Mystery Customer Visit - Nightclub

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External Activity

• Were you approached by any of the venues sales staff

  Yes

  No

  N/A

• Targeting customers with offers and discounts in a professional manner

  Targeting some customers with offers and discounts in a professional manner

  Visible but not performing to expectation

  Having little or no customer integration

• What were you offered

• Was the PR staff identifiable and in uniform

  Yes

  No

• Were the staff polite and courteous

  Yes

  No

• Any other comments regarding the PR staff

• Were there any other visible signs of advertising in the local area

  Yes

  No

• Please state where and what

Exterior

• Was the venue clearly signed and easily identified

  Yes

  No

  N/A

• Was the area clean and litter free

  Yes

  No

  N/A

• Was the signage clean and clear

  Yes

  No

  N/A

• Were the door stewards polite and friendly

  Yes

  No

  N/A

• Were you asked to produce ID

  Yes

  No

• We're you subject to a search or did you witness other customers being searched

  Yes

  No

• Was the external advertising in good condition, clean and up to date

  Yes

  No

• Additional comments

Foyer & Entrance

• Was the area clean neat and tidy

  Yes

  No

• Were you asked to provide your email address at the cash desk

  Yes

  No

• Was the cashier polite and courteous

  Yes

  No

• Was there a correct admission price tariff on display

  Yes

  No

  N/A

• How much were you charged to get in

• How long did it take you to get into the venue

• Were you asked to to put you coat in the cloakroom

  Yes

  No

  N/A

• Was the cloakroom area clean and tidy

  Yes

  No

  N/A

• How long did you wait

• Additional comments

Bar & Bar Service

• State the bar visited

• Acknowledged within 1min of approaching the bar

  Yes

  No

• Served within 3 minutes

  Yes

  No

• Served in turn

  Yes

  No

• Were the staff clean, neat and tidy and in uniform

  Yes

  No

• What drink did you order

• How much we're you charged

• Were "up sales" being offered

  Yes

  No

  N/A

• What was being offered

• Was fruit and ice being dispensed where appropriate

  Yes

  No

  N/A

• Was the bar area clean and tidy and free from spills

  Yes

  No

• Were the fridges well stocked

  Yes

  No

• Were the bottled products chilled

  Yes

  No

• Was the current special offers or drinks promotions clearly advertised

  Yes

  No

  N/A

• Additional comments

Customer area

• State the room or venue visited

• Was the room at an acceptable temperature

  Yes

  No

• Was the area free from debris, glasses & bottles

  Yes

  No

• We're you offered any shots by the shot selling staff

  Yes

  No

• What were you effected and for how much

• Was the music at the appropriate level

  Yes

  No

• Was the DJ interacting with the audience

  Yes

  No

• Was the DJ advertising forthcoming events etc

  Yes

  No

• Were the effects lighting being used to their maximum potential

  Yes

  No

  N/A

• Was there an appropriate use of smoke in the venue

  Yes

  No

  N/A

• Was the TVs and screens being used appropriately

  Yes

  No

  N/A

• Rate the atmosphere

• We're door stewards visable and acting in a professional manner

  Yes

  No

• We're the door stewards all in uniform and clearly identifiable

  Yes

  No

• Additional comments

Toilets

• What toilets did you visit

• Was the area well appropriately tit with all lights working

  Yes

  No

• Was the area odour free

  Yes

  No

• Was there a toilet attendant on duty

  Yes

  No

• Was the area being regularly checked by staff

  Yes

  No

• Was the area clean, neat and tidy

  Yes

  No

• Was the area well stocked from soap, roll, etc

  Yes

  No

• Was the area in good repair with locks, seats, roll holders etc

  Yes

  No

• Was there venue advertising within the area and is it up to date and appropriate

  Yes

  No

• What was the advert for

• Additional comments

Other

• Was the management viasable and managing the venue

  Yes

  No

• Was the visit incident free

  Yes

  No

• Describe the incident and how it was handled

• What %age of capacity was in during the visit

• Description of the overall nightclub experience

  Great Night

  Good night

  Average night

  Must do better

• Would you revisit the venue

  Yes

  No

• State items you liked about the venue or your visit

• State items you did not like about the venue or your visit

• Additional comments