Title Page
-
Conducted on
-
Prepared by
-
Location
-
1. Order the new items as part of a drive-thru (DT) visit, evaluate drive-thru and parking lot condition during DT shop
- $4.99 Southwest Cheddar Cheeseburger Combo (wait for TM to upsell to a Double)
- $3 Tiny Tacos or $4 Loaded Tiny Tacos
- Fish Sandwich (wait for TM to upsell to a Deluxe, if not change your order to a Deluxe Fish Sandwich)
- $1 Loaded Croissant Sticks (if not offered during morning daypart visit, order one)
2. Evaluate dining room, restrooms, and back of house; for any standards not met, provide comments on that line and (or) on back of this sheet. If standard does not apply, write N/A and deduct those points from total possible points.
3. Record additional comments and (or) recognition you observe during the visit but not listed specifically on this form
Refer to your training materials as needed.
Guest Service
-
Received a genuine welcome within 5 seconds?
-
Received undivided attention without being rushed or interrupted?
-
Upsold to $5.99 Double Southwest Cheddar Cheeseburger, Tiny Tacos, or $1 Loaded Croissant Sticks in morning daypart?
-
Positive environment/team dynamic- smiling team members, friendly atmosphere, attentive?
-
Received a final exit greeting (thank you; invitation to return)?
Order Accuracy
-
Asked, " Do I have your order correct on the screen" at DT speaker (or repeated)?
-
Order was repeated before it was tendered (DT or Dine-in)?
-
Informed of each bag's content when handed to me at DT window?
-
Southwest Cheddar half wrapped in “Juicy “side of Red Burger box?
-
LTO tab pressed for Southwest Cheddar Cheeseburger?
-
LTO & Blank Tabs pressed for the Southwest Cheddar Double Cheeseburger?
-
Loaded Tiny Tacos is differentiated with the “Loaded” sticker AND served with a fork?
-
Fish Sandwich is wrapped in the FISH side of the green wrap?
-
Deluxe Fish Sandwich is half wrapped in the “Flavoriffic” side of the Brown Box - LTO tab
-
Payment handled correctly, and receipt was provided?
-
Order is correct (items, ingredients, modifications, condiments)?<br> - Tiny Tacos served with 1 Avocado Lime Dip Cup?<br> - $4 Loaded Tiny Tacos served with a fork? 5 points for order
Product Quality
Southwest Cheddar Cheeseburger
-
Neatly assembled?
-
Properly toasted buns, at least 2/3 of surface (toaster teflon clean & build up free)?
-
Creamy Chipotle Sauce on top and bottom bun, EDGE TO EDGE COVERAGE?
-
Hot and juicy Jumbo Patties? Patties and all grill products in PHC pan have a metal cover to maintain juiciness? Regular Patties held for 15 min. max? (Taste the patty for temp. & juiciness)
-
Hot AND fresh French Fries (taste for temperature and freshness)?
Tiny Tacos
-
No excess oil visible in the box with the Tiny Tacos?
Deluxe Fish Sandwich
-
Tartar Sauce on top bun only, EDGE TO EDGE COVERAGE?
-
Fish Filet is hot, fresh, and crispy (Taste for quality)?
-
Shredded lettuce is fresh (not browning or withered)?
-
Oil meets quality standards? (visual check: oil darkens and slightly smokes as it ages)<br> - Oil is skimmed as needed to remove debris?<br> - Oil is not too dark and does not have a unique smell?
Speed
-
Order to Delivery (OTD) Total time was less than 3:45 minutes?
-
Time arrived at Menu Board (speaker)
-
Time arrived at Window (start Lap on your stopwatch)
-
Time receiving final order
Shift Management
Facility and Marketing
-
POP is current, free of air, in good condition? DT lane and DT window clean, in good condition?
-
Dining Room, restrooms reasonably clean & stocked (no more than 3 tables un bussed longer than 5 minutes)?
Forecasting, Staffing, Guest Ready
-
TRAINING: Is the new training poster and all job aids posted and have all employee signed off that they have been certified?
-
Sufficient TMs deployed to handle current volume and meet guest, quality, speed standards?
-
Using build-to & continuous cooking for quality / speed? Prepared amounts reflect current volume?
