Title Page

  • Site conducted

  • Conducted on

  • Prepared by

  • Location

Mystery shooper framework for the saffron

  • Is the restaurant easily accessible and are contact details available online?

  • Is the restaurant’s exterior clean and well-maintained?

  • Are guests greeted promptly and professionally upon arrival?

  • Are staff members courteous, respectful, and effective in communication?

  • How well does the staff handle customer feedback and complaints?

  • Is the dining area clean, well-maintained, and comfortable?

  • Does the decor, lighting, and music create a pleasant atmosphere?

  • Are staff members helpful, considerate, and knowledgeable about the menu?

  • Are dishes presented appealingly and do they taste authentic?

  • Is the menu kid-friendly and does the restaurant accommodate pets?

  • Does the restaurant accept various forms of payment and is the process efficient?

  • Are parking facilities ample, well-maintained, and accessible?

  • Are there adequate facilities and accessibility for individuals with disabilities?

  • Does the overall experience make a positive impression, from exterior to service?

  • What specific areas need improvement based on industry standards and customer feedback?

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