Warm welcome with proper time of day?
Did the clerk ask about quality of experience? (How was your trip in? How are you today?)
Maintain Eye Contact
Used Polished Language
If available, was the guest addressed by name at least twice during the interaction?
(How was your travel? Is this your first time with us? What brings you to Norman?)
Was a receipt provided without the guest having to ask for one?
Was the purchase rung up correctly?
Respond to Cues
Is there anything else I can do for you and thank the guest?
If a problem was presented, did the clerk offer an apology and provide a solution?