SkyQ Onsite observation V1.2

• SkyQ Onsite Observation

• Conducted on

  Date

• Prepared by

TM RISK ASSESSMENT

• Are there any hazards?

  Yes

  No

• Hazard Type

  Weather

  Thrid Party

  Traffic

  Ground

  Other

• Are Hazards controllable?

  Yes

  No

Observation & Visit details

• Job No

• Engineer name & Tech No

• Install Type

  SkyQ

  SkyQ + 1 mini

  SkyQ + 2 or more mini's

  SkyQ service call

Health & Safety

• Is the engineer working safely

  Yes

  No

QUALITY

• Has the work been carried out to a high standard?

  Yes

  No

• What actions has the engineer carried out on this visit?

  Select Replaced Power Cable Supplied Sky branded HDMI cable installed SM3 WiFi map completed and any black spots communicated to the customer RCU programmed to TV Correct RCU type issued software version checked and updated on all STB's Chrome app used to check connection quality SkyQ app setup

  • Replaced Power Cable
  • Supplied Sky branded HDMI cable installed
  • SM3 WiFi map completed and any black spots communicated to the customer
  • RCU programmed to TV
  • Correct RCU type issued
  • software version checked and updated on all STB's
  • Chrome app used to check connection quality
  • SkyQ app setup

• Please provide any additional information (including any key actions not carried out by the engineer on this visit)

• Is Chrome showing a good mesh?

  Yes

  No

• Please include a Chrome screenshot of the mesh at the end of the visit.

  Media

CUSTOMER

• Did the engineer follow the "SkyQ installation journey" as per Iknow2?

  Select Step 1 - check for third party viewing Step 2 - Check the BB newt work is setup correctly Step 3 - Start installing the SkyQ box Step 4 - set up the SkyQ touch RCU and check software is up to date Step 5 - Connect the SkyQ box to the network Step 6 - Adjust the display settings, set parental controls and surround sound if needed ( set up UHD if required) Step 7 - Activate viewing card and make sure channels and apps are working Step 8 - Set up the SkyQ RCU Step 9 - Start installing the SkyQ mini box Step 10 - Connect the SkyQ mini box using WPS to nearest SkyQ product (SkyBB only) Step 11 - Wait for connection process to complete Step 12 - Check the Channels and resolve any error messages Step 13 - Repeat for any additional mini's Step 14 - Check software is up to date on all boxes

  • Step 1 - check for third party viewing
  • Step 2 - Check the BB newt work is setup correctly
  • Step 3 - Start installing the SkyQ box
  • Step 4 - set up the SkyQ touch RCU and check software is up to date
  • Step 5 - Connect the SkyQ box to the network
  • Step 6 - Adjust the display settings, set parental controls and surround sound if needed ( set up UHD if required)
  • Step 7 - Activate viewing card and make sure channels and apps are working
  • Step 8 - Set up the SkyQ RCU
  • Step 9 - Start installing the SkyQ mini box
  • Step 10 - Connect the SkyQ mini box using WPS to nearest SkyQ product (SkyBB only)
  • Step 11 - Wait for connection process to complete
  • Step 12 - Check the Channels and resolve any error messages
  • Step 13 - Repeat for any additional mini's
  • Step 14 - Check software is up to date on all boxes

• Record any steps that were missed and the conversation around why.

OBSERVER FEEDBACK AND FOLLOW UP

• Please summarise your findings here. Include any highlights and any areas for improvement going forward.

Signature

• Name of Observer

  Sign

• Name of Engineer

  Sign