Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Speed of Service

  • Was the elapsed time between when you first arrived at the speaker box till the time your order was ready less then 4 minutes?<br>If no how long did it take (in minutes)?

  • If you encountered a problem or if your waited more than 4 minutes for your order, did the team member offer an apology?

  • If " your order took longer than usual," mark each of the following reasons that you believe we're the cause

  • Restaurant was particularly busy for this time of day

  • The restaurant appeared understaffed for this time of day

  • Employees didn't seem to know what they were doing ( needed training)

  • Employees didn't seem to be hustling as fast as they should

  • The guest was not the focus ( horseplay, talking to each other, texting, or otherwise distracted)

  • Appeared to be a problem with my order ( or another persons order )

  • Using the 0 - 5 scale, rate he overall speed of the entire transaction in the restaurant compared to the typical fast food experience ( from the time you got in line until you receive your food)

Guest Service from the Employee Taking the Order

  • Did the Cashier greet or acknowledge you within 5 seconds from the time you arrived at the speaker box?<br>If no, how many minutes?

  • Did the cashier state their name when they asked if they could take your order?

  • Was the cashier easy to understand ( clarity and volume )?

  • Could you "hear" the smile on the person taking your order?

  • Dd your cashier ask "do I have everything correct on the screen"?

  • Did the cashier specifically say "thank you" when you finished the order process ( when they gave you your total and asked you to pull forward) ? <br>If no, what did they say?

  • Was the Outside Order Taker in use?

  • Using the 0 - 5 scale, rate the employee that took your order? Explain:

Guest service from the Employee at the window

  • Did the cashier greet or acknowledge you within 5 seconds from the time you arrived at the drive thru window?<br>If no, how many seconds?

  • Did the employee at the pick-up window repeat your order to ensure accuracy before collecting payment?

  • Were you specifically offered condiments for your order?

  • Were napkins provided?<br>How many we're given?

  • At some point during the transaction were you asked about your experience?<br>(Or offer an apology for a problem wi today's visit)

  • Did the person who handed you your food specifically say "thank you"? <br>If no what did they say?

  • Did the cashier specifically invite you to return?

  • Did the person who handed you your food communicate with you clearly and understandably?

  • Were you provided a receipt for your order?

  • Was your cashier wearing a name tag?<br>Give name or description:

  • Using the 0 - 5 scale, rate the employee that delivered (handed) the food to you

Condition and Cleanliness

  • Did two or less tables need bussing?<br>If more then 2 how many?

  • Was the dining area clean ( tables, chairs, floors, etc. )<br>If no what was in need of attention?

  • We're all the dining area trash cans acceptable ( not full, over flowing, or dirty )?<br>If no, what was in need of attention?

  • We're the restrooms clean ( fixtures, sinks, floors, etc. )<br>If no, what was in need of attention?

  • Did the restrooms have the following: toilet paper, towels or working air dryer, soap & seat protectors?<br>If no, what was not stocked?

  • Was the entry was clean ( windows, doors, and slab )?<br>If no, what was in need of attention?

  • Was the outside are of the restaurant clean ( parking lot and landscaping )?<br>If no, what was in need of attention?

  • Using the 0 - 5 scale, rate the overall cleanliness of this restaurant.

Food Quality

  • Using the 0 - 5 scale, rate the quality of the entrĂ©e ( temperature, taste, and appearance ) Product orded:

  • Using the 0 - 5 scale, rate the quality of the side item ( fries, hash brown, etc. ) Product ordered:

  • Using the 0 - 5 scale, rate the quality of the tacos

  • Using the 0 - 5 scale, rate the quality of the drink ( temperature, taste, and appearance ) Product ordered:

  • Using the 0 - 5 scale, rate your meal overall, taste, temperature and presentation. Reason for rating.

Teamwork

  • Using the 0 - 5 scale,rate the employees and management at this restaurant" we're they focused on guest service and working as a team in a productive manor. Are you satisfied that they did their best today? Reason:

Overall Experience

  • Using the 0 - 5 scale, please rate your overall experience at e restaurant and give e reason:

  • What could they have done to improve any part of this visit

  • Other comments

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