NEW 8 Key Gaming Elements Checklist

• Hotel Name

• Hotel Number

• Conducted on

  Date

• Completed by

• 1.1 Does your gaming team member/s know project "What's your name"?

  Yes

  No

  N/A

• 1.2 Are all team members wearing a name badge?

  Yes

  No

  N/A

• 1.3 Is there a minum of 2 team members rostered on during gaming trade (in whole hotel)?

  Yes

  No

  N/A

• 1.4 Do your team members know their demographic and their audience by day part?

  Yes

  No

  N/A

• 1.5 Are appropriate targets (90 seconds) in place for cancelled credit times (not applicable for jackpots)?

  Yes

  No

  N/A

• 1.6 Do you have gaming team meetings every month? (ask what is discussed)

  Yes

  No

  N/A

• 1.7 Is the dress standard consistent amongst the team & in line with company uniform policy?

  Yes

  No

  N/A

• 1.8 Is there an opening & closing procedure available?

  Yes

  No

  N/A

• 1.9 Do all team members understand the gaming room sequence of service?

  Yes

  No

  N/A

• 1.10 Do team members have the authority to improve the customer experience?

  Yes

  No

  N/A

• 1.11 Do all team members know when and how to use the microphone?

  Yes

  No

  N/A

• 1.12 Has the team member completed Gaming Induction?

  Yes

  No

  N/A

• 2.1 Is there one ashtray per table available in the DOSA?

  Yes

  No

  N/A

• 2.2 Is there matches/lighters available for customer use?

  Yes

  No

  N/A

• 2.3 Is the DOSA clean/tidy?

  Yes

  No

  N/A

• 2.4 Is there 5 points of seating available?

  Yes

  No

  N/A

• 2.5 Is the DOSA setup for customers who prefer solitude?

  Yes

  No

  N/A

• 2.6 Does the DOSA have thriving plants/ wall art or water feature?

  Yes

  No

  N/A

• 2.7 Is hand sanitiser available?

  Yes

  No

  N/A

• 2.8 Is the DOSA easy to access and signage available?

  Yes

  No

  N/A

• 3.1 Are all four (4) items on offer? (Tea/coffee/fresh milk and soup in winter)

  Yes

  No

  N/A

• 3.2 Are a variety of snacks served at daily intervals? (Minimum 3 times per day)

  Yes

  No

  N/A

• 3.3 Are there exclusive offers available for gaming members/loyalty customers only?

  Yes

  No

  N/A

• 3.4 Is there a full range of herbal teas available?

  Yes

  No

  N/A

• 3.5 Is there a rubbish bin close by and is it clean and tidy?

  Yes

  No

  N/A

• 3.6 Is hand sanitiser available?

  Yes

  No

  N/A

• 3.7 Is ice water available and served in a clear dispenser?

  Yes

  No

  N/A

• 3.8 Are the guaranteed trading hours advertised at the coffee station?

  Yes

  No

  N/A

• 3.9 Do key punters receive free soft drinks daily?

  Yes

  No

  N/A

• 4.1 Are all lights working and sufficient light available in and around the entry and car park?

  Yes

  No

  N/A

• 4.2 Do our security guards suit our room demographic and style?

  Yes

  No

  N/A

• 4.3 Are all the elements checked regularly throughout the day (Light, sound, smell, temp)?

  Yes

  No

  N/A

• 4.4 Is the room presented to standard?<br>(Balloons at entry & throughout the room, Lollies (minties, redskins, fan tales) between machine reserve signs available)

  Yes

  No

  N/A

• 4.5 Are all machines clean, lights working and have talkers in place?

  Yes

  No

  N/A

• 4.6 Are the toilets clean and presentable? Do the female toilets have tissues, handbag holders, air fresheners?

  Yes

  No

  N/A

• 4.7 Is Max Bonus being used where loyalty systems are not in place?

  Yes

  No

  N/A

• 4.8 Does the music suit day part and demographic?

  Yes

  No

  N/A

• 4.9 Is the temperature in the room comfortable for customers?

  Yes

  No

  N/A

• 4.10 Are air sanitisers in place?

  Yes

  No

  N/A

• 4.11 Does the room have suitable lighting level?

  Yes

  No

  N/A

• 4.12 Are there lounge chairs available and are they a suitable distance away from machines?

  Yes

  No

  N/A

• 4.13 Is red carpet in use at the gaming room entry?

  Yes

  No

  N/A

• 4.14 Are toasties available all day and advertised?

  Yes

  No

  N/A

• 4.15 Does the hotel have spare bulbs available?

  Yes

  No

  N/A

• 4.16 Is the note breaker available and in working order?

  Yes

  No

  N/A

• 5.1 Do all team members know who the premium players are?

  Yes

  No

  N/A

• 5.2 Are screen messages being used and updated regularly? (minimum once per week)

  Yes

  No

  N/A

• 5.3 Are day to day activities in place and suit demographics of the room?

  Yes

  No

  N/A

• 5.4 Are liquor prices the same as public bar?

  Yes

  No

  N/A

• 5.5 Are happy hour prices on display? (internal room only)

  Yes

  No

  N/A

• 5.6 Are guaranteed trading hours on display at the bar?

  Yes

  No

  N/A

• 5.7 Does the hotel manager know who their premium players are?

  Yes

  No

  N/A

• 5.8 Is there clear advertising of our gaming activities by day part?

  Yes

  No

  N/A

• 5.9 Do machine talkers contain a variety of "our promise" - trading hours, happy hours, promotions and security offer etc.?

  Yes

  No

  N/A

• 5.10 Do displays have premium advertising (no handwritten or in house design/printing)?

  Yes

  No

  N/A

• 5.11 Are dress standards on display and being enforced?

  Yes

  No

  N/A

• 5.12 Is there a big fat laughing Buddha in the room and red influences?

  Yes

  No

  N/A

• 6.1 Is there an up to date House Policy on display at the hotel entrance?

  Yes

  No

  N/A

• 6.2 Is there customer advice sign in the car park?

  Yes

  No

  N/A

• 6.3 Are all the current regulatory signs on display? (Signage guide can be found on SharePoint)

  Yes

  No

  N/A

• 6.4 Do all ATM's have the correct signs on display? (See signage guide on SharePoint)

  Yes

  No

  N/A

• 6.5 Are guaranteed trading hours on display in multiple areas?

  Yes

  No

  N/A

• 6.6 Us the word "pokies" being used instead of "gaming"?

  Yes

  No

  N/A

• 7.1 Is there warning signs in car parks and at gaming room entrances, warning about the dangers of leaving children unattended in cars?

  Yes

  No

  N/A

• 7.2 Are car park security checks being completed by management, including hourly checks and half hourly after 8pm?

  Yes

  No

  N/A

• 7.3 Machines, signs, lights internal to gaming room can't be seen externally or from other areas of the hotel?

  Yes

  No

  N/A

• 7.4 Has POS advertising, attracting families with children been removed from the room?

  Yes

  No

  N/A

• 7.5 Is there POS advertising Gambling Helpline material available?

  Yes

  No

  N/A

• 7.6 Is there POS material to promote self-exclusion In the hotel available?

  Yes

  No

  N/A

• 7.7 Are there 3 or more cheque signatories in the hotel?

  Yes

  No

  N/A

• 7.8 Do all promotions have terms and conditions in place and easily available to team members to access?

  Yes

  No

  N/A

• 7.9 Is there a Customer Liaison Officer (CLO) on site at all times gaming is trading?

  Yes

  No

  N/A

• 7.10 Do all team members have a current RSG Statement of Attainment?

  Yes

  No

  N/A

• 8.1 Are gaming chairs being cleaned and sprayed daily & form part of the cleaning register?

  Yes

  No

  N/A

• 8.2 Is the cashier station bright?

  Yes

  No

  N/A

• 8.3 Is all cash secure in the cashier station?

  Yes

  No

  N/A

• 8.4 Are there bar products on display at the cashier station?

  Yes

  No

  N/A

• 8.5 Have all 'fix machine errors' been added to both opening & closing procedures?

  Yes

  No

  N/A

Please provide any feedback to support your checklist.

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