Job Type
Select
New Install
Service Call
Upgrade
Multiroom
MHO
De-Install
New Install Service Call Upgrade Multiroom MHO De-Install
Cancelled By
Reason for Cancellation
Select
Access Restrictions
Customer No Show
Customer Working
Dish/Cable Issues
Health & Safety issues
No Line Of Site
Parking Restrictions
Permission Required
DAT Required
SAT required
Date unsuitable
Customer changed mind
Access Restrictions Customer No Show Customer Working Dish/Cable Issues Health & Safety issues No Line Of Site Parking Restrictions Permission Required DAT Required SAT required Date unsuitable Customer changed mind
What is the obstacle?
Add as many pictures as necessary to document why this cannot go ahead today
Media
What have you done to try and resolve this?
Has this had a 2nd opinion?
Yes, this job had a 2nd opinion
No 2nd opinion
If YES, who by?
Team Member
TM
SAT/DAT Engineer
Other
If NO, why not?
Have you discussed this cancellation with a Team Manager?
Yes, we spoke
I left a message
No, I didn't discuss it
What are your recommendations for getting this job completed?
Has another job been rebooked for this customer?
...if YES, when for?
Date
...if NO, what are the reasons?
Has this been rebooked for DAT/SAT
Has everything been explained to this customer?
Yes, the customer is fully aware of the next steps
No, I have not explained next steps
No contact with customer
Time you arrived onsite?
Date
Time this job was cancelled?
Date
Engineer signature
Sign
link copied
Daniel Cain
N02 Cancellation Report
Capture and understand cancellation reasons
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