Mosaic Collection Standards Compliance Audit 2021

• Conducted on:

  Date

• Prepared by:

• Add signature

  Sign

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is the transfer service assessed?

  Yes

  No

Initial Contact

• Is there an Mosaic Collection airport representative?

  Yes

  No

• The airport representative is on time and waiting for the guest. Applies to both fast track and limousine services. (P.RD.09.004 C).

  YES

  NO

  N/A

• The airport representative is holding a Mosaic Collection branded sign clearly displaying ONLY the hotel logo. Having the name of the guest on the sign is a security concern. (P.RD.09.004 C)

  Yes

  No

  N/A

• The airport representative is in uniform and well-groomed. Uniform is clean and in good condition but does not have to be a Mosaic Collection uniform if third party driver. There is no body odor or bad breath. (P.RD.09.004 C).

  Yes

  No

  N/A

• The airport representative is wearing the proper PPE (face mask covering the nose and mouth).

  YES

  NO

  N/A

• The airport representative greets guest by name and uses guest name in a natural manner during conversation (P.RD.09.004 C).

  Yes

  No

  N/A

• The airport representative confirms the number of pieces of luggage and provides assistance with guest luggage (P.RD.09.004 C).

  Yes

  No

  N/A

• The airport representative escorts the guest to the vehicle. While making the way to the vehicle the Team Member must accompany the guest at all times.

  Yes

  No

  N/A

• TM introduces the Driver to the guest.

  Yes

  No

  N/A

• TM wishes guest a pleasant journey and bids guest farewell.

  Yes

  No

  N/A

• The driver is on time and waiting at the designated location. (P.RD.09.004 C)

  YES

  NO

  N/A

• The driver is holding an Mosaic Collection branded sign clearly displaying ONLY the hotel logo. Having the name of the guest on the sign is a security concern. (P.RD.09.004 C, Take Picture)

  Yes

  No

  N/A

Journey

• Driver welcomes and greets guest by name.

  Yes

  No

  N/A

• The driver is wearing the proper PPE (face mask covering the nose and mouth).

  YES

  NO

  N/A

• The driver reconfirms that all the luggage is accounted for and properly loaded into the vehicle (P.RD.09.004 C).

  Yes

  No

  N/A

• Driver assists guest with getting into the vehicle (opens the door, helping hand etc.) (P.RD.09.004 C).

  Yes

  No

  N/A

• The air-conditioning in the vehicle is functioning and the vehicle is at a comfortable temperature (P.RD.09.004 C).

  Yes

  No

  N/A

• Upon initial entry into the vehicle there should be music played at a comfortable volume. Music should be downtempo - relaxing music (P.RD.09.004 C).

  Yes

  No

  N/A

• At the start of the journey the Driver proactively informs the guest of the approximate travel time (P.RD.09.004 C).

  Yes

  No

  N/A

• Driver offers guest a cold bottle of water (P.RD.09.004 C).

  Yes

  No

  N/A

• During the journey Driver enquiries after guest's comfort (temperature, driving speed etc. (P.RD.09.004 D).

  Yes

  No

  N/A

• The driver enquiries as to the guest's music preference (on-off, volume adjustments - P.RD.09.004 C).

  Yes

  No

  N/A

• Driver is able to answer basic hotel and destination related questions (P.RD.09.004 C).

  Yes

  No

  N/A

• Once the vehicle is about 5 minutes away from the hotel the driver will discreetly place a call to alert the hotel of the imminent arrival. Not applicable if vehicle is equipped with GPS linked to the property. (P.RD.09.004 C)

  Yes

  No

  N/A

Vehicle

• Exterior of vehicle is clean and in good condition.

  Yes

  No

  N/A

• Interior of vehicle is clean and in good condition.

  Yes

  No

  N/A

• Vehicle is in good operating condition and is functioning correctly.

  Yes

  No

  N/A

Door Service

• Is the entrance manned / is there door service?

  Yes

  No

• TM opens guest's vehicle door in good time / when guest is ready (P.RD.09.002 A).

  Yes

  No

  N/A

• TM sincerely welcomes guest to the hotel with a local greeting and using the FULL property name (P.RD.09.002 A).

  Yes

  No

  N/A

• The luggage is promptly unloaded, and all pieces are accounted for (P.RD.09.002 A).

  Yes

  No

  N/A

• TM attaches luggage tag(s) and gives the tag(s) to the guest (P.RD.03.010).

  Yes

  No

  N/A

• Hotels doors are opened for guest (P.RD.09.002 A). Mark as N/A if doors automatic.

  Yes

  No

  N/A

• All Concierge / Bell / Security Team Members wear the correct PPE including a face mask that cover the nose and mouth. All PPE are uniform, clean and in good condition. (P.RD.07.005 - C)

  YES

  NO

  N/A

ONYX Clean

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Ecolab Oasis® 22 (or 146) Multi Quat sanitizer

  

• Ecolab Peroxide Multi-Surface Cleaner and Disinfectant.

  

• Ecolab 22 Multi Quat or Ecolab Peroxide Multi Surface Cleaner & Disinfectant in properly functioning Ecolab spray bottles with the correct Ecolab labels must be available. Mark as N/A if the property does not have Concierge/Bell services.

  YES

  NO

  N/A

• Concierge / Bell TMs disinfect guest's luggage handles. Mark as N/A for properties without Concierge / Bell services. (P.RD.07.005 - C)

  YES

  NO

  N/A

• Temperature scans are taken of each and every guest (adult - child - infant) without exception. The TM ask permission prior to doing so and announces result to the guest using good eye contact. If automated system then there must be an audible or visible alarm. Not applicable for AHM (P.RD.07.005 - B)

  YES

  NO

  N/A

• The temperature scanning facility is adequate and properly set up for the guest rate of flow.

  Yes

  No

  N/A

Check-In

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• All Reception TMs wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition.

  YES

  NO

  N/A

• All guests will be acknowledged warmly within 30 seconds upon approaching the Reception desk even if they have to queue and wait for assistance. (P.RD.03.001 B)

  Yes

  No

  N/A

• TM must greet guest and initiate check-in within 5 minutes of arrival.

  Yes

  No

  N/A

• For resort properties, the welcome ritual must be performed within 30 seconds of arrival at the Reception area. The welcome ritual will include a verbal welcome in the local language and serving a signature beverage. Moist refreshing towels are at the discretion of the property. However, the recommendation from Operations is to suspend until further notice. (P.RD.03.001 D). (Mark N/A for city hotels)

  Yes

  No

  N/A

• Check-in STARTED at (HH:MM):

• TM wipes counter with Ecolab 22 Multi Quat disinfectant at a dilution of 24ml/L (or Diversey equivalent) before offering service. (P.RD.03.001 B - E)

  YES

  NO

  N/A

• TM requests guest passport/ official ID (P.RD.03.001 E).

  Yes

  No

  N/A

• TM requests the guest's name and addresses the guest by name in a natural manner throughout the check-in procedure (P.RD.03.001 E).

  Yes

  No

  N/A

• The correct registration is promptly retrieved. The card should be presented to the guest on an approved check-in pad (P.RD.03.001 F).

  Yes

  No

  N/A

• The check-in pad is suitably clean, free of pen marks, and in good condition (P.RD.03.001 F).

  Yes

  No

  N/A

• Known registration details are printed on the registration card. Blank cards are never handed to guests except for walk-ins. (P.RD.03.001 F).

  Yes

  No

  N/A

• A SANITIZED, functioning branded pen is provided for the guest. The pen containers must be clearly labelled with "Sanitized" and "Used" to get the point. (P.RD.03.006 C).

  YES

  NO

  N/A

• ONYX Rewards members and repeat guest are recognized and welcomed back (P.RD.03.001 E). If guest is neither then mark as N/A.

  Yes

  No

  N/A

• TM accurately confirms the dates of stay and the check-out date (P.RD.03.001 E).

  Yes

  No

  N/A

• TM INDICATES room rate and does not verbally inform the guest (P.RD.03.001 F).

  Yes

  No

  N/A

• The room type, bed type and personal room preferences are confirmed (P.RD.03.001 E).

  Yes

  No

  N/A

• A working key(card) is cut, one per guest and provided in a key card holder WITHOUT room number. Room number is provided separately from keycard (P.RD.03.001 G).

  YES

  NO

  N/A

• The TM must be proactive in verbally explain the reasoning for providing the room key separately from the room number (P.RD.03.010 G).

  YES

  NO

  N/A

• TM requests luggage tag and informs guest that luggage will be delivered to the room (P.RD.03.010 E).

  Yes

  No

  N/A

• If rate includes breakfast, then breakfast options are explained to the guest (P.RD.03.010 E).

  Yes

  No

  N/A

• In lieu of a room orientation the Team Member will advise the guest regarding the following ONYX Clean program protocols: (P.RD.03.001 B - I)

• The TM explains the guest room sanitization protocols and ONYX Clean @ Every Step program.

  YES

  NO

  N/A

• The TM explains social distancing and mask wearing rules within the hotel’s public areas including the elevators.

  YES

  NO

  N/A

• The TM explains leisure facility restrictions and protocols including facility reservations.

  YES

  NO

  N/A

• Trays must be made of a material that is easily disinfected.

  

• Trays and/or tongs are always used, TM never has direct contact with guest. (P.RD.03.001 B - F)

  YES

  NO

  N/A

• TM (1) sincerely thanks guest for choosing hotel and (2) genuinely wishes guest a pleasant stay (3) by name. All three components must be completed for compliance. (P.RD.03.001 E)

  Yes

  No

  N/A

• Check-in COMPLETED at (HH:MM):

• Check-in is completed within 8 minutes (P.RD.03.001 E). Timing starts once procedure starts. Waiting time is excluded.

  Yes

  No

  N/A

• If the guest is not an ONYX Rewards member then the TM conducting the check-in must proactively explain the benefits and offer membership. (P.RD.03.001 D)

  Yes

  No

  N/A

• All Front Desk Team Members are in uniform, well-groomed with no body odor. Name tags must be correctly worn on the left pocket / chest. The name tag must have the TM's nickname. A trainee's name tag will have "Trainee" + person's nick name (Trainee John) (P.HR.03.GA.002)

  Yes

  No

  N/A

Rooming / Escort

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• TM provides directions to the elevator and DOES NOT escort the guest to the room. (ONYX Clean - Safety Management System 1.3)

  Yes

  No

  N/A

• Luggage is delivered to guestroom within 10 minutes of check-in completion (P.RD.09.003 A).

  Yes

  No

  N/A

• The TM delivering the luggage places the luggage outside and does not enter the room.

  YES

  NO

  N/A

• The room orientation is verbally performed at the door and must include: the property's smoking policy, emergency exit, the emergency exit plan, location of the room safe (P.RD.03.001 I)

  YES

  NO

  N/A

• TM offers guest further assistance then wishes guest a pleasant stay BY NAME. Must be both. (P.RD.03.001 I).

  Yes

  No

  N/A

• First room audited:

• Second room audited:

• Third room audited:

Exterior, Entrance & Foyer

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Is the ONYX Clean door seal apply to auditor's guestroom (sticker or hanger).

  YES

  NO

  N/A

• Does the QR code work?

  YES

  NO

  N/A

• The room number is properly mounted and in good condition (P.RD.05.009 A).

  Yes

  No

  N/A

• If room numbers are illuminated, all lights are working (P.RD.05.009 A). If not illuminated mark as N/A.

  Yes

  No

  N/A

• Both sides of the room door and the door frame are in good condition (S.RD.05.001).

  Excellent

  Good

  Average

  Poor

  N/A

• Both sides of the room door including the door frame are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• The door features a self-closing mechanism. The mechanism is properly set so that the door closes properly but does not slam. (P.RD.05.009 A)

  Yes

  No

  N/A

• A functional thumb turn security mechanism is located on the inside of the door as a double lock. (P.RD.05.009 A)

  Yes

  No

  N/A

• There is a door chain (or other security feature) and it is functioning (P.RD.05.009 A).

  Yes

  No

  N/A

• The door has a clean and functioning peephole with at least 160° visibility. Pin must be on top. (P.RD.05.009 A).

  Yes

  No

  N/A

• The emergency exit plan is prominently displayed in English on the back of the room door. The room number, room location and fire exits must be clearly illustrated (P.RD.05.009 A)

  YES

  NO

  N/A

• Drop seal

  

• The main entrance door includes a drop seal for sound-proofing. The seal must be in good condition (not crushed). (P.RD.05.009 A)

  Yes

  No

  N/A

Cleanliness & Upkeep

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Flooring (carpet, tile, wood) is in good condition (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Flooring (carpet, tile, wood - including the area under the bed) is clean (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Skirting / molding is clean and in good condition (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (incl. all vertical surfaces excl. windows), are free of dust and clean (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (incl. all vertical surfaces ex. windows) are in good condition, free of damage (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Ceiling, ceiling moldings and access panels are clean and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Air-conditioning vents are clean and in good condition. There is no mold build-up.

  Yes

  No

  N/A

• Interior of windows is clean, free of streaks / smudges and in good condition(S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Window frames and sills are clean and in good condition. (S.RD.05.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Exterior of the windows is suitably clean. When assessing windows keep in mind the season. Only mark down if grime build-up is significant and unsightly. (S.RD.05.001)

  Yes

  No

  N/A

• There are no insects in the room (alive or dead).

  Yes

  No

  N/A

• Does the room feature a balcony?

  Yes

  No

• There is a double locking system for balcony doors: the lock built-in to the door and a secondary lock such as latch at higher point (P.RD.05.009 I)

  YES

  NO

  N/A

• Mosaic Collection approved anti-collision decals are placed on all glass patio doors at 85 - 100cm and 140 - 160cm AFF (Above from Finished Floor) (P.RD.05.009 I - Take picture).

  Yes

  No

  N/A

• Notice Sample: "Please Do Not Leave Children Unattended on the Balcony" and "Please Keep Balcony Doors Locked When Not in Use"

  

• The balcony door must have the following notices: <br>"Please Keep Balcony Doors Locked When Not in Use"<br>"Please Do Not Leave Children Unattended on the Balcony"(P.RD.05.009 I).

  YES

  NO

  N/A

• Notices must be in dual languages: English and a second language per hotel market mix.

  YES

  NO

  N/A

• Balcony Area including floor, walls, ceiling, furniture and railing is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Balcony Area including floor, walls, ceiling, furniture and railing is clean.

  Excellent

  Good

  Average

  Poor

  N/A

Furniture, Fixtures & Equipment (FF&E)

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Desk is in good condition. Drawers operate smoothly. (Look at the desktop, sides and legs.)

  Excellent

  Good

  Average

  Poor

  N/A

• Desk is clean. Interior of drawers is neatly organized. (Look at the desktop, sides and legs.)

  Excellent

  Good

  Average

  Poor

  N/A

• Items / decoration on the desk and any other tables are neatly organized, clean and in good condition. Desks are not overly cluttered. (P.RD.05.009 F)

  Yes

  No

  N/A

• Desk chair is in good condition. (Look at legs, stem, frame and upholstery.)

  Excellent

  Good

  Average

  Poor

  N/A

• Desk chair is clean (Look at legs, stem, frame and upholstery.)

  Excellent

  Good

  Average

  Poor

  N/A

• Clean rubbish bin with disposable plastic bag or liner or hard plastic liner (P.RD.05.009 F).

  Yes

  No

  N/A

• Bedside tables (incl. drawers) are in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Bedside tables are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Coffee table is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Coffee table is clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Television stand / table / cabinet is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Television stand / table / cabinet is clean and drawers are neatly organized.

  Excellent

  Good

  Average

  Poor

  N/A

• All cables and wires are neatly arranged / hidden from guest view.

  Yes

  No

  N/A

• Sofa and lounge chair are in good condition. (Look at the legs, arms, upholstery, pillows and all sides of the frame).

  Excellent

  Good

  Average

  Poor

  N/A

• Sofa and lounge chair are clean (Look at the legs, arms, upholstery, pillows and all sides of the frame).

  Excellent

  Good

  Average

  Poor

  N/A

• There are sheer curtains or blinds.

  YES

  NO

  N/A

• The sheer curtains are in good condition and are the correct length (0.5cm - 1.5 cm from the floor)

  Excellent

  Good

  Average

  Poor

  N/A

• The sheer curtains are clean and not wrinkled. Shake the curtain and make sure there is no dust / fluff.

  Excellent

  Good

  Average

  Poor

  N/A

• There are blackout curtains (or blinds)

  YES

  NO

  N/A

• The blackout curtains FULLY block out sunlight.

  Yes

  No

  N/A

• The blackout curtains are in good condition and are the correct length (0.5cm - 1.5 cm from the floor)

  Excellent

  Good

  Average

  Poor

  N/A

• The blackout curtains are clean and neat.

  Excellent

  Good

  Average

  Poor

  N/A

• ALL light fixtures lamps / lights (including desk lamp) are functioning properly and in good condition.

  Yes

  No

  N/A

• ALL overhead or wall light fixtures lamps (including desk lamp) and lampshades are clean and free of dust / cobwebs etc.

  Yes

  No

  N/A

• All portions of the room are adequately and evenly lit. (MEP Performance Specification Manual C-6)

  Yes

  No

  N/A

Bed Area

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• There are no bed runners and decorative pillows on the bed until futher notice. (P.RD.05.004 B - F)

  YES

  NO

  N/A

• Four pillows are provided for a King size bed. <br>Two pillows are provided for a Twin size bed (P.RD.05.009 D)

  Yes

  No

  N/A

• Two types of pillows are provided: firm and soft. The soft pillow must be placed in front of the firm pillow (P.RD.05.009 D).

  Yes

  No

  N/A

• Pillows and pillowcases are clean, not lumpy and in good condition. Remove cover from pillow to inspect. (P.RD.05.009 D)

  Yes

  No

  N/A

• Non-allergenic pillow available on request or pillow menu provided (P.RD.05.009 D)

  Yes

  No

  N/A

• Duvet cover and duvet filling are in good condition.

  Yes

  No

  N/A

• Duvet cover and duvet filling are clean.

  Yes

  No

  N/A

• All bed linen is in good condition free of holes and frays.

  Yes

  No

  N/A

• All bed linen is clean, free from discoloration, stains and odor.

  Yes

  No

  N/A

• A mattress protector is provided. (P.RD.05.009 D)

  Yes

  No

  N/A

• The mattress protector is SUITABLY clean and in good condition.

  Yes

  No

  N/A

• The mattress is in good condition. It is supportive, firm and does not sag.

  Yes

  No

  N/A

• The mattress is clean. There are no stains, signs of mold or any unpleasant smells.

  Yes

  No

  N/A

• Bed rotation chart

  

• Mattresses are properly rotated and/or flipped every 3 months (see picture above) P.RD.05.009 D

  Yes

  No

  N/A

• The bed frame and headboard are clean and in good condition.

  Yes

  No

  N/A

• A Mosaic Collection Environmental card is located on the bedside table (P.RD.05.009 D)

  Yes

  No

  N/A

Disturbances

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Doorbell/ Do Not Disturb / Room Make-Up Request buttons/ door hangers are in good condition. Check button(s) and indicator(s) - Doorbell does not work when DND is on.

  Yes

  No

  N/A

• Lights from indicators and/or A/C control panels are not disturbingly bright (P.RD.05.009 D).

  Yes

  No

  N/A

• There are no disturbing noises generated from within the room (i.e. minibar, clocks, omit A/C noise) (P.RD.05.009 A)

  Yes

  No

  N/A

• There are no disturbing noises generated from within the hotel (i.e. noise from corridor or other guest rooms) (P.RD.05.009 A).

  Yes

  No

  N/A

• There are no noise problems generated from outside the hotel. (i.e. traffic / construction noises etc.) (P.RD.05.009 A).

  Yes

  No

  N/A

• First room audited:

• Second room audited:

• Third room audited:

Air-Conditioning

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Upon initial entry to the room the air-conditioning should be set no lower than 24°C (P.RD.05.009 A)

  Yes

  No

  N/A

• The air-conditioning is controlled by a wall mounted digital thermostat with adjustable temperature and fan speed that is easy to use and functioning properly. (P.RD.05.009 A)

  Yes

  No

  N/A

• If the air-conditioning control panel is LED, display light must disappears within 30 sec. after usage (P.RD.05.009 D) if not mark N/A

  YES

  NO

  N/A

• Measure the total noise in the room using the sound meter. First, adjust the A/C fan speed to low. Next, stand at the approximate middle of the room then take a measurement (30-40 dB is quiet, 41-50 dB is average, above 51 dB is loud).

  <40 dB

  41-50 dB

  >51 db

  N/A

Luggage Rack & Closet

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• A luggage rack is provided & there is sufficient space for at least 1 piece of luggage. Can be standalone or built-in. Request if not in-room. (P.RD.05.009 C)

  YES

  NO

  N/A

• The luggage rack is in good condition and suitably clean.

  Yes

  No

  N/A

• The exterior of the closet/wardrobe is clean and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The interior of the closet/wardrobe is clean and in good condition and neatly organized.

  Excellent

  Good

  Average

  Poor

  N/A

• There are 4 matching hangers in the closet (2 with clips and 2 without). Anti-theft models are not allowed. (P.RD.05.009 C.)

  Yes

  No

  N/A

• The hangers are clean and in good condition.

  Yes

  No

  N/A

• There is a functioning personal safe large enough to accommodate an 11" sized laptop computer (P.RD.05.009 A).

  YES

  NO

  N/A

• There are instructions for the safe. Pictogram is preferred but English text is also acceptable.

  Yes

  No

  N/A

• The interior and exterior of the safe are clean.

  Yes

  No

  N/A

• A flashlight is provided. It is functioning has sufficient power.

  Yes

  No

  N/A

• Laundry forms and a laundry bag are provided, clean and in good condition. If there are drawers then the forms should be placed in the drawer. (P.RD.05.009 C).

  Yes

  No

  N/A

• A non-stick, three way auto shut-off iron and ironing board are available upon request<br>The number of available ironing sets must at least be equal to 5% of the rooms (i.e. 100 rooms = 5 ironing sets) (P.RD.05.009 C).

  Yes

  No

  N/A

• All ironing supplies are functioning, clean and in good condition.

  Yes

  No

  N/A

Connectivity & Communications

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• One (1) functioning telephone is provided per room and two (2) telephones are provided for Executive Rooms, Suites and Residences (P.RD.05.009 D).

  YES

  NO

  N/A

• All telephones are in good condition, clean and free from dust.

  Yes

  No

  N/A

• The telephone's faceplate meets Mosaic Collection standards and must include room number, hotel name, hotel’s physical address and hotel contact details including telephone number and website (P.RD.05.009 D)

  YES

  NO

  N/A

• A telephone notepad and branded writing instrument must be set next to the phone, (P.RD.05.009 D)

  Yes

  No

  N/A

• The WiFi is functioning properly and is stable.

  Yes

  No

  N/A

• Electrical Safety Test sticker

  

• Property Electrical Safety Test stickers should be affixed in a discrete area so as to not be immediately visible to guests. (P.RD.05.009 B)

  Yes

  No

  N/A

• All portable electronics within the room must have a valid, not expired PAT stickers (such as TV, Kettle, Toaster, Hair dryer, Iron, Microwave, Portable lamp, DVD player, Electrical Safety box)

  Yes

  No

  N/A

Guest Services Directory

• There is an IPTV system showing available guest services or there is a QR code in lieu of the printed GSD? Mark as NO if there is a printed GSD placed in the room.

  YES

  NO

  N/A

• The IPTV / QR code works properly.

  YES

  NO

  N/A

• Sufficient Information is provided in the various subsections.

  Yes

  No

  N/A

• There are no errors (factual, spelling or grammatical).

  Yes

  No

  N/A

• A full and updated Guest Services Directory is provided (P.RD.01.005 A).

  YES

  NO

  N/A

• The GSD is in English (other languages may be available but not necessary (P.RD.01.005 A).

  Yes

  No

  N/A

• The GSD is clean and in good condition. There are no stains, discoloration, creases or other damage on the exterior and interior of the GSD. (Take picture if there are any issues).

  Yes

  No

  N/A

• GSDs must include the following: Guest Services, Culinary, In-Room Dining Menu, Spa (if available), a map of the Resort (Resort properties only), Safety & Security, Social Responsibility (P.RD.01.005 A)

  Yes

  No

  N/A

• GSDs may not include advertising of non-property services and must not include a GENERIC welcome letter by the GM. (P.RD.01.005 A).

  Yes

  No

  N/A

• There are no inaccuracies noted.

  Yes

  No

  N/A

Entertainment Facilities

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• The television is a flat panel type of television. It is functioning, in good condition and clean.

  Yes

  No

  N/A

• TV Channel list - except IPTV properties. For IPTV channel list must be on TV. (P.RD.01.001 A & P.RD.05.009 F)

  Yes

  No

  N/A

• The television channel list is accurate (on paper or on TV - correct number and channel name, no misspelling). (P.RD.01.001 D)

  Yes

  No

  N/A

• The channel selection must include at least 1 English language channel and another foreign language channel according to geosource.

  Yes

  No

  N/A

• All TV channels have HD reception and sound.

  Yes

  No

  N/A

• There shall be no religious text in the guest room. (P.RD.01.005 C)

  YES

  NO

  N/A

Minibar & Kiosk

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• The minibar refrigerator is functioning. If the room features a kitchen then select to audit either the minibar or the kitchen refrigerator. If the room has both then audit both.

  YES

  NO

  N/A

• The interior and exterior of the minibar refrigerator is clean and in good condition.

  Yes

  No

  N/A

• The minibar is neatly set up.

  Yes

  No

  N/A

• The minibar is sufficiently cold. (The interior of the minibar should be 3°C to 10°C (37.4°F - 50°F) measured at the back. (P.FB.04.002 D).

  Yes

  No

  N/A

• A functioning electric kettle is provided and there is a convenient power socket located nearby (P.FB.04.002 C).

  YES

  NO

  N/A

• The kettle is dry

  Yes

  No

  N/A

• The kettle is clean and free from calcium residues.

  Yes

  No

  N/A

• 1 x complimentary bottles of water per day per pax. The number of the water should depend on the capacity of the room. Bottles may be in the bathroom. (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 2 x water glasses with coaster (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 2 x coffee mugs (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 2 x Teaspoons (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 1 bags each of green and black tea (approved brands in a size that fits the tray) (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 2 x Instant coffee, any brand (P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• 2 x Non-dairy Creamer (or milk)<br>2 x Brown sugar sachets<br>2 x White sugar sachets<br>2 x Artificial sweeteners <br>(P.RD.05.009 E & P.FB.04.002 C).

  Yes

  No

  N/A

• First room audited:

• Second room audited:

• Third room audited:

Upkeep & Cleanliness

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• The bathroom door is clean and in good condition.

  Yes

  No

  N/A

• The flooring is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The flooring is clean and free from hair.

  Excellent

  Good

  Average

  Poor

  N/A

• Walls are in good condition. There are no cracks, chip marks or dents.

  Excellent

  Good

  Average

  Poor

  N/A

• Walls are clean and free of watermarks, stains, discoloration and cobwebs.

  Excellent

  Good

  Average

  Poor

  N/A

• Ceiling is clean and in good condition. Free of stains and water damage. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Mirrors and frames are in good condition. There are no tarnish marks.

  Yes

  No

  N/A

• Mirrors and frames are clean, free of dust and streaks.

  Yes

  No

  N/A

• Bathroom is effectively ventilated with an exhaust fan or central ventilation system that removes odor and moisture from the air. Ventilation grid is suitably clean and free of dust. (P.RD.05.009 G - Take picture).

  Yes

  No

  N/A

• All the lights in the bathroom are working and there is sufficient light to apply makeup / shave (P.RD.05.009 G).

  Yes

  No

  N/A

• A wastebasket with a lid is provided. It is clean and in good condition. (P.RD.05.009 G)

  Yes

  No

  N/A

• The vanity top is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The vanity top is clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Sink is clean, in good condition, dry & free of hair.

  Excellent

  Good

  Average

  Poor

  N/A

• Sink plug / hole is free of hair. (Take picture)

  Yes

  No

  N/A

• All vanity counter plumbing fixtures (taps - faucets - mixers) are functioning correctly.

  YES

  NO

  N/A

• All vanity counter plumbing fixtures (taps - faucets - mixers) are clean, well-polished and in good condition.

  Yes

  No

  N/A

• Toilet unit is functioning and in good condition. (Take picture from above with lid closed)

  Yes

  No

  N/A

• Toilet unit is clean and free of odor. (Take picture from above with lid closed and picture from below showing the stem).

  Yes

  No

  N/A

• Bidet Hose is functioning and in good condition. The spray head is free of mold and calcium. If none then mark as N/A. (Take picture of the spray head).

  Yes

  No

  N/A

• There are no foul odors lingering in the toilet area.

  Yes

  No

  N/A

• Minimum two (2) rolls of toilet paper are available.

  Yes

  No

  N/A

• Toilet Paper Folding Method

  

• Toilet paper holder is clean, and the paper is neatly folded to a point/diamond shape (S.RD.05.001 - Take picture).

  Yes

  No

  N/A

• Is there a shower unit?

  Yes

  No

• The shower unit (shower door, wall and floor) is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The shower unit (shower door, wall and floor) is clean, dry and free from white residue.

  Excellent

  Good

  Average

  Poor

  N/A

• Is there a bathtub?

  Yes

  No

• Bathtub and surrounding area are in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Bath tub and surrounding area are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Tempered safety glass certification

  

• Shower door and all glass panels in the bathroom are tempered safety glass and have certification etched on the glass panel

  YES

  NO

  N/A

• All shower and bath plumbing fixtures (shower head - taps - faucets - mixers) are functioning correctly.

  YES

  NO

  N/A

• All shower and bath plumbing fixtures (shower head - taps - faucets - mixers) are clean, well-polished and in good condition.

  Yes

  No

  N/A

• All grouting in shower & bath area are in good condition - no chips, or missing pieces.

  Yes

  No

  N/A

• All grouting in shower & bath area are clean (no discoloration, no mold).

  Yes

  No

  N/A

• All drainage is efficient and free of debris.

  Yes

  No

  N/A

• All fittings including handrails, mirrors and hooks are well fixed, clean and in good condition.

  Yes

  No

  N/A

• There are no insects in the bathroom (alive or dead).

  Yes

  No

  N/A

Facilities & Amenities

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Hair Dryer is provided, clean, functioning and in good condition. (P.RD.05.009 H)

  YES

  NO

  N/A

• Hair Dryer must minimum 1800 watts (P.RD.05.009 H)

  Yes

  No

  N/A

• If there are electrical sockets in the bathroom then they must be either waterproof sockets or sockets with covers. Low voltage shaving socket are acceptable.

  Yes

  No

  N/A

• 2 x Drinking glasses (P.RD.05.009 G - Take picture).

  Yes

  No

  N/A

• 2 x Bath towels<br>2 x Hand towels<br>1 x Bathmat<br>(P.RD.05.009 G)

  Yes

  No

  N/A

• All towels provided are in good condition including touch. Towels must be plush not rough.

  Yes

  No

  N/A

• All towels provided are clean. (P.RD.05.009 G).

  Yes

  No

  N/A

• If a Bathroom scale is available then it is clean, functioning and in good condition. If not available in the room, request one. (P.RD.05.009 G).

  Yes

  No

  N/A

• Toiletries are presented in an amenity tray. Trays and contents must be clean and in good condition (P.RD.05.009 H - Take picture).

  Yes

  No

  N/A

• Amenity tray: <br>Shower cap<br>Wrapped cotton buds<br>Sanitary bag

  Yes

  No

  N/A

• Tissue box with 2-ply facial tissues. (P.RD.05.009 G).

  Yes

  No

  N/A

• 1 Shampoo & Conditioner or Conditioning shampoo<br>1 Body wash<br>1 Hand bar soap or Liquid soap in pump bottle<br>(P.RD.05.009 G - Take picture).

  Yes

  No

  N/A

• On request items:<br>Toothbrush sets with toothpaste x 2<br>Shaving kit (razor & cream)<br>Body lotion<br>Laundry detergent<br>Rubber bath mat<br>Feminine hygiene products etc.<br>Weighing scale<br>(P.RD.05.009 G)

  Yes

  No

  N/A

Shower / Bath Water Quality

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Test site is in the room the auditor stays in.

• Water PRESSURE in the bathroom is sufficiently strong, constant and easily adjustable.

  Yes

  No

  N/A

• Water TEMPERATURE is easily adjustable. To be assessed in the room that the auditor is staying in.

  Yes

  No

  N/A

• Water temperature is constant.

  Yes

  No

  N/A

• Instantaneous Inline Water Heater

  

• The hot water (fully hot, no cold mix) must be at least 55°C. Turn on water for 60 seconds before measurement. Not applicable for instantaneous inline water heater

  Yes

  No

  N/A

• Water runs clear has no unpleasant odor. To be assessed in the room that the auditor is staying in.

  Yes

  No

  N/A

• Drainage is efficient. Water does not pool.

  Yes

  No

  N/A

• Bathroom floor is not overly wet after a shower / bath.

  Yes

  No

  N/A

Telephone Call -

• This call is linked to

• Time of call

• The line was answered in 3 rings by a Team Member

  Yes

  No

  N/A

• The greeting of "[Salutation] + [Department name] + "How may I help you (or similar)" is used. "Good morning, this is Guest Services How may I help you?", "สวัสดีค่ะ [ชื่อแผนก] ยินดีให้บริการค่ะ"

  Yes

  No

  N/A

• Greeting is clearly spoken.

  Yes

  No

  N/A

• Caller is not on hold for more than 15 seconds. The hold must be announced and thanked for.

  Yes

  No

  N/A

• Team Member is polite and efficient.

  Yes

  No

  N/A

Wakeup Calls (P.RD.03.017) -

• You must perform at least TWO wake up call test.

Wake Up Call -

• Requested wake up time

• Did TM reconfirm wake-up time?

  Yes

  No

  N/A

• Did TM wish guest a good night? (local language acceptable)

  Yes

  No

  N/A

• Time wakeup call received.

• The wakeup call is delivered within ±3 minutes of the requested time?

  Yes

  No

  N/A

Housekeeping Maid Services

• You must audit at least TWO daily maid services. If there is an option to request a turndown then you must do so at least once.

Daily Maid Service -

• Time (approximate) service performed

• Housekeeping carts are neat and tidy; no stacking of dirty linens and rubbish on the carts

  Yes

  No

  N/A

• Housekeeping TM closes or blocks the door while in the room and hangs a sign on the doorknob indicating the room is in the process of being serviced

  Yes

  No

  N/A

• Bed is neat & tidy and completely clear of hotel items

  Yes

  No

  N/A

• Room smells fresh

  Yes

  No

  N/A

• All used coffee / tea facilities, glasses, ashtrays, wastebaskets cleaned & tidied. All eating utensils, dishware and flatware are sanitized.

  Yes

  No

  N/A

• Room tidied

  Yes

  No

  N/A

• Room temperature is not changed by staff

  Yes

  No

  N/A

• Laundry bags & cards replenished (if applicable)

  Yes

  No

  N/A

• Guest's clothing is neatly folded (if applicable)

  Yes

  No

  N/A

• Guest's shoes placed tidily (if applicable)

  Yes

  No

  N/A

• Guest's personal items left on desk are untouched

  Yes

  No

  N/A

• Cash in room is left untouched

  Yes

  No

  N/A

• TV switched-off at remote. Remote is returned to the box (if applicable.

  Yes

  No

  N/A

• Sheer curtains are neatly closed (if applicable)

  Yes

  No

  N/A

• Bathroom is tidied and towels handled according to guest's wishes (keep or change)

  Yes

  No

  N/A

• Personal toiletries are neatly organised

  Yes

  No

  N/A

• Used hotel toiletries and amenities are replenished (if applicable)

  Yes

  No

  N/A
Turndown Service -

• Time (approximate) service performed

• Service is completed before 21:30 unless otherwise requested

  Yes

  No

  N/A

• Housekeeping carts are neat and tidy; no stacking of dirty linens and rubbish on the carts

  Yes

  No

  N/A

• Housekeeping TM closes or blocks the door while in the room and hang sign on doorknob indicating room is in process of being serviced

  Yes

  No

  N/A

• Bed is neatly turned down and completely clear of hotel items

  Yes

  No

  N/A

• One drinking glass and one bottle of water is placed on bedside table per occupant

  Yes

  No

  N/A

• Room smells fresh

  Yes

  No

  N/A

• Blackout curtains are drawn unless night view is spectacular then there is the option to leave them open.

  Yes

  No

  N/A

• Room tidied

  Yes

  No

  N/A

• Room temperature is not changed by staff

  Yes

  No

  N/A

• Entry hall light and bedside lights are turned on

  Yes

  No

  N/A

• All used coffee / tea facilities, glasses, ashtrays, wastebaskets cleaned & tidied

  Yes

  No

  N/A

• Guest's clothing is neatly folded

  Yes

  No

  N/A

• Guest shoes placed tidily

  Yes

  No

  N/A

• TV switched-off at remote and remote is returned to the box.

  Yes

  No

  N/A

• Staff fixes malfunctioning light bulb

  Yes

  No

  N/A

• Cash left in room is discreetly handled

  YES

  NO

  N/A

• Bathroom tidied and towels handled according to guest wishes.

  Yes

  No

  N/A

• Personal toiletries are neatly organised

  Yes

  No

  N/A

Laundry / Pressing (P.RD.06.001)

• Send a maximum of 2 garments for regular cleaning. NO DRY CLEANING. Be sure to leave a small currency note or small item inside the garment pocket.

• Audit laundry services?

  Yes

  No

• The property offers "Regular" (next day) and "Same Day" services

  Yes

  No

  N/A

• Express one hour pressing service is offered

  Yes

  No

  N/A

• Laundry / pressing services are available 7 days a week.

  Yes

  No

  N/A

• Laundry form clearly shows return times.

  Yes

  No

  N/A

• During telephone conversation TM provides estimated return time. If NO also mark telephone section as inefficient.

  Yes

  No

  N/A

• TM picking up the garment bag reconfirms estimated return time. If time provided different from telephone call then mark as NO.

  Yes

  No

  N/A

• Estimated time of return:

• Approximate time garment(s) returned:

• Garments are returned within the estimated time.

  Yes

  No

  N/A

• Garments are properly cleaned and returned according to instructions (on hanger or folded).

  Yes

  No

  N/A

• Minor damage on garment is repaired (missing button). Make N/A if no damage.

  Yes

  No

  N/A

• Garments returned on hangers are covered (garment bag should be made of biodegradable material).

  Yes

  No

  N/A

• Garments returned folded are placed in a basket and covered.

  Yes

  No

  N/A

• All Polymarks, laundry labels, tags and stables are removed from the garment.

  Yes

  No

  N/A

• Small item or currency left in/on the garment is returned.

  YES

  NO

  N/A

Housekeeping Item Request (T.RM.02.02.01)

• Request for a hotel item from housekeeping such as towels, more water, more tea, cutlery etc.

• Audit Housekeeping item request?

  Yes

  No

• During the call the TM repeats the guest request to ensure that all details have been obtained.

  Yes

  No

  N/A

• TM provides an estimated when item will be delivered.

  Yes

  No

  N/A

• Estimated delivery time

• Time item delivered to room

• The item delivered to the room within 20 minutes.

  Yes

  No

  N/A

• The correct item is delivered to room.

  Yes

  No

  N/A

• Team member delivering item is well groomed / uniform in good condition

  Yes

  No

  N/A

Maintenance Request

• If there is a genuine issue then make a maintenance request. If there is no issue then you may loosen a lightbulb and call for it to be repaired.

• Audit maintenance request?

  Yes

  No

• Description of problem reported

• Time of call:

• Time TM arrived to the room

• TM arrives to the room within estimated time stated during call or if time not stated within 20 minutes of the call.

  Yes

  No

  N/A

• TM wears gloves while fixing the problem.

  Yes

  No

  N/A

• TM is able to satisfactorily fix the issue or provide feedback within in 15 minutes of arrival. If not then the TM escalates and management resolves the issue(s) in a timely and satisfactory manner.

  YES

  NO

  N/A

Information Request

• Call the hotel from an outside line and ask for some general information about the hotel such as how far it is from the airport (or another location), are there handicap friendly rooms / parking / ramps available, is there a business center / children's pool, etc.

• Audit information request?

  Yes

  No

• For purposes of this audit questions will be limited to general questions. Input the question asked:

• The question is knowledgeably answered in a professional manner.

  Yes

  No

  N/A

• TM proactively and intelligently provides more information or ask follow-up questions (I.E. airport distance - transfer, handicap rooms - reservation, business center - sales, etc.)

  Yes

  No

  N/A

F&B Information Request (in person)

• Visit to the Concierge / Bell / Front Desk and ask for a recommendation for a specific cuisine. I.E. "I would like to try some Thai street food this evening. What do you recommend?"

• Audit F&B information request?

  Yes

  No

• Concierge / TM able to recommend restaurant for requested cuisine

  Yes

  No

  N/A

• Concierge / TM offers to make a booking

  Yes

  No

  N/A

• Concierge / TM verbally and accurately reconfirms the booking

  Yes

  No

  N/A

• Concierge / TM provides guest with smartly printed booking information & restaurant location

  Yes

  No

  N/A

• Upon arrival at restaurant, booking details were correct

  Yes

  No

  N/A

• Concierge / TM offers to arrange transportation / assists with directions

  Yes

  No

  N/A

• Concierge / TM has friendly & helpful MANNER

  Yes

  No

  N/A

• Concierge's / TM's recommendation(s) & restaurant experience is according to guest request.

  Yes

  No

  N/A

Connectivity / Technical Assistance

• Conduct this test only if there is difficulty getting connected to the hotel's WiFi.

• Audit connectivity / technical assistance?

  Yes

  No

• Call is handled efficiently and professionally. The caller is not transferred

  Yes

  No

  N/A

• Time TM arrive in-room or call to give assistance (if applicable)

• Connection successfully established (with either telephone assistance or in person assistance)

  Yes

  No

  N/A

• Time connection established:

• Connection established within 15 minutes (of initial call)

  Yes

  No

  N/A

Lost Key Replacement (P.RD.03.003)

• Ask for a replacement key from the Front Desk. Try the late shift.

• Audit lost key replacement?

  Yes

  No

• TM positively confirms the ID of the person requesting the key (ID card / passport vs registration card)

  YES

  NO

  N/A

• TM enters the incident into the Lost Key Log (manual or digital) and asks the guest to sign a form acknowledging the lost key and issue of a new key.

  Yes

  No

  N/A

• TM will void all keys associated with the room and ADVISE the guest that all keys issued during check-in are now invalid.

  Yes

  No

  N/A

• New keys (1 or 2) will be cut and provided in a standard key envelope WITHOUT internet login slip.

  Yes

  No

  N/A

• During transaction TM is polite and addresses guest by name.

  Yes

  No

  N/A

Guestroom Number Confidentiality

• Place an external call into the hotel. Using any means necessary attempt to get the room number from the TM. If TM offers to take a message be sure to include a specific name and telephone number so accuracy of the message can be checked.

• Audit guestroom number confidentiality?

  Yes

  No

• TM politely refuses to divulge room number

  YES

  NO

  N/A

• TM offers to connect caller to guest room or take a message

  Yes

  No

  N/A

• If TM takes a message then the message is neatly and accurately delivered within 30 minutes of the call.

  Yes

  No

  N/A

Access via Housekeeping

• Auditor will approach a random Housekeeping team member and ask them to open a guestroom door.

• Audit guestroom access via Housekeeping?

  Yes

  No

• Housekeeping staff ALWAYS declines & politely asks the guest to contact the Front Desk for assistance.

  YES

  NO

  N/A

• Staff is well groomed / uniform in good condition

  Yes

  No

  N/A

Assistance with the Safe

• Place 5 items into the safe. Make sure to include a variety of bank notes as well as other other small valuables.

• Audit assistance with safe?

  Yes

  No

• Time of call:

• Time response team arrives to room:

• The response team consisting of a TECHNICIAN and a hotel approved WITNESS arrive to the room within 20 minutes of the call.

  Yes

  No

  N/A

• The Witness takes video of all the proceedings. Check video to make sure that the verbal consent to have the safe opened, the opening of the safe and inventory are clearly shown. Video should start before TM knocks on the door.

  YES

  NO

  N/A

• The response team brings the guest's registration form to confirm the guest's ID (compare against Photo ID & Signature)

  YES

  NO

  N/A

• Once the safe is opened a Technician immediately asks permission to take a picture of the contents inside without touching anything. Check photo to ensure that it clearly shows everything in the safe as it was.

  Yes

  No

  N/A

• The Technician will ask the guest to take out all the items and place them on the bed/desk. The Technician will FULLY describe all the items in the safe on the Guestroom Safe Inventory form (i.e. currency will be listed by bill - THB 1000 x 1). The TM WILL NOT touch the safe's contents at any time.

  Yes

  No

  N/A

• The Technician asks the guest to sign for the contents and the service rendered.

  Yes

  No

  N/A

• Before departing the team offers further assistance and bids the guest farewell.

  Yes

  No

  N/A

Exterior, Parking & Entrance

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• All exterior hotel signage including street level and building top are in good condition and appear clean (P.RD.05.012 A - Take pictures of all signage).

  Excellent

  Good

  Average

  Poor

  N/A

• Overall appearance of the exterior of all buildings. Look for cracks, weather marks, discoloration. (P.RD.05.012 A - Take general pictures of all sides of main building and any issues uncovered).

  Excellent

  Good

  Average

  Poor

  N/A

• Is parking provided?

  Yes

  No

• Is parking provided by a third party vendor?

  Yes

  No

• Parking pavement, parking structure, striping, driveways, and pedestrian areas are clean and free of debris (P.RD.05.012 A - Take picture).

  Yes

  No

  N/A

• Parking pavement, parking structure, driveways, and pedestrian areas are in good condition, no uneven sidewalks.

  Yes

  No

  N/A

• Parking area provides directional signage to hotel and disclaimer on liability limits per brand graphic standards (P.RD.05.012 A - Take picture). There should be multiple signs to encompass all areas.

  Yes

  No

  N/A

• Traffic at guest drop-off area is well controlled, there is no congestion noted. (P.RD.05.012 A - Take pictures if there are any issues).

  Yes

  No

  N/A

• The main hotel entrance is clean and tidy. Walkways, walls and surround are free of stains, rubbish and debris.

  Excellent

  Good

  Average

  Poor

  N/A

• The main hotel entrance is in good condition. No cracks, chips or other damage. (Take pictures if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Hotel doors operate smoothly and are clean. Glass is free of smudges, fingerprints and stains. (Take pictures if there are any issues).

  Yes

  No

  N/A

• All glass doors have anti-collision die-cut vinyl graphics affixed to the pane at two levels: 150 cm and 80 cm AFF. (P.RD.05.012 A)

  Yes

  No

  N/A

• All entrances with more then 3 steps must have a hand rail (one side is sufficient)

  Yes

  No

  N/A

• Handrails and other fixtures are well attached and not loose. Mark as N/A if no fixtures are available.

  Yes

  No

  N/A

• Ash urns are located sufficiently far enough away from entrance to minimize occurrence of smoke in the area of the hotel entrance. Ash urns are clean with <br> no more than 5 cigarettes and sand filtered. (P.RD.01.004 B & P.RD.05.012 A).

  Yes

  No

  N/A

• Landscaping is free of weeds and debris and well-manicured. For mix use buildings the hotel responsibility will extend to all areas accessible to guests. (P.RD.05.012 A - Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• If flags are flown (State/Province, Country, Mosaic Collection) per local and/or national protocol, they are clean and in good condition. (If none mark as N/A)

  Yes

  No

  N/A

ONYX Clean - Entrance

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• There are NO entry points that do not have a temperature screening station (check carpark entrances & meeting facility entrances).

  YES

  NO

  N/A

• Stanchions

  

• All hotel entrances have separate entry and exit points. Stanchions can be used to achieve separation. (P.RD.05.012 B - D & P.RD.07.005 - A)

  Yes

  No

  N/A

• Amari - OZO - Shama - Saffron Collection - Mosaic Collection

  

• All entry and exit points are correctly signed using branded "In" & "Out" signage, see samples above.(P.RD.05.005 A & P.RD.07.005 - A)

  Yes

  No

  N/A

• Two part disinfection mat

  

• All guest entrances must have a disinfection mat wide enough to cover the entrance (2 part: disinfection & drying) (P.RD.07.005 C)

  Yes

  No

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.RD.07.005 - A)

  Yes

  No

  N/A

• Signage sample

  

• Branded ONYX Clean @ Every Step signage is clearly posted near the entrance near the temperature screening station. See samples above (P.RD. 07.005 - A)

  YES

  NO

  N/A

• Temperature screening systems

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. See samples above. (P.RD. 07.005 - B)

  YES

  NO

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 60 seconds of request. (P.RD. 07.005 - B).

  YES

  NO

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD. 07.005 - C).

  YES

  NO

  N/A

• Thai Chana QR Code Sample

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted. Mark as N/A if no contact tracing in your country. See sample above. (P.RD. 07.005 - A).

  Yes

  No

  N/A

• Emergency contact sheet

  

• Emergency contact numbers including: hospital, ambulance, fire & rescue, police, poison control and animal control as well as other Covid-19 resources are readily available. Information must be printed and accessible within 30 seconds. Mark as NO if document is not provided within 30 seconds (P.RD.07.005)

  Yes

  No

  N/A

• Human temperature range

  

• ALL TMs know how to properly use handheld temperature scanning equipment and can list the normal human temperature range of 36.4°C – 37.5 °C. Any wrong answer results in a FAIL. (P.RD.07.005 - B)

  YES

  NO

  N/A

• All FO TMs are able to explain the procedure for guests who are over the temperature limit. [Wait 10 minutes, re-test. After second failure offer assistance to healthcare provider]. Not applicable for AHM (P.RD.07.005 - B)

  Yes

  No

  N/A

Exterior Evening Lighting

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Exterior signage is fully illuminated at night and unobstructed. (P.RD.05.012 A - Take picture of all signage).

  Yes

  No

  N/A

• All exterior building lights are in working condition including backlit signs and parking and driveway signs. (P.RD.05.012 A - Take general picture and specific fused bulbs if necessary).

  Yes

  No

  N/A

• Parking lots, sidewalks, and all other exterior public areas are well-lit - day and night (P.RD.05.012 A)

  Yes

  No

  N/A

Lobby

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Flooring (tile - carpet - stone) is clean and free of marks and stains. (P.RD.01.015 B)

  Excellent

  Good

  Average

  Poor

  N/A

• Flooring (tile - carpet - stone) is in good condition. There are no chips, cracks or loose tiles.

  Excellent

  Good

  Average

  Poor

  N/A

• The walls and all vertical surfaces (partitions, columns, etc.) are clean and clear of marks and stains. (P.RD.01.015 B)

  Excellent

  Good

  Average

  Poor

  N/A

• The walls and all vertical surfaces (partitions, columns etc.) are in good condition. There are no chips, cracks or missing pieces.

  Excellent

  Good

  Average

  Poor

  N/A

• Windows, mirrors, glass structures and other reflective surfaces are clean, in good condition and well-polished.

  Excellent

  Good

  Average

  Poor

  N/A

• The ceiling (including ventilation / air-conditioning grids and access hatches) is clean and in good condition and free from damage.

  Excellent

  Good

  Average

  Poor

  N/A

• All lights in the lobby including ceiling lights, wall mounted lamps, table lamps and floor lamps are functioning and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• All light housings in the lobby are clean. There are no cobwebs or fluff present.

  Excellent

  Good

  Average

  Poor

  N/A

• Lobby chairs and sofas are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Lobby chairs and sofas are in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• Furniture such as tables, decorative elements and display stands is clean, free of stains and discoloration.

  Excellent

  Good

  Average

  Poor

  N/A

• Furniture such as tables, decorative elements and display stands is in good condition. There are no scuff marks, chips or other damage.

  Excellent

  Good

  Average

  Poor

  N/A

• Free of charge high-speed WIRELESS internet access is available in the Lobby (P.RD.01.015 & P.RD.04.003).

  Yes

  No

  N/A

• Digital signage listing the day's events is prominently displayed in the lobby. When no events are scheduled, Mosaic Collection content is displayed. Mark N/A if there is no digital signage. (P.RD.01.015 L)

  Yes

  No

  N/A

• Digital signage is clean and in good condition.

  YES

  NO

  N/A

• The Front Desk counter is clean.

  Excellent

  Good

  Average

  Poor

  N/A

• The Front Desk counter is in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• All Front Desk stations are equipped to handle check-in, check-out and monetary transactions.

  Yes

  No

  N/A

• ONYX Rewards Program countertop display (brochures) is present in the check-in area. It is clean and in good condition (P.RD.01.015 H)

  YES

  NO

  N/A

ONYX Clean - Lobby

• Social distancing & Arrow markers

  

• Directional and social distancing markers are properly positioned on the lobby area floor. (P.RD.03.001 B - D)

  Yes

  No

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All Front Desk stations must have hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. (P.RD.03.001 B - E, for OKP use Diversey products)

  YES

  NO

  N/A

• All lobby area Team Members wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. (P.RD.03.001 B - E).

  YES

  NO

  N/A

• Ecolab Oasis® 22 (or 146) Multi Quat sanitizer

  

• Ecolab Oasis® 22 (or 146) Multi Quat sanitizer at a dilution of 24 ml/L in a properly labeled and correctly functioning Ecolab Spray bottle is available at the Front Desk stations, at least 1 bottle per 2 stations. (P.RD.03.001 B - E).

  YES

  NO

  N/A

• There must be at least one blue cloth per Front Desk station. (P.RD.03.001 B - E).

  Yes

  No

  N/A

• The must be a SIGNED box for sanitized keys and used keys. (P.RD.03.001 B - G).

  YES

  NO

  N/A

Guestroom Elevators

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Are there any guestroom elevators?

  Yes

  No

• Elevator Number/Code

• Exterior doors, frames and indicators are clean, functioning and in good condition. (P.RD.05.012 C)

  Excellent

  Good

  Average

  Poor

  N/A

• Exterior call buttons are functioning, clean and in good condition.

  Yes

  No

  N/A

• Interior doors and frames are clean and in good condition. (P.RD.05.012 C)

  Excellent

  Good

  Average

  Poor

  N/A

• Interior call buttons and indicators are functioning, in good condition and clean. (P.RD.05.012 C)

  Yes

  No

  N/A

• All elevators have handicap friendly features such as lowered button panels and voice announcements.

  Yes

  No

  N/A

• Security access control is functioning ("N/A" for Resort properties if elevator has none). The key must be able to only access one designated floor. If multiple floors can be selected, then mark as NO.

  YES

  NO

  N/A

• All facilities are clearly signed. The marking can either be next to the buttons or on a separate panel. (P.RD.05.012 C)

  Yes

  No

  N/A

• All promotional paraphernalia is up to date, clean and in good condition including the frame. If illuminated, all lights must be working. (P.RD.05.012 C)

  Yes

  No

  N/A

• Interior of elevator (walls, ceiling and floor) is in good condition. (P.RD.05.012 C - Take picture).

  Excellent

  Good

  Average

  Poor

  N/A

• Interior of elevator (walls, ceiling and floor) is clean. (P.RD.05.012 C - Take picture).

  Excellent

  Good

  Average

  Poor

  N/A

• There is no unpleasant noise or shaking and the temperature is comfortable.

  Yes

  No

  N/A

• There is no unpleasant smell or over scenting in the elevator. (P.RD.05.012 C)

  Yes

  No

  N/A

ONYX Clean - Elevators

• Mask sticker

  

• There is a mask sticker placed in the elevator or around the lobby level elevator landing. (P.RD.05.012 B - E)

  YES

  NO

  N/A

• All elevators (guest and service) must have social distancing markers at the lobby elevator landing and interior. (P.RD.05.012 B - E)

  YES

  NO

  N/A

• The elevator limits sign must be one of the following.

  

• A sign must be placed in the guest elevator advising the maximum number of people for each elevator. Number depends on max elevator occupancy. See sample above (P.RD.05.012 B - E)

  YES

  NO

  N/A

• A hand sanitizer dispenser must be placed INSIDE each elevator. The container must be sufficiently full. (Automated dispenser containers must be completely used before replacing). (P.RD.05.012 B - E)

  YES

  NO

  N/A

Guestroom Corridor

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• First floor assessed

• Second floor assessed

• Area in front of elevator landings is clean. (P.RD.05.012 D)

  Excellent

  Good

  Average

  Poor

  N/A

• Fire Escape Information is posted near the elevator landing area.

  YES

  NO

  N/A

• Directions signage to rooms are clear and in good condition. (P.RD.05.012 D)

  Yes

  No

  N/A

• Fire exits are well indicated and illuminated. (P.RD.05.012 D)

  YES

  NO

  N/A

• Flooring (carpet - tile - parquet) in good condition. (P.RD.05.012 D)

  Excellent

  Good

  Average

  Poor

  N/A

• Flooring (carpet - tile - parquet) is clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (including molding & skirting) are in good condition. (P.RD.05.012 D)

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (including molding & skirting) are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• Ceiling including air-conditioning and ventilation grids are in good condition. (P.RD.05.012 D)

  Excellent

  Good

  Average

  Poor

  N/A

• Guestroom doors and frames are clean and in good condition. (P.RD.05.012 D).

  Excellent

  Good

  Average

  Poor

  N/A

• Service doors and frames are suitably clean and in usable condition. (P.RD.05.012 D).

  Yes

  No

  N/A

• Décor such as plants, artwork and pictures are clean and in good condition. (P.RD.05.012 D).

  Excellent

  Good

  Average

  Poor

  N/A

• Windows, frames and curtains are clean. If there are no windows, then mark as N/A. (P.RD.05.012).

  Yes

  No

  N/A

• Lighting is sufficient. All lights are in good condition. If some lights are switched off to save energy but the lighting is still sufficient, mark as Yes. (P.RD.05.012 D).

  Yes

  No

  N/A

• All lights and housings are clean. (P.RD.05.012 D).

  Yes

  No

  N/A

• All corridor(s) including smoking floors smell fresh & clean.

  Yes

  No

  N/A

• Temperature is comfortable. Mark as N/A if not enclosed.

  Yes

  No

  N/A

Meeting Space

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Are there meeting facilities in the hotel?

  Yes

  No

• All properties provide guests with a Meeting Facilities Guide (compliant with Mosaic Collection Brand Graphic Standards) which includes diagrams of all function Space and an accurate assessment of the capacity for each setup as well as a listing of the services provided and sample menus (P.FB.06.003 B - Take picture).

  Yes

  No

  N/A

• Hotel-installed directional signage from the lobby to meeting rooms is clear and easy to read. For hotels with multiple entries, signage must be at all access points (P.FB.06.003 G - Take picture).

  Yes

  No

  N/A

• There are clear fire escape signs for the meeting facility.

  YES

  NO

  N/A

• The name of the meeting space is clearly signed (cap be part of the digital event listing).

  YES

  NO

  N/A

• Name of meeting space assessed

• Event Listing signage is digitally displayed (P.FB.06.003 G).

  Yes

  No

  N/A

• If the facility assessed can hold events such as weddings or product demonstrations then it must have a functioning dimmer system (P.FB.06.003 A).

  Yes

  No

  N/A

• All facility lights are functioning. (Take picture if there are any issues).

  Yes

  No

  N/A

• Hotel guests can access free Wi-Fi using their guestroom login while in the meeting rooms (P.FB.06.003 E - Take picture).

  Yes

  No

  N/A

• All AV equipment are set up correctly and functioning properly. (P.FB.06.003 E)

  Yes

  No

  N/A

• Podiums are clean, well maintained and feature proper hotel logo near top of podium. (P.FB.06.003 A).

  Yes

  No

  N/A

• Each delegate receives the following items: branded notepad, branded pen/pencil, bottled water, coaster, and drinking glass (water stations are also acceptable) (P.FB.06.003 B - Take picture).

  Yes

  No

  N/A

• Tables covered with tablecloth or felt in non-boardroom settings. The tablecloth must be pressed, clean and free of damage. (P.FB.06.003 B - Take picture).

  Yes

  No

  N/A

• Flooring (carpet - tile - parquet) in good condition. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Flooring (carpet - tile - parquet) is clean. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (including partitions) are in good condition. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (including partitions) are clean. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Ceiling including air-conditioning and ventilation grids are in good condition. (Take picture if there are any issues).

  Excellent

  Good

  Average

  Poor

  N/A

• Windows, frames and curtains (if present) are clean and in good condition. Mark as N/A if there are no windows.

  Excellent

  Good

  Average

  Poor

  N/A

• The nearest restroom to meeting facility is clean and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

ONYX Clean - Meeting Facilities

• Do the meeting facilities have direct access without having to pass through the main hotel entrance?

  Yes

  No

• Stanchions

  

• All meeting facility entrances have separate entry and exit points. Stanchions can be used to achieve separation. (P.RD.05.012 B - D & P.RD.07.005 - A)

  YES

  NO

  N/A

• Amari - OZO - Shama - Saffron Collection - Mosaic Collection

  

• All meeting facility entrances and exit points are correctly signed using branded "In" & "Out" signage, see samples above.(P.RD.05.005 A & P.RD.07.005 - A)

  YES

  NO

  N/A

• Mask sticker at facility entrances

  

• There is a mask sticker placed near all meeting facility entrances. (P.RD.07.005 - A)

  YES

  NO

  N/A

• Two part disinfection mat

  

• All guest entrances must have a disinfection mat wide enough to cover the entrance (2 part: disinfection & drying) (P.RD.07.005 C)

  YES

  NO

  N/A

• Social distancing & Arrow markers

  

• All entrances have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.RD.07.005 - A)

  YES

  NO

  N/A

• All entrances have temperature screening stations. Check all entrances including from parking structure. (P.RD.07.005 - B)

  YES

  NO

  N/A

• Signage sample

  

• Branded ONYX Clean @ Every Step signage is clearly posted near the entrance near the temperature screening station. See samples above (P.RD. 07.005 - A)

  YES

  NO

  N/A

• Temperature screening systems

  

• Instant read non-contact digital thermometers or a thermal camera system - one per entry point. If system is not manned then it must provide an observable audible or visual signal. See samples above. (P.RD. 07.005 - B)

  YES

  NO

  N/A

• The temperature scanning facility is adequate and properly set up the for guest rate of flow.

  Yes

  No

  N/A

• There is a redundancy system available for each temperature monitoring station Additional machine and spare batteries must be provided within 60 seconds of request. (P.RD. 07.005 - B).

  YES

  NO

  N/A

• Human temperature range

  

• ALL TMs know how to properly use handheld temperature scanning equipment and can list the normal human temperature range of 36.4°C – 37.5 °C (P.RD.07.005 - B).

  YES

  NO

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All entry points have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD. 07.005 - C).

  YES

  NO

  N/A

• All meeting facility TMs properly wear the correct PPE including a face mask that covers the nose and mouth. All PPE are uniform, clean and in good condition. (P.RD. 07.005 - C).

  YES

  NO

  N/A

• Maximum Occupancy Signage Sample

  

• The maximum occupancy of the facility must be posted near the entrance.

  YES

  NO

  N/A

• Thai Chana QR Code Sample

  

• Contact tracing signage (Thai Chana, Malaysia MySejahtera, Sri Lanka DHIS2 etc.) is clearly posted even if meeting rooms do not have separate code and share one with the hotel. Mark as N/A if no contact tracing in your country. See sample above. (P.RD. 07.005 - A).

  YES

  NO

  N/A

• Social distancing & Arrow markers

  

• All facilities have sufficient directional and social distancing stickers/signs. All markings are spaced 2 meters apart and in good condition. See sample above. (P.RD.07.005 - A)

  YES

  NO

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• All facilities have hand sanitizers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD. 07.005 - C).

  YES

  NO

  N/A

Lobby Area Public Restrooms

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Restroom door and entrance area are clean and in good condition.

  Yes

  No

  N/A

• Flooring is in good condition throughout the bathroom.

  Excellent

  Good

  Average

  Poor

  N/A

• Flooring is clean throughout the bathroom.

  Excellent

  Good

  Average

  Poor

  N/A

• Walls are in good condition throughout the bathroom (Access only walls do not assess stalls).

  Excellent

  Good

  Average

  Poor

  N/A

• Walls (including partitions) are clean throughout the bathroom (Access only walls do not assess stalls).

  Excellent

  Good

  Average

  Poor

  N/A

• Ceiling including air-conditioning and ventilation grids are clean and in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• The air freshener system is functioning and detectable. If burner system is in use, then it must be lit with sufficient oil. (P.RD.05.012 B)

  Yes

  No

  N/A

• Automated faucets are in place and functioning intuitively (P.RD.05.012 F).

  Yes

  No

  N/A

• The countertops are clean and sufficiently dry, and sinks are clean.

  Excellent

  Good

  Average

  Poor

  N/A

• The countertops and sinks are in good condition.

  Excellent

  Good

  Average

  Poor

  N/A

• A fresh flower arrangement or plant is in place in each public restroom (B.PF.03.02 F)

  Yes

  No

  N/A

• 1 stocked paper towel dispenser for every four sinks (or in sufficient amount) (P.RD.05.012 F)

  Yes

  No

  N/A

• If electronic hand dryer is provided, it is functioning correctly, clean and in good condition. (P.RD.05.012 F)

  Yes

  No

  N/A

• There are a sufficient number of rubbish bins. Bins have removable liners. (P.RD.05.012 F).

  YES

  NO

  N/A

• The rubbish bin exterior is clean, and it is not overfilled.

  Yes

  No

  N/A

• Automatic urinal flushing and sanitizer systems are in place and functioning properly (P.RD.05.012 F).

  Yes

  No

  N/A

• All urinals are clean and in good condition. Urinal drain is not clogged. (P.RD.05.012 F).

  Yes

  No

  N/A

• All toilets are functioning correctly.

  YES

  NO

  N/A

• All toilets are clean and in good condition. (Take one picture from above and one from below)

  Excellent

  Good

  Average

  Poor

  N/A

• Toilet cubicles are in good condition and doors are lockable. (Doors-walls-floor).

  Excellent

  Good

  Average

  Poor

  N/A

• Toilet cubicles are clean. (Doors-walls-floor).

  Excellent

  Good

  Average

  Poor

  N/A

• All toilet cubicles have two (2) rolls of toilet paper (P.RD.05.012 F)

  Yes

  No

  N/A

• All toilet cubicle doors have coat hooks. All hooks are well mounted and in good condition. (P.RD.05.012 F).

  Yes

  No

  N/A

• All cubicles must have rubbish bins with lids. Rubbish bins are clean and in good condition.

  YES

  NO

  N/A

• Sanitary disposal containers (bag) for every women restroom toilet stall (B.PF.03.02 B). There must be AT LEAST 2 bags per stall.

  Yes

  No

  N/A

• If there is a handicap friendly restroom facility then it must have a functioning alarm button.

  YES

  NO

  N/A

• Press the button. Does someone from the hotel arrive with in 180 seconds carrying the first aid kit.

  YES

  NO

  N/A

ONYX Clean - Restrooms

• There are hand sanitizer dispensers available - 70% alcohol. The bottle must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (automatic dispenser or pump) or Breeze Spa brand (pump), if not mark as NO. OKP is OK for Diversey brand (P.RD.05.012 B - I)

  YES

  NO

  N/A

• There must be a sufficient amount of anti-bacterial hand wash available (Ecolab Clean & Smooth AB is preferred). There must be at least 1 dispenser per 2 sinks. (P.RD.05.012 B - I)

  YES

  NO

  N/A

• Sample of social distanced urinals

  

• There are a sufficient number of social distancing and directional markers as required for sinks and urinals (1.5m apart). See sample above. (P.RD.05.012 B - I)

  YES

  NO

  N/A

Pool

• TAKE SUPPORT PICTURES WITH TIME STAMP FOR ALL ANSWERS

• Does the property have pools?

  Yes

  No

ONYX Clean - Pool

• Maximum Occupancy Signage Sample

  

• The maximum occupancy of the facility must be posted near the entrance to the pool. The number is calculated by the total space (deck and pool) in square meters divided by 4 square meters (the required space for each person). (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• If there are any local rules or special timings then a sign must be clearly posted. Can be combined with maximum occupants sign above. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• If required, a pool reservation sheet is available for guest to reserve their pool time. If not then mark as N/A. (OC-SMS 1.3 - Swimming Pool)

  Yes

  No

  N/A

• Thai Chana QR Code Sample

  

• If there is a contact tracing program such as Thai Chana or MySejahtera then it must be clear posted. (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Ecolab - Ecolab Nexa - Breeze Spa

  

• Hand sanitizers available - 70% alcohol. The container must be more than 50% full except Nexa. The sanitizer must be either Ecolab brand (Nexa or manual pump) or Breeze Spa brand (pump), if not mark as NO. OKP may use Diversey products. Not to be placed in direct sunlight. (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• A pool water condition sign must be clearly displayed and updated daily. The sign must include at least: pH and Cl values. Displaying the water temperature is recommended (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Is the pool manned?

  Yes

  No

• All Team Members manning the pool area wear the correct PPE including a face mask. All PPE are uniform, clean and in good condition. Face mask must cover nose and mouth (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Ecolab Oasis 22 (or 146) Multi-Quat® Sanitizer

  

• Ecolab Mikro-Quat® Detergent, Disinfectant and Deodorizer.

  

• Ecolab 22 Multi Quat (table and work surfaces) and Ecolab Micro Quat (floor and restrooms) must be available. All chemicals must be from Ecolab dispenser into properly functioning Ecolab spray bottles / squeeze bottles with the correct Ecolab labels. OKP must have Diversey products. Chemicals may be shared by / stored at the pool bar - mark as N/A then score in F&B Outlets section (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Blue color coded cleaning cloths

  

• Blue color coded cleaning cloths are available to clean the pool furniture and surrounding areas. Cleaning supplies may be shared by / stored at the pool bar - mark as N/A then score in F&B Outlets section (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Color coded cleaning

  

• TM able to list the particular use of each cleaning color code. Red for high-risk areas such as toilets and urinals; yellow for low-risk restroom areas including sinks and mirrors; blue for all-purpose cleaning (dusting, window cleaning, wiping desks, etc.) in other areas of a facility; and green for food-service areas. (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

Rules & Regulations (S.HS.01.001)

• 

• All swimmers are required to shower before entering the pool.

• Children under the age of 16 must be supervised by an adult.

• Keep away from pool inlets and drains.

• No running around the pool area.

• No glassware is allowed in or around the pool.

• Be aware of swimming pool water depths at all times.

• Report any unsafe conditions immediately to management.

• The management is not responsible for incidents or accidents resulting from misuse of this facility.

• No eating, drinking or smoking in or directly adjacent to the pool.

• Correct swimming attire must be worn at all times.

• No swimming between dusk and dawn.

• In the event of emergency, press the emergency stop button and use the emergency phone to call for assistance.

• Show Thai version?

  Yes

  No

• ผู้ใช้บริการสระว่ายน้ำทุกท่านจะต้องชำระล้างร่างกายก่อนลงสระว่ายน้ำทุกครั้ง

• เด็กที่มีอายุต่ำกว่า 16 ปี สามารถเล่นน้ำได้โดยจะต้องมีผู้ปกครองดูแลในขณะใช้บริการอย่างใกล้ชิด

• ควรอยู่ห่างจากบริเวณหัวจ่ายน้ำเข้าสระและท่อระบายน้ำ

• ไม่อนุญาตให้วิ่งเล่นบริเวณสระว่ายน้ำ

• ไม่อนุญาตให้นำภาชนะที่ทำจากแก้วเข้ามาใช้ในบริเวณสระว่ายน้ำ

• โปรดระวังความลึกของสระว่ายน้ำ

• เมื่อพบเหตุการณ์ที่บ่งบอกถึงความไม่ปลอดภัย ควรรายงานแก่เจ้าหน้าที่โดยทันที

• โรงแรมจะไม่รับผิดชอบกับเหตุการณ์หรืออุบัติเหตุซึ่งเกิดขึ้นจากการใช้สระว่ายน้ำอย่างผิดวิธี

• ห้ามนำอาหาร เครื่องดื่มเข้ามารับประทานในสระว่ายน้ำ และห้ามสูบบุหรี่บริเวณสระว่ายน้ำ

• สวมใส่ชุดว่ายน้ำก่อนลงสระเท่านั้น

• ในกรณีที่มีเหตุฉุกเฉินให้กดปุ่มหยุดฉุกเฉินและใช้โทรศัพท์ฉุกเฉินเพื่อขอความช่วยเหลือ

• Safety notice boards must be prominently displayed at pool entrance points. Signage must be in dual languages: English and a second language per hotel market mix. The content must include all the items listed above. (P.RD.08.001 F).

  YES

  NO

  N/A

Signage & Safety

• Combined depth marker and No Diving sign.

  

• There must be combined depth markers and no diving signs approximately every 3 meters SURROUNDING the pool. Signage is designed according to FL&S Signage Design 2020. All markers are legible and in good condition. (P.RD.08.001 F)

  YES

  NO

  N/A

• No Diving signage for decorative features

  

• In the case where decorative features (e.g. rocks, bridges, etc.) are placed around the pool, additional “No Diving” signs must be clearly placed on the features themselves. (P.RD.08.001 F & S.HS.01.001).

  YES

  NO

  N/A

• Ladders and/or steps equipped with handrails are at both shallow and deep ends of the pool.

  Yes

  No

  N/A

• All handrails leading into the pool must start at the first step and extend all the way to the last step.

  YES

  NO

  N/A

• In the case where the children’s pool is connected to deeper water, a solid barrier extending at least 80 cm above the surface is mandatory to separate the two areas. (P.RD.08.001 B)

  Yes

  No

  N/A

• No lifeguard on duty signage

  

• All entrances must have a "No Lifeguard On Duty" standalone sign posted. They are clearly visible and in good condition but should not be too many.

  YES

  NO

  N/A

• No glass signage

  

• All entrances must have a "No Glass Allowed in Pool Area" standalone sign posted. They are clearly visible and in good condition but should not be too many.

  YES

  NO

  N/A

• Direct link RED telephone or panic alarm button is easily located and can be reached within 60 seconds from anywhere in and around the pool. (P.RD.08.003 G).

  YES

  NO

  N/A

• The telephone is answered within 3 rings 24 hours a day. The panic alarm button must be responded to within 180 seconds 24 hours a day. TM must bring first aid kit. Note the time of call and number of rings.

  YES

  NO

  N/A

Upkeep & Cleanliness

• Rolled towels in a pyramid formation / stacked.

  

• Pool towels are NEATLY ROLLED and presented in a pyramid structure or in a frame structure, see sample above. Guests will retrieve the towels themselves. There must be SIGNAGE for new towels and used towels. (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Towels are clean and in good condition (P.RD.08.001)

  Excellent

  Good

  Average

  Poor

  N/A

• A SIGNED used towel bin is neatly provided for used towels and not overly full (P.RD.08.001).

  Yes

  No

  N/A

• The pool water is clean, clear and free of debris (P.RD.08.001)

  Yes

  No

  N/A

• Pool lining (concrete, tile, vinyl) is in good condition, no missing pieces, cracks or punctures (P.RD.08.001)

  Excellent

  Good

  Average

  Poor

  N/A

• Pool lining (concrete, tile, vinyl) is clean, no mold or discoloration (P.RD.08.001).

  Excellent

  Good

  Average

  Poor

  N/A

• The pool gutter system is in good condition, there is no rust and/or excessive debris (P.RD.08.001 - Take picture).

  Yes

  No

  N/A

• The pool deck and areas surrounding the pool are in good condition. No cracks and chips are noted (P.RD.08.001 - Take picture).

  Excellent

  Good

  Average

  Poor

  N/A

• The pool deck and areas surrounding the pool are clean - foliage and other natural debris should be minimal (P.RD.08.001 - Take picture).

  Excellent

  Good

  Average

  Poor

  N/A

• All pool furniture is socially distanced at least 2 meters apart or is marked as "X" or "Not in Use" if spacing is not possible. Pool furniture is reset periodically. (OC-SMS 1.3 - Swimming Pool)

  YES

  NO

  N/A

• Pool furniture (loungers, chairs, cushions, tables, umbrellas) are in good condition, no tears, holes, chips, cracks or other damage.

  Excellent

  Good

  Average

  Poor

  N/A

• Pool furniture (loungers, chairs, cushions, tables, umbrellas) are clean. No stains or discoloration.

  Excellent

  Good

  Average

  Poor

  N/A

• Pool is properly lit for night viewing and observation of the bottom of the pool. The lights should on from dusk until dawn (P.RD.08.001).

  YES

  NO

  N/A

Whirlpool

• Are there any whirlpools?

  Yes

  No

Rules & Regulations (S.HS.01.007)

• 

• The usage of the whirlpool is at your own risk. The hotel is not responsible for accidents or injuries

• It is suggested that everyone consult a physician before using the whirlpool

• Use of the whirlpool is not permitted while under the influence of alcohol, narcotics or other drugs which may cause sleepiness and drowsiness, or raise/lower blood pressure

• Usage restricted to hotel guests and members (if applicable)

• Children under 10 years old are not authorized to use the whirlpool. Children between 10 to 14 must be accompanied by a responsible adult over 18

• Please use the shower before entering the water

• No diving

• No food, drinks or wrappers within 3 meters of the whirlpool

• An appropriate swimming attire is mandatory

• Management reserves the right to deny use of the whirlpool to anyone at all times

• Show Thai version?

  Yes

  No

• สงวนสิทธิ์ให้เข้าใช้บริการเฉพาะลูกค้าของโรงแรมหรือสมาชิก เท่านั้น

• เด็กอายุต่ำกว่า 10 ปี ไม่อนุญาตให้ใช้อ่างน้ำวน เด็กอายุระหว่าง 10 - 14 ปี ต้องอยู่ในความดูแลของผู้ปกครองอย่างใกล้ชิด

• การใช้อ่างน้ำวนเป็นความรับผิดชอบของผู้ใช้เอง ทางโรงแรมขอสงวนสิทธิ์ในการรับผิดชอบกับอุบัติเหตุหรือการบาดเจ็บที่เกิดขึ้นเนื่องมาจากการใช้ไม่ถูกต้องหรือไม่ปฏิบัติตามคำแนะนำ

• ผู้ใช้บริการอ่างน้ำวนควรปรึกษาหรือได้รับคำแนะนำจากแพทย์ก่อนการใช้บริการ

• ห้ามใช้อ่างน้ำวนในขณะที่มีอาการมึนเมาจากแอลกอฮอล์ เสพยาเสพติด หรือ ทานยารักษาโรค ที่ทำให้เกิดอาการง่วงซึมหรือทำให้เกิดความดันโลหิตสูง ความดันโลหิตต่ำ

• กรุณาชำระล้างร่างกายก่อนใช้อ่างน้ำวน

• ห้ามดำน้ำ ขี่คอหรือขี่หลังในอ่างน้ำวน

• ห้ามนำอาหาร เครื่องดื่ม ห่อพลาสติก ภาชนะที่ทำจากแก้วหรือโลหะเข้าไปในบริเวณอ่างน้ำวน

• กรุณาสวมใส่ชุดว่ายน้ำก่อนใช้อ่างน้ำวน

• ทางโรงแรมขอสงวนสิทธิ์ในการใช้อ่างน้ำวน หากผู้ใช้ใม่ปฏิบัติตามระเบียบและข้อควรปฎิบัติ

• Safety notice boards must be prominently displayed prominently displayed next to the whirlpool. Signage must be in dual languages: English and a second per hotel market mix. The content must include all the items listed above. (P.RD.08.001 F).

  YES

  NO

  N/A