JITB - Obs. Checklist: $4.99 Triple Bonus Jack, 2 for $4 Omelet

• Conducted on

  Date

• Prepared by

• Location
  Address

• 1. Order the new items as part of a drive-thru (DT) visit, evaluate drive-thru and parking lot condition during DT shop
  - $4.99 Triple Bonus Jack (wait for TM to upsell to a quad)
  - $3 Tiny Tacos or $4 Loaded Tiny Tacos
  - Fish Sandwich (wait for TM to upsell to a Deluxe, if not change your order to a Deluxe Fish Sandwich)
  - 2 for $4 Ham and Cheddar Omelet Sandwich
  - $1 Loaded Croissant Sticks (if not offered during morning daypart visit, order one)
  2. Evaluate dining room, restrooms, and back of house; for any standards not met, provide comments on that line and (or) on back of this sheet. If standard does not apply, write N/A and deduct those points from total possible points.
  Record additional comments and (or) recognition you observe during the visit but not listed specifically on this form

• $4.99 Triple Bonus Jack, 2 for $4 Omelet (1/16/20)

Guest Service

• Received a genuine welcome within 5 seconds?

  Yes

  No

  N/A

• Received undivided attention without being rushed or interrupted?

  Yes

  No

  N/A

• Upsold to $5.99 Quad Bonus Jack,2 for $5 Stacked Ham and Cheddar Omelet, or Croissant Stick?

  Yes

  No

  N/A

• Positive environment/team dynamic- smiling team members, friendly atmosphere, attentive?

  Yes

  No

  N/A

• Received a final exit greeting (thank you; invitation to return)?

  Yes

  No

  N/A

Order Accuracy

• Asked, " Do I have your order correct on the screen" at DT speaker (or repeated)?

  Yes

  No

  N/A

• Order was repeated before it was tendered (DT or Dine-in)?

  Yes

  No

  N/A

• Informed of each bag's content when handed to me at DT window?

  Yes

  No

  N/A

• Quad Bonus Jack half wrapped in “Juicy “side of Red Burger box?

  Yes

  No

  N/A

• LTO tab pressed for Triple Bonus Jack?

  Yes

  No

  N/A

• LTO & Blank Tabs pressed for Quad Bonus Jack?

  Yes

  No

  N/A

• Fish Sandwich is wrapped in the FISH side of the green wrap?

  Yes

  No

  N/A

• Loaded Tiny Tacos is differentiated with the “Loaded” sticker AND served with a fork?

  Yes

  No

  N/A

• Deluxe Fish Sandwich is half wrapped in the “Flavoriffic” side of the Brown Box - LTO tab

  Yes

  No

  N/A

• 2 for $4 Ham and Cheddar Omelet is wrapped in correct quadrant of the new light green Omelet Sandwich wrap

  Yes

  No

  N/A

• Payment handled correctly, and receipt was provided?

  Yes

  No

  N/A

• Order is correct (items, ingredients, modifications, condiments)?<br> - Tiny Tacos served with 1 Avocado Lime Dip Cup?<br> - $4 Loaded Tiny Tacos served with a fork? 5 points for order

  Yes

  No

  N/A

Product Quality

Triple Bonus Jack

• Neatly assembled?

  Yes

  No

  N/A

• Properly toasted buns, at least 2/3 of surface (toaster teflon clean & build up free)?

  Yes

  No

  N/A

• Secret Sauce on top and bottom bun, EDGE TO EDGE COVERAGE?

  Yes

  No

  N/A

• Hot and juicy regular patties? Patties and all grill products in PHC pan have a metal cover to maintain juiciness? Regular Patties held for 15 min. max? (Taste the patty for temp. & juiciness)

  Yes

  No

  N/A

• Hot AND fresh curly fries (taste for temperature and freshness)?

  Yes

  No

  N/A

Tiny Tacos

• No excess oil visible in the box with the Tiny Tacos?

  Yes

  No

  N/A

Deluxe Fish Sandwich

• Tartar Sauce on top bun only, EDGE TO EDGE COVERAGE?

  Yes

  No

  N/A

• Fish Filet is hot, fresh, and crispy (Taste for quality)?

  Yes

  No

  N/A

• Shredded lettuce is fresh (not browning or withered)?

  Yes

  No

  N/A

• Oil meets quality standards? (visual check: oil darkens and slightly smokes as it ages)<br> - Oil is skimmed as needed to remove debris?<br> - Oil is not too dark and does not have a unique smell?

  Yes

  No

  N/A

Ham and Cheddar Omelet Sandwich

• Omelet is hot with no cold spots?

  Yes

  No

  N/A

Speed

• Total time was less than 3:45 minutes?

  Yes

  No

  N/A

• Time arrived at Menu Board (speaker)

• Time arrived at Window (start Lap on your stopwatch)

• Time receiving final order

Shift Management

Facility and Marketing

• POP is current, free of air, in good condition? DT lane and DT window clean, in good condition?

  Yes

  No

  N/A

• Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?

  Yes

  No

  N/A

Forecasting, Staffing, Guest Ready

• TRAINING: Is the new training poster and all job aids posted and have all employee signed off that they have been certified?

  Yes

  No

  N/A

• Sufficient TMs deployed to handle current volume and meet guest, quality, speed standards?

  Yes

  No

  N/A

• Using build-to & continuous cooking for quality / speed? Prepared amounts reflect current volume?

  Yes

  No

  N/A

• 5 points possible:

  Yes

  No

  N/A

• Divide (points earned / total actual points =