New Store Loss Prevention Checklist v1.1

• Store Name

• Store Name followed by Brand (i.e. Preston CWH or Altona MYC)

• Audit No.

• Conducted on

  Date

• Loss Prevention Advisor conducting Checklist

Store Details

• Store Name

• Store Name followed by brand: (i.e. Preston CWH, Altona MYC)

• Store Address
  Address

• External Photo of store

  Media

• Owner/s

• Pharmacist In Charge / Retail Manager

• Loss Prevention Advisor conducting Checklist

• Date of New Store LP Checklist

  Date

• Date of opening (Start trade)

  Date

• Type of opening

  New Store

  Refit

  Relocation

• Describe building details

• Examples:
  - Store located in a Shopping Centre
  - Standalone store with no other shops close by
  - Strip mall. Located next to a McDonalds

• Risk Areas

• Examples:
  - Located next to Licenced premises
  - Located within a Low Socioeconomic Area
  - Next to public transport hub
  - In the middle of an Industrial Area

CCTV

• Number of cameras

• Milestone System Version and Build Number

• Number of Days Recording (if available)

• Type of system

  New System

  Upgraded System

  Old system reutilised

  Old system not touched

• Does store have Customer Entry Monitor?

  Yes

  No

  N/A

• Dispensary Monitor / Smart Client in the most appropriate location?

  Yes

  No

  N/A

• Smart Client operates effectively?

  Yes

  No

  N/A

• Time and Date on system is correct?

  Yes

  No

  N/A

• Review export settings to ensure store is exporting to Windows Media Player - Microsoft Video 1 Codec, Do not reduce frame rate, select add timestamps.

• Explained when to export to XProtect or Windows Media

• Explained how to burn footage to desktop and CD/DVD/USB

• Set up appropriate views as requested by the store

• All cameras looking at correct locations?

  Yes

  No

  N/A

• Any cameras blocked by posters, signs, stock, fixtures or obstructed by design of the building?

  Yes

  No

  N/A

• Any cameras out of focus, require zoom, require cleaning or require realigning?

  Yes

  No

  N/A

• Is there obvious blindspots not covered by CCTV?

  Yes

  No

  N/A

• All cameras are named correctly?

  Yes

  No

  N/A

• Any other issues with CCTV System?

  Yes

  No

  N/A

Alarm System

• Alarm System installed as per specifications

  Yes

  No

  N/A

• Does alarm system match the map suppllied by Security Hardware Department?

  Yes

  No

  N/A

• Is there any potential issues to level of alarms within store?

  Yes

  No

  N/A

• Store details listed correctly on SMC Alarm Monitoring System

  Yes

  No

  N/A

EAS Security Gates

• Number of EAS Security Gates

• Photo of each set of gates

  Media

• Deadspot distance between gates

• Lights Operational?

  Yes

  No

  N/A

• Sounds Operational?

  Yes

  No

  N/A

• Gates installed as per specifications?

  Yes

  No

  N/A

• Location of the power supply for the gates.

• Any other issues with EAS Gates?

  Yes

  No

  N/A

• Does Store have portable verifier?

  Yes

  No

  N/A

• Shown store how to use portable verifier

• Gates cleared of live tags in the field of detection

Security Tagging

• Store aware of what tags to use on what stock?

  Yes

  No

  N/A

• Plain white tags on Fragrance. Round tags on round bottles, oval tags where appropriate.

• Store have received Source Tag Product List

• Print and hand to store from myweb

• Store aware of how to tag without defacing products

  Yes

  No

  N/A

• Store have placed non-deactivatable tags on safers within Dispensary?

  Yes

  No

  N/A

• Non-deactivatable tags ordered

• Store aware of pink or black marks on tags indicate faulty tags?

• Store aware of not tagging metal items?

• Store aware of how to order Security Tags?

  Yes

  No

  N/A

Safes

• Number of safes installed

• Safes installed as per specification

  Yes

  No

  N/A

• Safes appropriate for the size and volume of the store?

  Yes

  No

  N/A

Keys

• Keys placed on appropriate store master key system?

  Yes

  No

  N/A

• Keyholders listed on Store Details system?

  Yes

  No

  N/A

• All appropriate doors have locks on them?

  Yes

  No

  N/A

• Fragrance cabinets locks secure?

  Yes

  No

  N/A

Guards / Guard Requirement

• Do you believe store requires an ongoing Guard Service?

  Yes

  No

  N/A

• Level of Hours Required

• Tasks Required to be performed

• Suggested Provider

• Guard Service Ordered

• Store shown how to use Guard Clock On System

• Security Guard Guidelines completed and issued to store

• Guard Clock On System Operating via myweb at Store

• Store and Hours (if applicable) Set Up in Guard Clock On System

Incident Reporting

• Store aware of what types of Incidents must be reported on myweb

• Store allocated a Incident Report User Name and Password

• Store shown how to enter an Incident Report on myweb

Cash In Transit Service

• Cash In Transit Service Required?

  Yes

  No

  N/A

• Number of pick ups required (ie days)

• Change Process discussed

• CIT Service Ordered

• Is bank an acceptable distance away?

  Yes

  No

  N/A

External Security

• External CCTV cameras located in correct locations

  Yes

  No

  N/A

• External Lighting appears to be appropriate?

  Yes

  No

  N/A

• If required review CCTV footage for lighting levels at night

• All external doors appear secure

  Yes

  No

  N/A

• Does the store have vulnerabilities to ram raid?

  Yes

  No

  N/A

Internal Security

• Is access to Dispensary restricted from customers?

  Yes

  No

  N/A

• Are all internal doors secure / appropriate? (i.e. Storeroom access)

  Yes

  No

  N/A

• Is access behind the tills restricted from customers?

  Yes

  No

  N/A

Loss Prevention Reports

• Does store have area to put up Loss Prevention Notices? (i.e. Focus of the Month, Offender Alerts)

  Yes

  No

  N/A

• Store aware on how to review Register Variances and what is required when variance occurs?

  Yes

  No

  N/A

• Store aware how to review Security Alerts on Retail Manager?

  Yes

  No

  N/A

Banking

• Store have been given a Banking Book?

  Yes

  No

  N/A

• Store know how to operate a Till Roster?

  Yes

  No

  N/A

Loss Prevention Store Opening Pack

• Store aware of Loss Prevention Section on myweb, where they can access Policy and Procedures.

• Conditions of Entry Signage at all entry/exit points

• Can print from myweb

  

• Refund Policy displayed at all POS areas (July 2013 Version)

• Can print from myweb

  

• Till numbers attached to top of POS monitors/printers for CCTV identification

• CCTV signage displayed at front of store

• 

• Height Markers on all doors

• Given the Store the EAS Tagging and Troubleshooting Guide

• Source tag list and Tagging Guidelines given to store

• Insurance Guidelines sheet given to store

• Dispensing Error Procedure placed up in Dispensary

• Counterfeit Note guide given to store

• Shoplifting Police Signage put up in all Victorian Stores

• Cash Counting Mat given to store (Optional)

• Printed two most recent Focus of the Months and put up

• Printed two most recent Loss Prevention Offenders Alerts and put up

Notes

• Additional Notes relating to New Store Checklist

• Photos relating to additional notes

  Media

Follow Up

• CCTV Jobs logged

• Alarm Jobs logged

• EAS Gates Jobs logged

• Property jobs logged

• Other Jobs logged

Feedback

• Loss Prevention Advisor Feedback

• Store Representative Feedback

Training Requirements

• Does store require Loss Prevention Training

  Yes

  No

  N/A

• Training Sessions Required / Suggested

  Select Customer Service Aggressive Customers EAS Troubleshooting Security Tagging Security Guards Incident Reporting Door Greeter Robbery Prevention EAS Activations Staff Disc/Purchases/GWP's Code Of Conduct Other

  • Customer Service
  • Aggressive Customers
  • EAS Troubleshooting
  • Security Tagging
  • Security Guards
  • Incident Reporting
  • Door Greeter
  • Robbery Prevention
  • EAS Activations
  • Staff Disc/Purchases/GWP's
  • Code Of Conduct
  • Other

• Other Sessions (describe)

• Suggested timeframes / dates for the training

Sign Off

• New Store Checklist Completed

  Date

• Loss Prevention Advisor Signature

  Sign