New Start Employee Hotel Orientation

Individual Introduction

Housekeeping / Training Site - Induction

Policies & Procedures – Attendance- Employee Handbook

Nature & Structure of Department

Duties & Responsibilities of Employees as found in Employee Handbook

Uniform & ID Badges (uniform auth form)

Performance Standards / Expectations

Roster

Humanforce

Tour of the Work Area/Environment/Staff entry & exit. (Walk around the property) - Toilets, Chaning Room, Locker Room, Eating Facility, Briefing Area, Evacuation Procedure, Assembly Point

Keys & Radios & Phones

Worksheets Completion

Housekeeping Language

Microfibre Cloth use (colour coded)

Lost & Found Procedure

Trolley Set Up

Store Rooms/Pantry/Butlers Pantry - Set up

Recycle Paper/Bottles & Cans

Garbage Chute

Corridors/ Room Service Trays/Trolley

'Task of the Day/Week'

Damaged Linen

Dirty or Damaged Kitchen Appliance

Blanket

Reporting Maintenance

Grooming - Presentation, Hair, Shoes, Socks, Deodorants, Fragrances

Punctuality

Mobile Phones

Time of Work / Briefing

Meal Period Break

Systems / Procedures folder- where it is located and what is in it

Location of First Aid Kit and who is the Hotel First Aid Officer

Work Health & Safety Communication Board - go through Solv information portal

Fire Exits, Alarms & Fire Extinguisher location

Vacuum Cleaner Care

Ioniser / Ozone Generator / Ladder

Broken Glass Bucket

Gloves / Skin Care / Hand Cream

Sharps Container / Spill Kit procedure

Ice Machines (if applicable)

Linen Chute (if applicable)

Dish Washers (if applicable)

Air Purifier

Broken Equipment – how to report and OOO tags

Keys, Radios, Phone

Worksheet

DND / PMU / NSR

Safe Lock / Unlock

Vacuum Cleaner

Ioniser

Guest Laundry Pick Up

Damaged / Party Rooms

Loss & Breakage

Tips & Gifts

Pest Control

Room Maintenance Report

Vacant Dirty Room Cleaning

Occupied Room cleaning

Room Inspections

Productivity