Mystery Shopper Evaluation Checklist for resturant Saffron

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Date and time of visit

  Date

• Please upload a photo of the presentation of one of the dishes served.

  Media

• Was the restaurant staff welcoming upon your entrance?

  Yes

  No

  N/A

• Reservation Process

  Yes

  No

  N/A

• Professionalism and Friendliness of Staff

  Yes

  No

  N/A

• Availability and Clarity of Information

  Yes

  No

  N/A

• Arrival and Initial Impressions

  Yes

  No

  N/A

• Ambiance (Lighting, Music, Decor

  Yes

  No

  N/A

• Menu Presentation

  Yes

  No

  N/A

• The restaurant offers a vegetarian menu option. (True/False)

  Yes

  No

  N/A

• Clarity and Comprehensiveness of Menu

  Yes

  No

  N/A

• Staff Knowledge of Menu

  Yes

  No

  N/A

• Ability to Provide Recommendation

  Yes

  No

  N/A

• Accuracy of Order Delivery

  Yes

  No

  N/A

• Timeliness of Service

  Yes

  No

  N/A

• Presentation and Plating of Food

  Yes

  No

  N/A

• Taste and Authenticity of Cuisine

  Yes

  No

  N/A

• Portion Size Relative to Price

  Yes

  No

  N/A

• Responsiveness to Special Requests

  Yes

  No

  N/A

• Willingness to Accommodate Requests

  Yes

  No

  N/A

• Frequency of Server Check-Ins

  Yes

  No

  N/A

• Problem-Solving Skills of Staff

  Yes

  No

  N/A

• Cleanliness and Maintenance

  Yes

  No

  N/A

• Availability of Supplies

  Yes

  No

  N/A

• Efficiency and Accuracy of Billing

  Yes

  No

  N/A

• Availability of Payment Options

  Yes

  No

  N/A

• Opportunity to Provide Feedback

  Yes

  No

  N/A

• Receptiveness of Staff to Feedback

  Yes

  No

  N/A

• Follow-Up Communication

  Yes

  No

  N/A

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• Yes

  No

  N/A

• Yes

  No

  N/A

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• Yes

  No

  N/A