Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
Mystery shooper framework for the saffron
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Is the restaurant easily accessible and are contact details available online?
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Is the restaurant’s exterior clean and well-maintained?
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Are guests greeted promptly and professionally upon arrival?
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Are staff members courteous, respectful, and effective in communication?
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How well does the staff handle customer feedback and complaints?
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Is the dining area clean, well-maintained, and comfortable?
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Does the decor, lighting, and music create a pleasant atmosphere?
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Are staff members helpful, considerate, and knowledgeable about the menu?
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Are dishes presented appealingly and do they taste authentic?
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Is the menu kid-friendly and does the restaurant accommodate pets?
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Does the restaurant accept various forms of payment and is the process efficient?
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Are parking facilities ample, well-maintained, and accessible?
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Are there adequate facilities and accessibility for individuals with disabilities?
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Does the overall experience make a positive impression, from exterior to service?
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What specific areas need improvement based on industry standards and customer feedback?
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