Mystery Shop Survey- ALDI STORES

• Store Name

• Date

  Date

• Surveyor

• Location
  Address

• INSTRUCTIONS
  _______________________________________________
  1. Please choose the best response on the questions below.
  2. Add photos and notes by clicking the Add Notes and Add Image buttons below each questions.
  3. To add a Corrective Measure click on the Add Action button below each questions and provide a description, assign to a member, set priority, and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Store Walk

• Is the store entrance and trolley bay clean?

  ✔

  ✖

  N/A

• Is there at least one baby trolley available?

  ✔

  ✖

  N/A

• Is the packing bench area clean?

  ✔

  ✖

  N/A

• Are the floors clean throughout the store?

  ✔

  ✖

  N/A

• Are there any decard trolleys or pallet jacks unattended?

  ✔

  ✖

  N/A

• Are there more than 10 empty stock cartons throughout the store?

  ✔

  ✖

  N/A

• Is 1st aisle neat and merchandised to standard?

  ✔

  ✖

  N/A

• Is the Specials area clean and all tables neat & tidy?

  ✔

  ✖

  N/A

• Is the chiller section (including fresh meat) clean and up to standard?

  ✔

  ✖

  N/A

• Is the freezer section clean and up to standard?

  ✔

  ✖

  N/A

• Is the banana display at least 50% full?

  ✔

  ✖

  N/A

• Is the bread area clean and up to standard?

  ✔

  ✖

  N/A

• Has everything been re-run?

  ✔

  ✖

  N/A

Availability Check

• How many off-shows in fresh meat?

  None

  1-4

  Greater than 4

• How many off-shows in produce?

  None

  1-4

  Greater than 4

• How many off-shows in bread?

  None

  1-4

  Greater than 4

Register Check

• Is the register area clean?

  ✔

  ✖

  N/A

• Are any customer's waiting beyond the belt?

  ✔

  ✖

  N/A

• Are all staff members neat & tidy and wearing a name badge?

  ✔

  ✖

  N/A

Compliance

• Fire exits, fire extinguishers and fire hoses all 100% unobstructed?

  ✔

  ✖

  N/A

• Are all date checks done? bread, meat, produce and long life chiller

  ✔

  ✖

  N/A

• Chest freezers: nothing above the red line?

  ✔

  ✖

  N/A

• Chest freezers: no excessive build up of frost?

  ✔

  ✖

  N/A

• POS check: blue EFTPOS signage on all registers?

  ✔

  ✖

  N/A

General Comments and Observations

• Please add additional comments and observations

Completion

• Surveyor Name and Signature

  Sign

• Catalogues being offered?

  ✔

  ✖

  N/A