MSG Ops Eval

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Trash Cans Empty?

  Yes

  No

  N/A

• Grass & Dumpster Area Free Of Litter?

  Yes

  No

  N/A

• Lot swept several times throughout day?

  Yes

  No

  N/A

• Lot free of stains & buildup?

  Yes

  No

  N/A

• Menu housings cleaned regularly & free of sticker residue?

  Yes

  No

  N/A

• Canopy free of spider webs & buildup?

  Yes

  No

  N/A

• Crew in approved uniform? (Hat or visor, clean shirt tucked in, black pants, apron, name tag)

  Yes

  No

  N/A

• Crew Leaders in approved uniform? (Hat or visor, clean polo shirt tucked in, black pants, apron, name tag)

  Yes

  No

  N/A

• Management in approved uniform? (Hat or visor, clean polo or button up shirt tucked in, black pants, apron, name tag)

  Yes

  No

  N/A

• All front of house employees have stocked aprons?

  Yes

  No

  N/A

• All employees free of unapproved jewelry & watches?

  Yes

  No

  N/A

• Switchboard -friendly, reading order back, Suggestive Selling, asking about Condiments, reading total back?

• Switchboard -friendly, reading order back, Suggestive Selling, asking about Condiments, reading total back?

• Switchboard -friendly, reading order back, Suggestive Selling, asking about Condiments, reading total back?

• Switchboard -friendly, reading order back, Suggestive Selling, asking about Condiments, reading total back?

• Drive-thru - 5 sec. Greeting, reading orders back, saying name, reading total back, giving receipt, hopping orders, collecting on all in line, wipe down drinks

• Carhop - friendly, hustling, checkbacks, setting up trays, receipts, saying name, reading order back, giving total

• Carhop - friendly, hustling, checkbacks, setting up trays, receipts, saying name, reading order back, giving total

• Carhop - friendly, hustling, checkbacks, setting up trays, receipts, saying name, reading order back, giving total

• Carhop - friendly, hustling, checkbacks, setting up trays, receipts, saying name, reading order back, giving total

• Fountain - productive operations, Squeezing fruit, wiping off drinks, ice cream, proper collar use

• Dresser - presentation, reading screen, correct builds, stickers, communication

• Grill - time management, holding, correct portions, helping others, proper timer

• Front swamp - presentation, reading screen, correct builds, communication

• Back swamp - time management, holding, correct timers, correct portions, communication

• Expo - communication, stage bags, extra napkins, mints, salt, Condiments, double folding bags, clock off time, correct bagging procedure, order ahead procedure

Pre Rush

• Shift plan discussed with each employee? (Ie. Station duties & expectations)

  Yes

  No

  N/A

• Is the manage communicating holding procedures & plan?

  Yes

  No

  N/A

• Is manager ensuring all stations are Stocked & rush ready?

  Yes

  No

  N/A

During Rush

• Is manager communicating food & paper standards through rush?

  Yes

  No

  N/A

• Is manager/expo effectively communicating with kitchen?

  Yes

  No

  N/A

• Is the manager communicating holding procedure & plan?

  Yes

  No

  N/A

• Is the manager communicating guest service? (Checkbacks, friendly communication)

  Yes

  No

  N/A

• Is manager communicating goals & current stats?

  Yes

  No

  N/A

Post Rush

• Is manager communicating success with team? ( high fives, good jobs, etc.)

  Yes

  No

  N/A

• Is manager communicating plan for post rush clean up & restock?

  Yes

  No

  N/A

• Is manager doing post rush lot walks & following up with guest?

  Yes

  No

  N/A

• Shift plan?

  Yes

  No

  N/A

• Stat goal board?

  Yes

  No

  N/A

• F&P goal board?

  Yes

  No

  N/A

• BSC goal board?

  Yes

  No

  N/A

• Totzone tracking?

  Yes

  No

  N/A

• Weekly Asst. Meetings?

  Yes

  No

  N/A

• Monthly crew meetings?

  Yes

  No

  N/A

• Moore group structure?

  Yes

  No

  N/A

• Redbook?

  Yes

  No

  N/A

• Tax exempt log?

  Yes

  No

  N/A

• Visitors log?

  Yes

  No

  N/A

• Borrow/loan log?

  Yes

  No

  N/A

• PC Chart?

  Yes

  No

  N/A

• Exterior checklist?

  Yes

  No

  N/A

• Critical audit checklist?

  Yes

  No

  N/A

• Lot sweep log?

  Yes

  No

  N/A

• Phase training?

  Yes

  No

  N/A

• Delivery check in log?

  Yes

  No

  N/A

• CC action plans?

  Yes

  No

  N/A

• MS action plans?

  Yes

  No

  N/A

• Skimmer log?

  Yes

  No

  N/A

• Tip reporting log?

  Yes

  No

  N/A