Information

Information

  • GSR Name

  • Conducted on

  • Conducted by:

Service Audit

  • Warm welcome with proper time of day?

  • 15/5 Rule?

  • Did the clerk ask about quality of experience? (How was your trip in? How are you today?)

  • Maintain Eye Contact

  • Used Polished Language

  • If available, was the guest addressed by name at least twice during the interaction?

  • Personal Connection<br>(How was your travel? Is this your first time with us? What brings you to Norman?)

  • Was a receipt provided without the guest having to ask for one?

  • Was the purchase rung up correctly?

  • Respond to Cues<br>Is there anything else I can do for you and thank the guest?

  • If a problem was presented, did the clerk offer an apology and provide a solution?

Additional Comments

Clerk Signature

  • Please Sign

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