NCED Check In

Information

• GSR Name

  Select Shiela Starla Kristin Corey Maria Gloria Kara Emma Marissa Sara Jackie Oliver Baile Mari

  • Shiela
  • Starla
  • Kristin
  • Corey
  • Maria
  • Gloria
  • Kara
  • Emma
  • Marissa
  • Sara
  • Jackie
  • Oliver
  • Baile
  • Mari

• Conducted on

  Date

• Conducted by:

  Missy

  Shiela

  Ryan

  Josh

Service Audit

• Warm welcome with proper time of day?

  Yes

  No

  N/A

• 15/5 Rule?

  Yes

  No

  N/A

• Did the clerk ask about quality of experience? (How was your trip in? How are you today?)

  Yes

  No

  N/A

• Maintain Eye Contact

  Yes

  No

  N/A

• Used Polished Language

  Yes

  No

  N/A

• Was the guest addressed by name at least twice during the interaction?

  Yes

  No

  N/A

• Confirm Reservation<br>Number of nights, bed type, transportation

  Yes

  No

  N/A

• Personal Connection<br>(How was your travel? Is this your first time with us? What brings you to Norman?)

  Yes

  No

  N/A

• Was the guest offered at least one property amenity? Was it a personalized recommendation to the guest needs?

  Yes

  No

  N/A

• Presents Key Pack<br>Show room number and rate.

  Yes

  No

  N/A

• Offer luggage assistance and provide directions for elevator?

  Yes

  No

  N/A

• Respond to Cues<br>Is there anything else I can do for you and thank the guest?

  Yes

  No

  N/A

• If a problem was presented, did the clerk offer an apology and provide a solution?

  Yes

  No

  N/A

Additional Comments

Clerk Signature

• Please Sign

  Sign