Title Page
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Conducted on
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Prepared by
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Location
Observation Checklist
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Received a genuine welcome within 5 seconds?
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Received undivided attention without being rushed or interrupted?
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Upsold to Double Southwest Cheddar Cheeseburger or Loaded Tiny Tacos?
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Asked, " Do I have your order correct on the screen" at DT speaker (or repeated)?
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POP is current, free of air, in good condition? DT lane and DT window clean, in good condition?
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Order was repeated before it was tendered (DT or Dine-in)?
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Informed of each bag's content when handed to me at DT window?
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Received a final exit greeting (thank you; invitation to return)?
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Payment handled correctly, and receipt was provided?
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Positive environment/team dynamic- smiling team members, friendly atmosphere, attentive?
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Total time was less than 3:45 minutes?
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What was your Window Time?
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Southwest Cheddar half wrapped in “Juicy “side of Red Burger box?
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LTO tab pressed for Southwest Cheddar Cheeseburger?
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LTO & Blank Tabs pressed for the Southwest Cheddar Double Cheeseburger?
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Loaded Tiny Tacos is differentiated with the “Loaded” sticker AND served with a fork?
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Order is correct (items, ingredients, modifications, condiments)?
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Southwest Cheddar Double Cheeseburger has 2 Jumbo Patties and 2 slices of Smoked Cheddar Cheese?
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Tiny Tacos served with 1 Avocado Lime Dip Cup?
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$4 Loaded Tiny Tacos served with a fork?
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Neatly assembled?
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Properly toasted buns, at least 2/3 of surface (toaster teflon clean & build up free)?
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Creamy Chipotle Sauce on top and bottom bun, EDGE TO EDGE COVERAGE?
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Hot and juicy Jumbo Patties? <br>All grill products in PHC pan have a metal cover to maintain juiciness?<br>Jumbo Patties held for 20 min. or 45 min. in retrofit? (Taste the patty for temp. & juiciness)
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Grilled Onions are fully caramelized?
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Hot AND properly salted French fries (taste fries, see visible salt on fries, observe TM salt fries)?
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No excess oil visible in the box with the Tiny Tacos?
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Shredded Lettuce is not wilted or browning in Loaded Tiny Tacos?
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Mixed Iced Coffee in pitchers (with shake mix) is refrigerated with a 2-day shelf life
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Mixed MOCHA Iced Coffee in pitchers (with shake mix) includes 10 pumps of chocolate syrup?
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Regular Mocha Iced Coffee full of ice to the 4th line?
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Oil meets quality standards? (visual check: oil darkens and slightly smokes as it ages)<br> • Oil is skimmed as needed to remove debris?<br> • Oil is not too dark, does not have a unique smell?
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Oil is not skimmed to remove debris.
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Oil is too dark.
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Oil smells odd.
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TRAINING: Is the new training poster and all job aids posted and have all employee signed off that they have been certified?
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Sufficient TMs deployed to handle current volume and meet guest, quality, speed standards?
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Using build-to & continuous cooking for quality/speed? Held amounts reflect current volume?
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Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?
