AD4 - Customer Site Visit Feedback Record rev1

• Conducted on

  Date

• Client / Site

• Prepared by

• Location
  Address

• Category / Description / rev

Site details

• Service

  Select Gateman Out of Hours Security

  • Gateman
  • Out of Hours Security

Security Personnel - Key Performance Indicator

• Competency

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Communication

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Presentation

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Co-operation

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Proffessionalism

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Reliability and Time Keeping

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• How does our service meet your overall requirements

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Any KPI below Acceptable list specific staff member/members relative to the decision

PSS - Key Performance Indicator

• Please rate how PSS handle/handled queries/requests made by you

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• How would you rate the overall service provided by PSS

  Poor

  Acceptable

  Good

  Excellent

• Reason for client decision (Poor)

• Would you recommend the services of PSS to colleagues/business acquaintances/friends

  Yes

  No

  Maybe

• Reason for client decision (No)

Notes / Comments (if applicable)

• Client Notes / Comments

• PSS Representative Notes/Comments

• Clients Representative Name

  Sign

• Position

  Select Site Manager Asst Site Manager Project Manager Asst Project Manager Quantity Surveyor Asst Quantity Surveyor Site Engineer Asst Site Engineer Commercial Manager Busieness Developmet Manager Purchasing Manager

  • Site Manager
  • Asst Site Manager
  • Project Manager
  • Asst Project Manager
  • Quantity Surveyor
  • Asst Quantity Surveyor
  • Site Engineer
  • Asst Site Engineer
  • Commercial Manager
  • Busieness Developmet Manager
  • Purchasing Manager

• Proactive Security Representative Name

  Sign