Title Page
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Conducted on
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Prepared by
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Location
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Was there clear signage outside offering takeaway food and drinks (not Deliveroo) INCLUDE PICTURE
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Were you greeted by a Host?
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Were guests being informed about 'Test and Trace'? Were they given the QR code to take with them to complete once seated?
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Were there back bar snacks available and well presented? (Sausage rolls, scotch eggs etc) INCLUDE PICTURE
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Does the pub appear tidy, well organised and ready for guests?
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Were the team well dressed and presentable?
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Was 'Order & Pay' available to you and were the beer mats on the table ready for your arrival?
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Did your drinks arrive in an appropriate amount of time in your opinion? (Please say how long they took to arrive)
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Ask your server a question about a menu item. Were they knowledgeable about our menu items?
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Did you server upsell starters (if non ordered) or additional side when you placed your order?
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Were all menu items available?
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Was your cutlery delivered on a landing plate and left for you on the table?
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Did your food arrive in an appropriate amount of time in your opinion? (Please sya how long it took to arrive)
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Please take a photo of your food and attach here. Does your dish follow the correct spec?
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Were the correct condiments being given to guests? Salt and pepper in sachets all other sauces in ramekins
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Were you offered desserts AFTER your main course was cleared?
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Were garden areas set up with BBQs & outside bars in use?
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Was the correct toilet check sheet in use (MPCo. logo'd) and being checked by a member of the team
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Were the staffing levels correct for the level of trade in the business?
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Did the team appear to know what was expected of them?
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During your visit did the team appear to be enjoying their work?
