New DM late night audit

• Restaurant Number

• Reason for visit

  Select Routine Visit Follow up Visit Quick Shop

  • Routine Visit
  • Follow up Visit
  • Quick Shop

• Restaurant Manager

• Manager on Duty

• Conducted on

  Date

• Prepared by

Mystery Shop - DT

• Greeted within 5 seconds at the speaker box?

  Yes

  No

  N/A

• Did employee greeted you according late night promotion ( it's party time/late night )

  Yes

  No

  N/A

• Did the employee state their name?

  Yes

  No

  N/A

• Did the employee suggestive sell or upsell?

  Yes

  No

  N/A

• Did the employee ask "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Provided a total

  Yes

  No

  N/A

• Greeted within 5 seconds at the window?

  Yes

  No

  N/A

• Employee is friendly, engaging and smiling and in proper uniform?

  Yes

  No

  N/A

• Order was repeated before collecting?

  Yes

  No

  N/A

• Drink was provided right after accepting payment?

  Yes

  No

  N/A

• Provided a receipt with change and told about the survey?

  Yes

  No

  N/A

• Offered condiments, and given napkins?

  Yes

  No

  N/A

• Was asked "How was your EXPERIENCE today?"

  Yes

  No

  N/A

• Was thanked and invited back?

  Yes

  No

  N/A

• Total time less than 4 minutes?

  Yes

  No

  N/A

• Order was 100% accurate?

  Yes

  No

  N/A

• Proper bagging procedures were followed? Product Hot, Fresh, and Presented well?

  Yes

  No

  N/A

Image - Outside

• Was the parking lot and drive thru lane clean upon arrival?

  Yes

  No

  N/A

• Were the menu boards clean and working properly

  Yes

  No

  N/A

• All are late night menus displayed (Munchie meal) ?

  Yes

  No

  N/A

• Are all parking lot lights working

  Yes

  No

  N/A

• Employee 1

• Employee 2