Hiring, training and review documents

  Yes

  No

  N/A

FOOD SAFETY

• Food safety supervisor in store and certificate accessible

  Yes

  No

  N/A

• All HACCP signage is up and in use

  Yes

  No

  N/A

• Deliveries are being checked off correctly

  Yes

  No

  N/A

• Temperature checks done 100%

  Yes

  No

  N/A

• Good food practices are being followed<br>-illness policy followed<br>-clothing policy followed<br>-movement policy<br>-

  Yes

  No

  N/A

• All production procedures are being followed

  Yes

  No

  N/A

Final comments

• COMMENTS

• Franchisee, Manager or supervisor

  Sign

• Operations Manager

  Sign

• No compliance needs to be rectified within:

  7 days from audit

  14 days from audit

  28 days from audit