SkyQ Post visit check v1.2

E05 SKYQ AWARENESS DAY

SKYQ POST VISIT CHECK

• Conducted on

  Date

• Prepared by

TM RISK ASSESSMENT

• Are there any hazards?

  yes

  no

• Hazard type

  weather

  third party

  traffic

  ground

  other

• Are hazards controllable?

  Yes

  No

POST VISIT CHECK

• Job No

• Engineer Name & Tech number

• Date of Engineer visit

  Date

• Install Type

  Select SkyQ SkyQ + 1 mini SkyQ + 2 or more mini's SkyQ Service call

  • SkyQ
  • SkyQ + 1 mini
  • SkyQ + 2 or more mini's
  • SkyQ Service call

H&S

• Is the engineer working safely?

  Yes

  No

QUALITY

• Please provide any additional information (including any key actions not carried out by the engineer on this visit).

• From speaking to the customer and your observations, what actions has the engineer carried out the on this visit?

  Select Power Cable replaced Supplied Sky branded HDMI cable used SM3 Wifi test completed and any black spots communicated to the customer RCU programmed to TV Correct RCU left with customer Software version checked and updated on all STB's Chrome app used to check connection quality SkyQ app setup

  • Power Cable replaced
  • Supplied Sky branded HDMI cable used
  • SM3 Wifi test completed and any black spots communicated to the customer
  • RCU programmed to TV
  • Correct RCU left with customer
  • Software version checked and updated on all STB's
  • Chrome app used to check connection quality
  • SkyQ app setup

• Has the work been carried out to a high standard?

  Yes

  No

• Is Chrome showing a good mesh?

  Yes

  No

  N/A

• Please include a Chrome screenshot of the mesh at the end of the visit.

  Media

CUSTOMER

• Having a conversation with the customer highlight any areas that were covered.

  Select ETA Engineer Appearance Engineer Attitude Showcase Sky Apps Pre/Post Walkthrough

  • ETA
  • Engineer Appearance
  • Engineer Attitude
  • Showcase
  • Sky Apps
  • Pre/Post Walkthrough

• Engineer Rating - What rating would the customer give the visit?

  Select 0 - 😡 1 - ☹️ 2 - ☹️ 3 - ☹️ 4 - ☹️ 5 - 🙁 6 - 🙁 7 - 😐 8 - 😐 9 - 😊 10 - 😍

  • 0 - 😡
  • 1 - ☹️
  • 2 - ☹️
  • 3 - ☹️
  • 4 - ☹️
  • 5 - 🙁
  • 6 - 🙁
  • 7 - 😐
  • 8 - 😐
  • 9 - 😊
  • 10 - 😍

OBSERVER FEEDBACK AND FOLLOW UP

• Please summarise your findings here. Include any highlights and any area for improvement going forward.

Signatures

• Name of person completing check

  Sign

• Name of Engineer (if present)

  Sign