N1-N2 Ride out Doc

• Job Number

• Job Type

• Tech Code

• Location
  Address

• Conducted on

  Date

• Prepared by

• Location
  Address

• Engineers signature

  Sign

• Completed by

  Sign

Customer Service

• 1. Did the customer receive an agreed ETA

  Yes

  No

  N/A

• 2. First impressions, Uniform / ID and vehicle

  Yes

  No

  N/A

• 3. Did the engineer walk the customer through the install

  Yes

  No

  N/A

• 4. Did the customer receive a demonstration

  Yes

  No

  N/A

• 5. Was the customer left with full viewing

  Yes

  No

  N/A

Homesafe

• 1. Did the engineer complete a full risk assessment

  Yes

  No

  N/A

• 2. Was there evidence of working at height equipment used at the appropriate time

  Yes

  No

  N/A

• 3. Was the installation of the dish / cabling installed taking consideration of the future

  Yes

  No

  N/A

• 4. Was the customer aware of the emergency card for lone working

  Yes

  No

  N/A

• 5. Was the site free of potential hazards following our visit

  Yes

  No

  N/A

Process's and Procedures

• 1. Did the engineer use his device in real time

  Yes

  No

  N/A

• 2. Did the engineer allocate the correct stock in line with the job type

  Yes

  No

  N/A

• 3. Was the device used correctly to activate the viewing

  Yes

  No

  N/A

• 4. Was the customers signature captured on job completion

  Yes

  No

  N/A

• 5. Did the engineer take pictures when prompted at the appropriate times

  Yes

  No

  N/A

Quality

• 1. Is the dish installed using the correct fixings and in the optimum position

  Yes

  No

  N/A

• 2. Cable runs internal and external neat, tidy and secured correctly

  Yes

  No

  N/A

• 3. All holes sealed using silicone / wall plates and grommets with no brick dust evident

  Yes

  No

  N/A

• 4. Any visible damage caused during the visit

  Yes

  No

  N/A

• 5. Do you feel that the engineer, treated your property appropriately

  Yes

  No

  N/A

Photo evidence

• Picture 1

  Media

• Picture 2

  Media

• Picture 3

  Media

• Picture 4

  Media