Information
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Name & Tech Code
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Job Number
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Conducted on
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Prepared by
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Location
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Job Type
- New Install
- Service Call
- Upgrade
- Multiroom
- MHO
- De-Install
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Cancelled By
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Reason for Cancellation
- Access Restrictions
- Customer No Show
- Customer Working
- Dish/Cable Issues
- Health & Safety issues
- No Line Of Site
- Parking Restrictions
- Permission Required
- DAT Required
- SAT required
- Date unsuitable
- Customer changed mind
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What is the obstacle?
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Add as many pictures as necessary to document why this cannot go ahead today
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What have you done to try and resolve this?
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Has this had a 2nd opinion?
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If YES, who by?
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If NO, why not?
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Have you discussed this cancellation with a Team Manager?
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What are your recommendations for getting this job completed?
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Has another job been rebooked for this customer?
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...if YES, when for?
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...if NO, what are the reasons?
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Has this been rebooked for DAT/SAT
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Has everything been explained to this customer?
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Time you arrived onsite?
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Time this job was cancelled?
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Engineer signature
