Customer Visit

• Job Number

• Tech Code

• Engineer

  Sign

• Job Type

H&S

• Ladder Used on visit.

  Combi / SAT

  Single

  Double

  Triple

  No Ladder used

• Is this a SAT, DAT or DTH job.

  SAT

  DAT

  DTH

Work completed at Job

• Picture of Dish

  Media

• Picture of Cable route

  Media

• Picture of eye bolt

  Media

• Picture of a Entry Hole

  Media

Customer Interaction

• Did the customer receive a ETA?

  Morning

  Night Before

• On Demand Set up and download completed

  Yes

  No

  N/A

• Was customer aware of NPS Survey

  Yes

  No

  N/A

• Did customer receive text message promoting NPS

  Yes

  No

  N/A

• Thinking about the engineer, How likely would you recommend Sky to a friend or family member

  Select 0 - 😭 1 - 😭 2 - 😢 3 - 😢 4 - 😢 5 - 😢 6 - 🙁 7 - 😑 8 - 🙂 9 - 😆 10 - 😄

  • 0 - 😭
  • 1 - 😭
  • 2 - 😢
  • 3 - 😢
  • 4 - 😢
  • 5 - 😢
  • 6 - 🙁
  • 7 - 😑
  • 8 - 🙂
  • 9 - 😆
  • 10 - 😄

Overall Job

• If this was your house how would you rate the overall service.