New guest service standards shop

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Guest Service

• Guest is greeted upon arrival? (10/3 rule followed)

  Yes

  No

  N/A

• TEAM MEMBERS MAKE AN EFFORT TO BE FRIENDLY THROUGH SMILING AND OR CONVERSATION WITHOUT INTERRUPTING THE GUEST?

  Yes

  No

  N/A

• GUEST IS THANKED FOR THE VISIT WITH A SMILE AND EYE CONTACT?

  Yes

  No

  N/A

• GUEST RECEIVES WHAT THEY ORDERED INCLUDING CORRECT PRODUCT BUILD, CONDIMENT(S), NAPKINS, STRAW AND RECEIPT (ORDER ACCURACY)?

  Yes

  No

  N/A

Cleanliness Items

• RESTROOM SINKS, CHANGING TABLES, TOILETS AND FLOORS ARE CLEAN OR IN THE PROCESS OF BEING CLEANED

  Yes

  No

  N/A

• RESTROOMS ARE STOCKED WITH SOAP, PAPER TOWELS AND TOILET TISSUE

  Yes

  No

  N/A

Taste

• BURGERS: AT LEAST 125F WHEN DELIVERED TO THE GUEST?

  Yes

  No

  N/A

• FRIES: FRIES AT LEAST 150F WHEN DELIVERED TO THE GUEST?

  Yes

  No

  N/A

Food Safety

• RESTAURANT PASSES SCHEDULED, UNSCHEDULED, ROUTINE AND FOLLOW-UP FOOD SAFETY AUDITS

  Yes

  No

  N/A

• RESTAURANT MAINTAINS GOOD STANDING WITH ITS LOCAL AND STATE HEALTH DEPARTMENT OR REGULATORY AGENCIES?<br>

  Yes

  No

  N/A

OTHER ITEMS, IF WE FAIL THE AUDIT

• BURGERS ARE NEATLY ASSEMBLED AND IN CORRECT PACKAGING?

  Yes

  No

  N/A

• BURGER IS JUICY, PRODUCE IS CRISP AND THE BREAD HAS A BUTTERY, TOASTED FLAVOR

  Yes

  No

  N/A

• TEAM MEMBERS CAN QUICKLY ANSWER BASIC MENU ITEMS QUESTIONS

  Yes

  No

  N/A

• FRIES ARE CRISPY, GOLDEN BROWN AND WITH VISIBLE SALT?

  Yes

  No

  N/A

• COFFEE IS HOT (155 F) WHEN DELIVERED; COLD DRINKS ARE BELOW 41

  Yes

  No

  N/A

• ALL ADVERTISED BEVERAGES ARE AVAILABLE WITH NO EXPIRED PRODUCT

  Yes

  No

  N/A

• DRINKS ARE OF PROPER FLAVOR, ICE FILLED PROPERLY (1/3) AND FULL

  Yes

  No

  N/A

• EMPLOYEE HAIR IS NEAT AND RESTRAINED AND IN A CLEAN HAT/VISOR

  Yes

  No

  N/A

• TEAM MEMBERS ARE WEARING CLEAN AND NEAT JACK APPROVED UNIFORMS WITH A NAME TAG; SHIRTS MUST BE TUCKED INTO THEIR PANTS

  Yes

  No

  N/A

• ALL MENU BOARDS, OCS AND SPEAKER WORKING AND ARE IN GOOD REPAIR WITH NO MISSING NUMERALS

  Yes

  No

  N/A

• MUSIC CAN BE HEARD PLAYING IN THE DINING ROOM

  Yes

  No

  N/A

• ALL DINE-IN ORDERS ARE SERVED IN A BASKET FOLLOWING CURRENT GUIDELINES

  Yes

  No

  N/A

• BEVERAGE STATION (AND SAUCE BAR, IF APPLICABLE) IS CLEAN AND STOCKED WITH SUPPLIES OR IN THE PROCESS OF BEING CLEANED/STOCKED

  Yes

  No

  N/A

• TABLES, CHAIRS, AND HIGH CHAIRS ARE CLEAN OR IN THE PROCESS OF BEING CLEANED

  Yes

  No

  N/A

• FLOORS ARE DRY AND CLEAN OR IN THE PROCESS OF BEING CLEANED; WET FLOOR SIGNS ARE BEING USED APPROPRIATELY

  Yes

  No

  N/A

• ALL KITCHEN AREAS IN VIEW OF THE GUEST ARE CLEAN, ORGANIZED AND CLUTTER FREE

  Yes

  No

  N/A

• LANDSCAPING, GARBAGE RECEPTACLES, DRIVE THRU LANE AND PARKING LOT ARE FREE OF DEBRIS AND ARE IN GOOD REPAIR

  Yes

  No

  N/A

• DUMPSTER AREA CLEAN, LIDS AND GATES ARE CLOSED AND NO VISIBLE TRASH IS ON THE GROUND

  Yes

  No

  N/A

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