Information
Information
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GSR Name
- Shiela
- Starla
- Kristin
- Corey
- Maria
- Gloria
- Kara
- Emma
- Marissa
- Sara
- Jackie
- Oliver
- Baile
- Mari
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Conducted on
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Conducted by:
Service Audit
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Warm welcome with proper time of day?
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15/5 Rule?
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Did the clerk ask about quality of experience? (How was your trip in? How are you today?)
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Maintain Eye Contact
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Used Polished Language
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If available, was the guest addressed by name at least twice during the interaction?
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Personal Connection<br>(How was your travel? Is this your first time with us? What brings you to Norman?)
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Was a receipt provided without the guest having to ask for one?
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Was the purchase rung up correctly?
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Respond to Cues<br>Is there anything else I can do for you and thank the guest?
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If a problem was presented, did the clerk offer an apology and provide a solution?
Additional Comments
Clerk Signature
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Please Sign